ERROR: service.AUTH_EXPIRED error when resetting the admin password etc..

[edisu]

Hi All,

I'm running multinode zimbra 8.8.15 P31 Network Edition, I try to change the zimbra admin password on CLI and I received ERROR: service.AUTH_EXPIRED, below is the mailbox.log. Also I cannot login to zimbra admin console and zimbra webmail when I enter username and password on the webmail it's loading and afrer a few second it return to the login page.

Code: Select all

2022-04-28 15:24:47,719 INFO [qtp1500608548-96:https://localhost:7071/service/admin/soap/AuthRequest] [ua=zmprov/8.8.15_GA_4266;soapId=3a708fb1;] soap - AuthRe quest elapsed=3
2022-04-28 15:24:48,939 INFO [qtp1500608548-86:https://localhost:7071/service/admin/soap/GetAccountRequest] [name=zimbra;ua=zmprov/8.8.15_GA_4266;soapId=3a708f b2;] soap - Proxying request: ProxiedAccountElementPath=account acctElt=<account by="name">admin@example.com</account> reason: onLocalSvr=false isLocal=false target=mstore01.example.com localhost=mstore02.example.com account=admin@example.com
2022-04-28 15:24:48,978 INFO [qtp1500608548-86:https://localhost:7071/service/a dmin/soap/GetAccountRequest] [name=zimbra;ua=zmprov/8.8.15_GA_4266;soapId=3a708f b2;] soap - GetAccountRequest elapsed=39

Hope someone can help me regarding this issue.

[L. Mark Stone]

As the zimbra user from the Linux command prompt, just run:

zmprov sp admin@yourdomain.com WhatYouWantForTheNewPassword

Hope that helps,
Mark

[edisu]

As the zimbra user from the Linux command prompt, just run:

zmprov sp admin@yourdomain.com WhatYouWantForTheNewPassword

Hope that helps,
Mark

Yes, i run the zmprov sp command, after i hit enter the error occur. Below is the error:

ERROR: service.AUTH_EXPIRED (Auth credentials have expired)

I already increase the zimbraAdminAuthTokenLifeteme and zimbraAuthTokenLifetime but the error still persist.

[edisu]

Can anybody help me...

[L. Mark Stone]

Can anybody help me...

Please post the unadultrated output from running the zmprov sp command as the zimbra user.

[helper003]

Hi,

I guess you have multi-ldap setup and they are out of sync.

Can you please check it?