Unable to search through the mails

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blason78
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Joined: Tue Mar 31, 2020 3:50 am

Unable to search through the mails

Postby blason78 » Tue Mar 31, 2020 3:55 am

Hi Folks,

I have Zimbra version Release 8.0.5_GA and I was facing disk space issue. Hence I went through multiple threads and found that that search index probably can be deleted and it creates again as the user starts searching through. The indices are located at /opt/zimbra/index/0/ per users mailboxID I guess.
hence I deleted the indices however it started building again but this is not able to search through the mails; the search doesn't return all the mails. Do I need to restart the Zimbra services after deleting indices?

Thanks and Regards,


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L. Mark Stone
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Re: Unable to search through the mails

Postby L. Mark Stone » Tue Mar 31, 2020 4:33 pm

Your search unfortunately turned up incorrect information. Mailboxes are indexed according to a scheduler. No index, no searching.

Your version of Zimbra is long past end of life and contains several significant security vulnerabilities. I'd recommend you migrate to 8.8.15 (the currently supported version) as quickly as practicable.

All the best,
Mark
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L. Mark Stone
Mission Critical Email - Zimbra VAR/BSP/Training Partner https://www.missioncriticalemail.com/
Zeta Alliance http://www.zetalliance.org/
blason78
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Joined: Tue Mar 31, 2020 3:50 am

Re: Unable to search through the mails

Postby blason78 » Wed Apr 01, 2020 3:25 am

I agree and yes we are planning for the upgrade. However, pertaining to my other query so mailboxes will be indexed again as per the scheduler?
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L. Mark Stone
Elite member
Elite member
Posts: 2129
Joined: Wed Oct 09, 2013 11:35 am
Location: Portland, Maine, US
ZCS/ZD Version: 8.8.15 Network Edition
Contact:

Re: Unable to search through the mails

Postby L. Mark Stone » Wed Apr 01, 2020 6:32 pm

blason78 wrote:I agree and yes we are planning for the upgrade. However, pertaining to my other query so mailboxes will be indexed again as per the scheduler?


Not sure as I can't recall anyone ever just wholesale deleting index files like that.

I would recommend running "zmprov rim <user@domain.tld>" one at a time for each of your users' mailboxes to rebuild the indexes from scratch--when you have the space to do so.

Hope that helps,
Mark
___________________________________
L. Mark Stone
Mission Critical Email - Zimbra VAR/BSP/Training Partner https://www.missioncriticalemail.com/
Zeta Alliance http://www.zetalliance.org/
blason78
Posts: 3
Joined: Tue Mar 31, 2020 3:50 am

Re: Unable to search through the mails

Postby blason78 » Wed Apr 08, 2020 2:41 am

L. Mark Stone wrote:
blason78 wrote:I agree and yes we are planning for the upgrade. However, pertaining to my other query so mailboxes will be indexed again as per the scheduler?


Not sure as I can't recall anyone ever just wholesale deleting index files like that.

I would recommend running "zmprov rim <user@domain.tld>" one at a time for each of your users' mailboxes to rebuild the indexes from scratch--when you have the space to do so.

Hope that helps,
Mark


Correct that has resolved the issue. However, its ok for certain users if they have lost the search indices.

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