SSL Install failure

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kdmiller45
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SSL Install failure

Post by kdmiller45 »

I am trying to install a commercially obtained SSL cert and get the following error:
I use the admin console Configuration/Certificates/

Ubuntu 18.04 Server
Zimbra 8.8.15_GA_3918.FOSS
1 server


Your certificate was not installed due to the error :
system failure: exception executing command: zmcertmgr verifycrtchain
/opt/zimbra/data/tmp/e0c6a64c-fe5c-4229-ab61-20216c99268c/chain_49990570-432c-4834-9fb9-b32f691e858e
/opt/zimbra/data/tmp/e0c6a64c-fe5c-4229-ab61-20216c99268c/crt_49990570-432c-4834-9fb9-b32f691e858e with
RemoteManager: mail.justourmail.com->zimbra@mail.justourmail.com:22}

Message: Your certificate was not installed due to the error : system failure: exception executing command: zmcertmgr verifycrtchain /opt/zimbra/data/tmp/795d00f6-d736-4140-938b-ddd8ef8d2fd6/chain_7989b487-b951-4646-afc6-9c81ae074bfe /opt/zimbra/data/tmp/795d00f6-d736-4140-938b-ddd8ef8d2fd6/crt_7989b487-b951-4646-afc6-9c81ae074bfe with {RemoteManager: mail.justourmail.com->zimbra@mail.justourmail.com:22} Error code: ZaCertWizard.prototype.installCallback Method: AjxException.UNKNOWN_ERROR Details:system failure: exception executing command: zmcertmgr verifycrtchain /opt/zimbra/data/tmp/795d00f6-d736-4140-938b-ddd8ef8d2fd6/chain_7989b487-b951-4646-afc6-9c81ae074bfe /opt/zimbra/data/tmp/795d00f6-d736-4140-938b-ddd8ef8d2fd6/crt_7989b487-b951-4646-afc6-9c81ae074bfe with {RemoteManager: mail.justourmail.com->zimbra@mail.justourmail.com:22}

Keith
7224jobe
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Posts: 283
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ZCS/ZD Version: 8.8.15_FOSS Patch38

Re: SSL Install failure

Post by 7224jobe »

Hi, take a look at zimbra wiki, there is a guide about installing commercial certificate for about every certificate seller: https://wiki.zimbra.com/index.php?title ... stalling+a
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kdmiller45
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Posts: 59
Joined: Sun Jan 19, 2020 11:08 pm

Re: SSL Install failure

Post by kdmiller45 »

Still getting this error

using the gui to install

Your certificate was not installed due to the error : system failure: exception executing command: zmcertmgr verifycrtchain /opt/zimbra/data/tmp/4b649267-1a4d-44eb-aeee-558b2647a0df/chain_a5d8fec1-4722-4fad-aba7-808c676e06f6 /opt/zimbra/data/tmp/4b649267-1a4d-44eb-aeee-558b2647a0df/crt_a5d8fec1-4722-4fad-aba7-808c676e06f6 with {RemoteManager: mail.justourmail.com->zimbra@mail.justourmail.com:22}

Keith
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zimico
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Location: Vietnam
ZCS/ZD Version: 8.8.15 P3
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Re: SSL Install failure

Post by zimico »

Hi,
You can have a look at my guide here: https://translate.google.com/translate? ... odo-v-v%2F
The original post is in Vietnamese and the above link is google translate link.
If you want to install via the Admin interface, you need to use the admin interface to create a CSR (Certificate Signing Request) file to send to the cert seller.
In case you already had a cert and want to install it on the server, the most convenient way is to use the CLI command line interface.

Regards,
Minh.
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axslingr
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ZCS/ZD Version: 8.8.15.GA.3869.UBUNTU18.64 UBUNTU18

Re: SSL Install failure

Post by axslingr »

Zimbra support recommends using the CLI to install new certs. The admin console is buggy.
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