SSL Install failure

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kdmiller45
Posts: 27
Joined: Sun Jan 19, 2020 11:08 pm

SSL Install failure

Postby kdmiller45 » Tue Mar 31, 2020 1:23 am

I am trying to install a commercially obtained SSL cert and get the following error:
I use the admin console Configuration/Certificates/

Ubuntu 18.04 Server
Zimbra 8.8.15_GA_3918.FOSS
1 server


Your certificate was not installed due to the error :
system failure: exception executing command: zmcertmgr verifycrtchain
/opt/zimbra/data/tmp/e0c6a64c-fe5c-4229-ab61-20216c99268c/chain_49990570-432c-4834-9fb9-b32f691e858e
/opt/zimbra/data/tmp/e0c6a64c-fe5c-4229-ab61-20216c99268c/crt_49990570-432c-4834-9fb9-b32f691e858e with
RemoteManager: mail.justourmail.com->zimbra@mail.justourmail.com:22}

Message: Your certificate was not installed due to the error : system failure: exception executing command: zmcertmgr verifycrtchain /opt/zimbra/data/tmp/795d00f6-d736-4140-938b-ddd8ef8d2fd6/chain_7989b487-b951-4646-afc6-9c81ae074bfe /opt/zimbra/data/tmp/795d00f6-d736-4140-938b-ddd8ef8d2fd6/crt_7989b487-b951-4646-afc6-9c81ae074bfe with {RemoteManager: mail.justourmail.com->zimbra@mail.justourmail.com:22} Error code: ZaCertWizard.prototype.installCallback Method: AjxException.UNKNOWN_ERROR Details:system failure: exception executing command: zmcertmgr verifycrtchain /opt/zimbra/data/tmp/795d00f6-d736-4140-938b-ddd8ef8d2fd6/chain_7989b487-b951-4646-afc6-9c81ae074bfe /opt/zimbra/data/tmp/795d00f6-d736-4140-938b-ddd8ef8d2fd6/crt_7989b487-b951-4646-afc6-9c81ae074bfe with {RemoteManager: mail.justourmail.com->zimbra@mail.justourmail.com:22}

Keith


7224jobe
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Posts: 171
Joined: Sat Sep 13, 2014 1:55 am
ZCS/ZD Version: 8.8.15_GA_3869.RHEL7_64 Patch4

Re: SSL Install failure

Postby 7224jobe » Tue Mar 31, 2020 7:58 am

Hi, take a look at zimbra wiki, there is a guide about installing commercial certificate for about every certificate seller: https://wiki.zimbra.com/index.php?title ... stalling+a
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kdmiller45
Posts: 27
Joined: Sun Jan 19, 2020 11:08 pm

Re: SSL Install failure

Postby kdmiller45 » Thu Apr 02, 2020 1:52 am

Still getting this error

using the gui to install

Your certificate was not installed due to the error : system failure: exception executing command: zmcertmgr verifycrtchain /opt/zimbra/data/tmp/4b649267-1a4d-44eb-aeee-558b2647a0df/chain_a5d8fec1-4722-4fad-aba7-808c676e06f6 /opt/zimbra/data/tmp/4b649267-1a4d-44eb-aeee-558b2647a0df/crt_a5d8fec1-4722-4fad-aba7-808c676e06f6 with {RemoteManager: mail.justourmail.com->zimbra@mail.justourmail.com:22}

Keith
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zimico
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Posts: 173
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Location: Vietnam
ZCS/ZD Version: 8.8.15 P3
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Re: SSL Install failure

Postby zimico » Thu Apr 02, 2020 3:38 am

Hi,
You can have a look at my guide here: https://translate.google.com/translate? ... odo-v-v%2F
The original post is in Vietnamese and the above link is google translate link.
If you want to install via the Admin interface, you need to use the admin interface to create a CSR (Certificate Signing Request) file to send to the cert seller.
In case you already had a cert and want to install it on the server, the most convenient way is to use the CLI command line interface.

Regards,
Minh.
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axslingr
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ZCS/ZD Version: 8.8.15_GA_3829.RHEL7_64_20190718141

Re: SSL Install failure

Postby axslingr » Thu Apr 02, 2020 1:34 pm

Zimbra support recommends using the CLI to install new certs. The admin console is buggy.

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