Occasional empty response after clicking "Reply"

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7224jobe
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Joined: Sat Sep 13, 2014 1:55 am
ZCS/ZD Version: 8.8.15_GA_3869.RHEL7_64 Patch4

Occasional empty response after clicking "Reply"

Postby 7224jobe » Thu Sep 23, 2021 10:19 am

Hi everybody, on our Zimbra 9.0.0_GA_4062.NETWORK (build 20210621225211) with classic UI a strange reply behaviour happens.
When an user wants to reply to an email he received, he clicks to "Reply" and then in the composing windows To, From, Subject and signature fields are present, but the original email (or email thread) is missing, so he has to open the email he is responding to and copy-paste the original email text in the reply email. Unfortunately this behaviour does not happen every time.
Do you have any clue?


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