Internal error while starting convertd

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nadjib
Posts: 3
Joined: Thu Jun 09, 2022 7:14 am

Internal error while starting convertd

Post by nadjib »

Hello everyone,

Trying to resolve attachement preview, i've noticed that convertd is not running.

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zimbra@servername:~$ zmcontrol restart
Host servername.mydomaine.com
        Stopping vmware-ha...Done.
        Stopping zmconfigd...Done.
        Stopping zimlet webapp...Done.
        Stopping zimbraAdmin webapp...Done.
        Stopping zimbra webapp...Done.
        Stopping service webapp...Done.
        Stopping stats...Done.
        Stopping mta...Done.
        Stopping spell...Done.
        Stopping snmp...Done.
        Stopping cbpolicyd...Done.
        Stopping archiving...Done.
        Stopping opendkim...Done.
        Stopping amavis...Done.
        Stopping antivirus...Done.
        Stopping antispam...Done.
        Stopping proxy...Done.
        Stopping memcached...Done.
        Stopping mailbox...Done.
        Stopping convertd...Failed.
Stopping convertd...AH00558: httpd: Could not reliably determine the server's fully qualified domain name, using servername.mydomaine.com. Set the 'ServerName' directive globally to suppress this message
(20014)Internal error (specific information not available): AH00058: Error retrieving pid file /opt/zimbra/log/convertd.pid
AH00059: Remove it before continuing if it is corrupted.
failed.


        Stopping logger...Done.
        Stopping dnscache...Done.
        Stopping ldap...Done.
Host mail.groupelabelle.dz
        Starting ldap...Done.
        Starting zmconfigd...Done.
        Starting dnscache...Done.
        Starting logger...Done.
        Starting convertd...Failed.
Starting convertd...AH00558: httpd: Could not reliably determine the server's fully qualified domain name, using servername.mydomaine.com. Set the 'ServerName' directive globally to suppress this message
(20014)Internal error (specific information not available): AH00058: Error retrieving pid file /opt/zimbra/log/convertd.pid
AH00059: Remove it before continuing if it is corrupted.
failed.


        Starting mailbox...Done.
        Starting memcached...Done.
        Starting proxy...Done.
        Starting amavis...Done.
        Starting antispam...Done.
        Starting antivirus...Done.
        Starting opendkim...Done.
        Starting snmp...Done.
        Starting spell...Done.
        Starting mta...Done.
        Starting stats...Done.
        Starting service webapp...Done.
        Starting zimbra webapp...Done.
        Starting zimbraAdmin webapp...Done.
        Starting zimlet webapp...Done.
        
        
        
zimbra@servername:~$ zmcontrol status
Host servername.mydomaine.com
        amavis                  Running
        antispam                Running
        antivirus               Running
        convertd                Stopped
                convertd is not running.
        dnscache                Running
        ldap                    Running
        logger                  Running
        mailbox                 Running
        memcached               Running
        mta                     Running
        opendkim                Running
        proxy                   Running
        service webapp          Running
        snmp                    Running
        spell                   Running
        stats                   Running
        zimbra webapp           Running
        zimbraAdmin webapp      Running
        zimlet webapp           Running
        zmconfigd               Running
The file /opt/zimbra/log/convertd.pid is empty

And permissions are correctly applied :

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zimbra@mail:~$ ls -la /opt/zimbra/convertd/
total 24
drwxr-xr-x  6 zimbra zimbra 4096 Jun 23 11:18 .
drwxr-xr-x 30 root   root   4096 Aug  3 15:40 ..
drwxr-xr-x  2 zimbra zimbra 4096 Jun 23 11:18 bin
drwxrwxr-x  3 zimbra zimbra 4096 Jun 23 11:18 conf
drwx------  3 zimbra zimbra 4096 Jul  1 04:01 convert
drwxr-xr-x  2 zimbra zimbra 4096 Jun 23 11:18 lib
Version

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zimbra@mail:~$ zmcontrol -v
Release 9.0.0.GA.4178.UBUNTU20.64 UBUNTU20_64 NETWORK edition, Patch 9.0.0_P27.
Let me know if you want more informations

Thanks for your help
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