cannot access admin console or web mail server

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olsonole
Posts: 3
Joined: Sun Dec 01, 2019 8:37 pm

cannot access admin console or web mail server

Postby olsonole » Mon May 03, 2021 6:10 am

I cannot get to my admin console after changing the ip address of web client in the admin console. Mailbox is not starting and no web services are available. I cannot login into the local ip address it set for admin and web mail service.What can i do. I am running on Centos 7 with Zimbra version release 8.8.15


kaori14112
Posts: 2
Joined: Wed Mar 31, 2021 3:36 am

Re: cannot access admin console or web mail server

Postby kaori14112 » Mon May 03, 2021 9:09 am

You should check log file of zimbra: /var/log/zimbra.log
Klug
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Re: cannot access admin console or web mail server

Postby Klug » Mon May 03, 2021 9:30 am

If you changed the IP, did you also change the DNS (and/or split DNS) and /etc/hosts file?
olsonole
Posts: 3
Joined: Sun Dec 01, 2019 8:37 pm

Re: cannot access admin console or web mail server

Postby olsonole » Mon May 03, 2021 4:11 pm

kaori14112 wrote:You should check log file of zimbra: /var/log/zimbra.log

I found the area when i changed to IP address,

11:24:20 mail slapd[10862]: slap_graduate_commit_csn: removing 0xc149940 20210502162420.118834Z#000000#000#000000
May 2 11:24:27 mail /postfix-script[15265]: the Postfix mail system is running: PID: 14552
May 2 11:24:29 mail zmconfigd[19388]: Watchdog: service antivirus status is OK.
May 2 11:24:29 mail zmconfigd[19388]: All rewrite threads completed in 0.00 sec
May 2 11:24:29 mail zmconfigd[19388]: All restarts completed in 0.00 sec
May 2 11:24:37 mail zmmailboxdmgr[15432]: stop requested
May 2 11:24:37 mail zmmailboxdmgr[15432]: waiting for manager process 32607 to die
May 2 11:24:37 mail zmmailboxdmgr[32607]: shutdown requested, sending TERM signal to 32609
May 2 11:24:46 mail zmmailboxdmgr[32607]: mailboxd/JVM process exited (waitpid expected 32609 got 32609)
May 2 11:24:46 mail zmmailboxdmgr[32607]: manager woke up from wait on mailboxd/JVM with pid 32609
May 2 11:24:47 mail zmmailboxdmgr[15432]: manager process 32607 died, shutdown completed
May 2 11:25:10 mail zmconfigd[15737]: zmconfigd started on mail.sun-services.net with loglevel=3 pid=15737
May 2 11:25:10 mail zmconfigd[19388]: Processing rewrite request for sasl
May 2 11:25:10 mail zmconfigd[19388]: Processing rewrite request for webxml
May 2 11:25:10 mail zmconfigd[19388]: Processing rewrite request for mailbox
May 2 11:25:10 mail zmconfigd[19388]: Processing rewrite request for service
May 2 11:25:10 mail zmconfigd[19388]: Processing rewrite request for zimbra
May 2 11:25:10 mail zmconfigd[19388]: Processing rewrite request for zimbraAdmin
May 2 11:25:10 mail zmconfigd[19388]: Processing rewrite request for zimlet
May 2 11:25:11 mail zmconfigd[19388]: Fetching All configs
May 2 11:25:11 mail zmconfigd[19388]: All configs fetched in 0.09 seconds
May 2 11:25:21 mail zmmailboxdmgr[16046]: file /opt/zimbra/log/zmmailboxd_manager.pid does not exist
May 2 11:25:21 mail zmmailboxdmgr[16046]: assuming no other instance is running
May 2 11:25:21 mail zmmailboxdmgr[16046]: file /opt/zimbra/log/zmmailboxd.pid does not exist
May 2 11:25:21 mail zmmailboxdmgr[16046]: assuming no other instance is running
May 2 11:25:21 mail zmmailboxdmgr[16046]: no manager process is running
May 2 11:25:21 mail zmconfigd[19388]: Service status change: mail.sun-services.net mailbox changed from running to stopped
May 2 11:25:21 mail zmmailboxdmgr[16061]: file /opt/zimbra/log/zmmailboxd_manager.pid does not exist
May 2 11:25:21 mail zmmailboxdmgr[16061]: assuming no other instance is running
May 2 11:25:21 mail zmmailboxdmgr[16061]: file /opt/zimbra/log/zmmailboxd.pid does not exist
May 2 11:25:21 mail zmmailboxdmgr[16061]: assuming no other instance is running
May 2 11:25:21 mail zmmailboxdmgr[16061]: no manager process is running
May 2 11:25:21 mail zmconfigd[19388]: Service status change: mail.sun-services.net mailboxd changed from running to stopped
May 2 11:25:21 mail /postfix-script[16093]: the Postfix mail system is running: PID: 14552
May 2 11:25:21 mail zmmailboxdmgr[16132]: file /opt/zimbra/log/zmmailboxd_manager.pid does not exist
May 2 11:25:21 mail zmmailboxdmgr[16132]: assuming no other instance is running
May 2 11:25:21 mail zmmailboxdmgr[16132]: file /opt/zimbra/log/zmmailboxd.pid does not exist
May 2 11:25:21 mail zmmailboxdmgr[16132]: assuming no other instance is running
May 2 11:25:21 mail zmmailboxdmgr[16132]: no manager process is running
May 2 11:25:21 mail zmconfigd[19388]: Service status change: mail.sun-services.net service changed from running to stopped
May 2 11:25:22 mail postfix/postscreen[16177]: CONNECT from [192.168.1.98]:47874 to [192.168.1.98]:25
May 2 11:25:22 mail postfix/postscreen[16177]: WHITELISTED [192.168.1.98]:47874
May 2 11:25:22 mail postfix/smtpd[16179]: connect from mail.sun-services.net[192.168.1.98]
May 2 11:25:22 mail postfix/smtpd[16179]: NOQUEUE: filter: RCPT from mail.sun-services.net[192.168.1.98]: <admin@mail.sun-services.net>: Sender address trig
gers FILTER smtp-amavis:[127.0.0.1]:10026; from=<admin@mail.sun-services.net> to=<admin@mail.sun-services.net> proto=ESMTP
olsonole
Posts: 3
Joined: Sun Dec 01, 2019 8:37 pm

Re: cannot access admin console or web mail server

Postby olsonole » Mon May 03, 2021 4:12 pm

Klug wrote:If you changed the IP, did you also change the DNS (and/or split DNS) and /etc/hosts file?

No i did not, i will do that and try again.

Thanks

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