zmmailboxdctl is not started

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aynur.yilmaz
Posts: 10
Joined: Fri Dec 24, 2021 5:59 pm

zmmailboxdctl is not started

Post by aynur.yilmaz »

Hello everyone,

We installed a new mail server but we could not run the mailbox service.

I tried to start the zmmailboxdctl service but it didn't start. (zmmailboxdctl restart)

Users can't access their e-mails and can't log in from the web panel.

I am waiting for your solutions. Thanks.

Code: Select all

zextras@mail:~$ zmcontrol status
Host xxx
	amavis                  Running
	antispam                Running
	antivirus               Running
	directory-server        Running
	logger                  Running
	mailbox                 Stopped
		zmmailboxdctl is not running.
	memcached               Running
	mta                     Running
	opendkim                Running
	proxy                   Running
	service webapp          Stopped
		zmmailboxdctl is not running.
	stats                   Running
	zimbra webapp           Stopped
		zmmailboxdctl is not running.
	zimbraAdmin webapp      Stopped
		zmmailboxdctl is not running.
	zimlet webapp           Stopped
		zmmailboxdctl is not running.
	zmconfigd               Running
I've found some logs.
zmmailboxd.out:

Code: Select all

[0.015s][info][gc] Using G1
OpenJDK 64-Bit Server VM warning: .hotspot_compiler file is present but has been ignored.  Run with -XX:CompileCommandFile=.hotspot_compiler to load the file.
[0.026s][info][gc] Periodic GC disabled
SLF4J: Failed to load class "org.slf4j.impl.StaticLoggerBinder".
SLF4J: Defaulting to no-operation (NOP) logger implementation
SLF4J: See  http://www.slf4j.org/codes.html#StaticLoggerBinder  for further details.
JettyMonitor monitoring thread pool QueuedThreadPool[qtp1150284200]@448ff1a8{STOPPED,10<=0<=250,i=0,r=-1,q=0}[NO_TRY]
Zimbra server reserving server socket port=110 bindaddr=null ssl=false
Zimbra server reserving server socket port=995 bindaddr=null ssl=false
Zimbra server reserving server socket port=143 bindaddr=null ssl=false
Zimbra server reserving server socket port=993 bindaddr=null ssl=false
Zimbra server reserving server socket port=7025 bindaddr=null ssl=false
[1.669s][info][gc] GC(0) Pause Young (Normal) (G1 Evacuation Pause) 300M->23M(1996M) 26.669ms
log4j:ERROR Could not find value for key log4j.appender.EWS
log4j:ERROR Could not instantiate appender named "EWS".
[2.439s][info][gc] GC(1) Pause Young (Concurrent Start) (Metadata GC Threshold) 315M->35M(1996M) 50.597ms
[2.439s][info][gc] GC(2) Concurrent Cycle
[2.461s][info][gc] GC(2) Pause Remark 39M->39M(1996M) 2.240ms
[2.478s][info][gc] GC(2) Pause Cleanup 39M->39M(1996M) 0.231ms
[2.494s][info][gc] GC(2) Concurrent Cycle 55.496ms
log4j:ERROR Could not find value for key log4j.appender.EWS
log4j:ERROR Could not instantiate appender named "EWS".
log4j:ERROR Could not find value for key log4j.appender.EWS
log4j:ERROR Could not instantiate appender named "EWS".
[3.435s][info][gc] GC(3) Pause Young (Concurrent Start) (Metadata GC Threshold) 174M->41M(1996M) 26.793ms
[3.437s][info][gc] GC(4) Concurrent Cycle
[3.473s][info][gc] GC(4) Pause Remark 44M->44M(1996M) 8.969ms
[3.487s][info][gc] GC(4) Pause Cleanup 46M->46M(1996M) 0.297ms
[3.502s][info][gc] GC(4) Concurrent Cycle 65.093ms
log4j:ERROR Could not find value for key log4j.appender.EWS
log4j:ERROR Could not instantiate appender named "EWS".
java.lang.reflect.InvocationTargetException
    at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
    at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.base/java.lang.reflect.Method.invoke(Method.java:567)
    at org.eclipse.jetty.start.Main.invokeMain(Main.java:218)
    at org.eclipse.jetty.start.Main.start(Main.java:491)
    at org.eclipse.jetty.start.Main.main(Main.java:77)
Caused by: java.security.PrivilegedActionException: org.xml.sax.SAXParseException; lineNumber: 1; columnNumber: 1; Content is not allowed in prolog.
    at java.base/java.security.AccessController.doPrivileged(AccessController.java:558)
    at org.eclipse.jetty.xml.XmlConfiguration.main(XmlConfiguration.java:1857)
    ... 7 more
Caused by: org.xml.sax.SAXParseException; lineNumber: 1; columnNumber: 1; Content is not allowed in prolog.
    at org.apache.xerces.util.ErrorHandlerWrapper.createSAXParseException(Unknown Source)
    at org.apache.xerces.util.ErrorHandlerWrapper.fatalError(Unknown Source)
    at org.apache.xerces.impl.XMLErrorReporter.reportError(Unknown Source)
    at org.apache.xerces.impl.XMLErrorReporter.reportError(Unknown Source)
    at org.apache.xerces.impl.XMLErrorReporter.reportError(Unknown Source)
    at org.apache.xerces.impl.XMLScanner.reportFatalError(Unknown Source)
    at org.apache.xerces.impl.XMLDocumentScannerImpl$PrologDispatcher.dispatch(Unknown Source)
    at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanDocument(Unknown Source)
    at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)
    at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)
    at org.apache.xerces.parsers.XMLParser.parse(Unknown Source)
    at org.apache.xerces.parsers.AbstractSAXParser.parse(Unknown Source)
    at org.apache.xerces.jaxp.SAXParserImpl$JAXPSAXParser.parse(Unknown Source)
    at org.apache.xerces.jaxp.SAXParserImpl.parse(Unknown Source)
    at org.eclipse.jetty.xml.XmlParser.parse(XmlParser.java:244)
    at org.eclipse.jetty.xml.XmlConfiguration.<init>(XmlConfiguration.java:226)
    at org.eclipse.jetty.xml.XmlConfiguration.<init>(XmlConfiguration.java:242)
    at org.eclipse.jetty.plus.webapp.EnvConfiguration.configure(EnvConfiguration.java:116)
    at org.eclipse.jetty.webapp.WebAppContext.configure(WebAppContext.java:498)
    at org.eclipse.jetty.webapp.WebAppContext.startContext(WebAppContext.java:1409)
    at org.eclipse.jetty.server.handler.ContextHandler.doStart(ContextHandler.java:910)
    at org.eclipse.jetty.servlet.ServletContextHandler.doStart(ServletContextHandler.java:288)
    at org.eclipse.jetty.webapp.WebAppContext.doStart(WebAppContext.java:524)
    at org.eclipse.jetty.util.component.AbstractLifeCycle.start(AbstractLifeCycle.java:73)
    at org.eclipse.jetty.util.component.ContainerLifeCycle.start(ContainerLifeCycle.java:169)
    at org.eclipse.jetty.util.component.ContainerLifeCycle.doStart(ContainerLifeCycle.java:117)
    at org.eclipse.jetty.server.handler.AbstractHandler.doStart(AbstractHandler.java:97)
    at org.eclipse.jetty.util.component.AbstractLifeCycle.start(AbstractLifeCycle.java:73)
    at org.eclipse.jetty.util.component.ContainerLifeCycle.start(ContainerLifeCycle.java:169)
    at org.eclipse.jetty.util.component.ContainerLifeCycle.doStart(ContainerLifeCycle.java:117)
    at org.eclipse.jetty.server.handler.AbstractHandler.doStart(AbstractHandler.java:97)
    at org.eclipse.jetty.util.component.AbstractLifeCycle.start(AbstractLifeCycle.java:73)
    at org.eclipse.jetty.util.component.ContainerLifeCycle.start(ContainerLifeCycle.java:169)
    at org.eclipse.jetty.util.component.ContainerLifeCycle.doStart(ContainerLifeCycle.java:110)
    at org.eclipse.jetty.server.handler.AbstractHandler.doStart(AbstractHandler.java:97)
    at org.eclipse.jetty.util.component.AbstractLifeCycle.start(AbstractLifeCycle.java:73)
    at org.eclipse.jetty.util.component.ContainerLifeCycle.start(ContainerLifeCycle.java:169)
    at org.eclipse.jetty.util.component.ContainerLifeCycle.doStart(ContainerLifeCycle.java:110)
    at org.eclipse.jetty.server.handler.AbstractHandler.doStart(AbstractHandler.java:97)
    at org.eclipse.jetty.server.handler.gzip.GzipHandler.doStart(GzipHandler.java:426)
    at org.eclipse.jetty.util.component.AbstractLifeCycle.start(AbstractLifeCycle.java:73)
    at org.eclipse.jetty.util.component.ContainerLifeCycle.start(ContainerLifeCycle.java:169)
    at org.eclipse.jetty.util.component.ContainerLifeCycle.doStart(ContainerLifeCycle.java:110)
    at org.eclipse.jetty.server.handler.AbstractHandler.doStart(AbstractHandler.java:97)
    at org.eclipse.jetty.server.handler.DebugHandler.doStart(DebugHandler.java:140)
    at org.eclipse.jetty.util.component.AbstractLifeCycle.start(AbstractLifeCycle.java:73)
    at org.eclipse.jetty.util.component.ContainerLifeCycle.start(ContainerLifeCycle.java:169)
    at org.eclipse.jetty.server.Server.start(Server.java:423)
    at org.eclipse.jetty.util.component.ContainerLifeCycle.doStart(ContainerLifeCycle.java:110)
    at org.eclipse.jetty.server.handler.AbstractHandler.doStart(AbstractHandler.java:97)
    at org.eclipse.jetty.server.Server.doStart(Server.java:387)
    at org.eclipse.jetty.util.component.AbstractLifeCycle.start(AbstractLifeCycle.java:73)
    at org.eclipse.jetty.xml.XmlConfiguration.lambda$main$3(XmlConfiguration.java:1907)
    at java.base/java.security.AccessController.doPrivileged(AccessController.java:554)
    ... 8 more
java.lang.reflect.InvocationTargetException
    at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
    at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.base/java.lang.reflect.Method.invoke(Method.java:567)
    at org.eclipse.jetty.start.Main.invokeMain(Main.java:218)
    at org.eclipse.jetty.start.Main.start(Main.java:491)
    at org.eclipse.jetty.start.Main.main(Main.java:77)
Caused by: java.security.PrivilegedActionException: org.xml.sax.SAXParseException; lineNumber: 1; columnNumber: 1; Content is not allowed in prolog.
    at java.base/java.security.AccessController.doPrivileged(AccessController.java:558)
    at org.eclipse.jetty.xml.XmlConfiguration.main(XmlConfiguration.java:1857)
    ... 7 more
Caused by: org.xml.sax.SAXParseException; lineNumber: 1; columnNumber: 1; Content is not allowed in prolog.
    at org.apache.xerces.util.ErrorHandlerWrapper.createSAXParseException(Unknown Source)
    at org.apache.xerces.util.ErrorHandlerWrapper.fatalError(Unknown Source)
    at org.apache.xerces.impl.XMLErrorReporter.reportError(Unknown Source)
    at org.apache.xerces.impl.XMLErrorReporter.reportError(Unknown Source)
    at org.apache.xerces.impl.XMLErrorReporter.reportError(Unknown Source)
    at org.apache.xerces.impl.XMLScanner.reportFatalError(Unknown Source)
    at org.apache.xerces.impl.XMLDocumentScannerImpl$PrologDispatcher.dispatch(Unknown Source)
    at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanDocument(Unknown Source)
    at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)
    at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)
    at org.apache.xerces.parsers.XMLParser.parse(Unknown Source)
    at org.apache.xerces.parsers.AbstractSAXParser.parse(Unknown Source)
    at org.apache.xerces.jaxp.SAXParserImpl$JAXPSAXParser.parse(Unknown Source)
    at org.apache.xerces.jaxp.SAXParserImpl.parse(Unknown Source)
    at org.eclipse.jetty.xml.XmlParser.parse(XmlParser.java:244)
    at org.eclipse.jetty.xml.XmlConfiguration.<init>(XmlConfiguration.java:226)
    at org.eclipse.jetty.xml.XmlConfiguration.<init>(XmlConfiguration.java:242)
    at org.eclipse.jetty.plus.webapp.EnvConfiguration.configure(EnvConfiguration.java:116)
    at org.eclipse.jetty.webapp.WebAppContext.configure(WebAppContext.java:498)
    at org.eclipse.jetty.webapp.WebAppContext.startContext(WebAppContext.java:1409)
    at org.eclipse.jetty.server.handler.ContextHandler.doStart(ContextHandler.java:910)
    at org.eclipse.jetty.servlet.ServletContextHandler.doStart(ServletContextHandler.java:288)
    at org.eclipse.jetty.webapp.WebAppContext.doStart(WebAppContext.java:524)
    at org.eclipse.jetty.util.component.AbstractLifeCycle.start(AbstractLifeCycle.java:73)
    at org.eclipse.jetty.util.component.ContainerLifeCycle.start(ContainerLifeCycle.java:169)
    at org.eclipse.jetty.util.component.ContainerLifeCycle.doStart(ContainerLifeCycle.java:117)
    at org.eclipse.jetty.server.handler.AbstractHandler.doStart(AbstractHandler.java:97)
    at org.eclipse.jetty.util.component.AbstractLifeCycle.start(AbstractLifeCycle.java:73)
    at org.eclipse.jetty.util.component.ContainerLifeCycle.start(ContainerLifeCycle.java:169)
    at org.eclipse.jetty.util.component.ContainerLifeCycle.doStart(ContainerLifeCycle.java:117)
    at org.eclipse.jetty.server.handler.AbstractHandler.doStart(AbstractHandler.java:97)
    at org.eclipse.jetty.util.component.AbstractLifeCycle.start(AbstractLifeCycle.java:73)
    at org.eclipse.jetty.util.component.ContainerLifeCycle.start(ContainerLifeCycle.java:169)
    at org.eclipse.jetty.util.component.ContainerLifeCycle.doStart(ContainerLifeCycle.java:110)
    at org.eclipse.jetty.server.handler.AbstractHandler.doStart(AbstractHandler.java:97)
    at org.eclipse.jetty.util.component.AbstractLifeCycle.start(AbstractLifeCycle.java:73)
    at org.eclipse.jetty.util.component.ContainerLifeCycle.start(ContainerLifeCycle.java:169)
    at org.eclipse.jetty.util.component.ContainerLifeCycle.doStart(ContainerLifeCycle.java:110)
    at org.eclipse.jetty.server.handler.AbstractHandler.doStart(AbstractHandler.java:97)
    at org.eclipse.jetty.server.handler.gzip.GzipHandler.doStart(GzipHandler.java:426)
    at org.eclipse.jetty.util.component.AbstractLifeCycle.start(AbstractLifeCycle.java:73)
    at org.eclipse.jetty.util.component.ContainerLifeCycle.start(ContainerLifeCycle.java:169)
    at org.eclipse.jetty.util.component.ContainerLifeCycle.doStart(ContainerLifeCycle.java:110)
    at org.eclipse.jetty.server.handler.AbstractHandler.doStart(AbstractHandler.java:97)
    at org.eclipse.jetty.server.handler.DebugHandler.doStart(DebugHandler.java:140)
    at org.eclipse.jetty.util.component.AbstractLifeCycle.start(AbstractLifeCycle.java:73)
    at org.eclipse.jetty.util.component.ContainerLifeCycle.start(ContainerLifeCycle.java:169)
    at org.eclipse.jetty.server.Server.start(Server.java:423)
    at org.eclipse.jetty.util.component.ContainerLifeCycle.doStart(ContainerLifeCycle.java:110)
    at org.eclipse.jetty.server.handler.AbstractHandler.doStart(AbstractHandler.java:97)
    at org.eclipse.jetty.server.Server.doStart(Server.java:387)
    at org.eclipse.jetty.util.component.AbstractLifeCycle.start(AbstractLifeCycle.java:73)
    at org.eclipse.jetty.xml.XmlConfiguration.lambda$main$3(XmlConfiguration.java:1907)
    at java.base/java.security.AccessController.doPrivileged(AccessController.java:554)
    ... 8 more

Usage: java -jar $JETTY_HOME/start.jar [options] [properties] [configs]
       java -jar $JETTY_HOME/start.jar --help  # for more information
Last edited by aynur.yilmaz on Sat May 14, 2022 11:55 am, edited 2 times in total.
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phoenix
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Location: Liverpool, England

Re: zmmailboxdctl is not started

Post by phoenix »

Why did your original post say this was a Carbonio server? You should always post the full output of the following command:

Code: Select all

zmcontrol -v
Regards

Bill

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aynur.yilmaz
Posts: 10
Joined: Fri Dec 24, 2021 5:59 pm

Re: zmmailboxdctl is not started

Post by aynur.yilmaz »

Code: Select all

zextras@mail:~$ zmcontrol -v
Release 22.4.0 Community Edition.
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Klug
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Re: zmmailboxdctl is not started

Post by Klug »

This is not Zimbra, this is Carbonio.
You should post here: https://community.zextras.com/forum/
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phoenix
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Location: Liverpool, England

Re: zmmailboxdctl is not started

Post by phoenix »

aynur.yilmaz wrote:

Code: Select all

zextras@mail:~$ zmcontrol -v
Release 22.4.0 Community Edition.
When you're asked a question, please answer it if you want support. As Klug said, this is a Carbonio server and nothing to do with these forums, please go to the Carbonio forum with your question.
Regards

Bill

Rspamd: A high performance spamassassin replacement

Per ardua ad astra
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aynur.yilmaz
Posts: 10
Joined: Fri Dec 24, 2021 5:59 pm

Re: zmmailboxdctl is not started

Post by aynur.yilmaz »

Similar commands work in Carbonio as well. Would you mind suggesting a solution? This is a very urgent situation. :(
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BradC
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Joined: Tue May 03, 2016 1:39 am

Re: zmmailboxdctl is not started

Post by BradC »

aynur.yilmaz wrote:Would you mind suggesting a solution?
Post on the zextras forum and wait for support. (I see you already have).

Here's what Zextras say about Carbonio : "I want to clarify CarbonioCE is not intended as a fork. We are creating a new system using just some of the Zimbra GLP components that we are treating as the other 3rd part components in the project, while the vast majority of the code is Zextras'." (https://community.zextras.com/forum/postid/2739/)

On that basis nobody here really knows how it works. It might work the same as Zimbra, and it might not.
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