A network service error has occurred.
method: SendMsgRequest
msg: A network service error has occurred.
code: CSFE_SVC_ERROR
detail: HTTP response status 504
I have checked the zimbra logs in detail and i could see the below information in /opt/zimbra/log/mailbox.log
Code: Select all
/opt/zimbra/log/mailbox.log
Code: Select all
2022-12-14 17:35:21,435 WARN [qtp97652294-33101:https://mail.domain.com/service/soap/SendMsgRequest] [name=ops@domain.com;mid=58;ip=172.31.7.229;port=48182;ua=ZimbraWebClient - G
C108 (Mac)/8.8.15_GA_4372;soapId=2f6ca405;] SoapEngine - handler exception
com.zimbra.common.service.ServiceException: system failure: Unable to send message
at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:292) ~[zimbracommon.jar:8.8.15_GA_4372]
at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(MailSender.java:816) ~[zimbrastore.jar:8.8.15_GA_4372]
at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(MailSender.java:534) ~[zimbrastore.jar:8.8.15_GA_4372]
at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(MailSender.java:451) ~[zimbrastore.jar:8.8.15_GA_4372]
at com.zimbra.cs.service.mail.SendMsg.getItemId(SendMsg.java:294) ~[zimbrastore.jar:8.8.15_GA_4372]
at com.zimbra.cs.service.mail.SendMsg.doSendMessage(SendMsg.java:361) ~[zimbrastore.jar:8.8.15_GA_4372]
at com.zimbra.cs.service.mail.SendMsg.handle(SendMsg.java:231) ~[zimbrastore.jar:8.8.15_GA_4372]
at com.zimbra.cs.service.mail.SendMsg.handle(SendMsg.java:110) ~[zimbrastore.jar:8.8.15_GA_4372]
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:646) ~[zimbrastore.jar:8.8.15_GA_4372]
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:491) ~[zimbrastore.jar:8.8.15_GA_4372]
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:278) ~[zimbrastore.jar:8.8.15_GA_4372]
at com.zimbra.soap.SoapServlet.doWork(SoapServlet.java:308) ~[zimbrastore.jar:8.8.15_GA_4372]
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:217) ~[zimbrastore.jar:8.8.15_GA_4372]
at javax.servlet.http.HttpServlet.service(HttpServlet.java:707) ~[servlet-api-3.1.jar:3.1.0]
at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:799) ~[jetty-servlet-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.servlet.ServletHandler$ChainEnd.doFilter(ServletHandler.java:1631) ~[jetty-servlet-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.websocket.server.WebSocketUpgradeFilter.doFilter(WebSocketUpgradeFilter.java:292) ~[websocket-server-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:193) ~[jetty-servlet-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1601) ~[jetty-servlet-9.4.46.v20220331.jar:9.4.46.v20220331]
at com.zimbra.cs.servlet.CsrfFilter.doFilter(CsrfFilter.java:175) ~[zimbrastore.jar:8.8.15_GA_4372]
at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:193) ~[jetty-servlet-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1601) ~[jetty-servlet-9.4.46.v20220331.jar:9.4.46.v20220331]
at com.zimbra.cs.servlet.RequestStringFilter.doFilter(RequestStringFilter.java:54) ~[zimbrastore.jar:8.8.15_GA_4372]
at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:193) ~[jetty-servlet-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1601) ~[jetty-servlet-9.4.46.v20220331.jar:9.4.46.v20220331]
at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(SetHeaderFilter.java:59) ~[zimbrastore.jar:8.8.15_GA_4372]
at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:193) ~[jetty-servlet-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1601) ~[jetty-servlet-9.4.46.v20220331.jar:9.4.46.v20220331]
at com.zimbra.cs.servlet.ETagHeaderFilter.doFilter(ETagHeaderFilter.java:47) ~[zimbrastore.jar:8.8.15_GA_4372]
at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:193) ~[jetty-servlet-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1601) ~[jetty-servlet-9.4.46.v20220331.jar:9.4.46.v20220331]
at com.zimbra.cs.servlet.ContextPathBasedThreadPoolBalancerFilter.doFilter(ContextPathBasedThreadPoolBalancerFilter.java:107) ~[zimbrastore.jar:8.8.15_GA_4372]
at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:193) ~[jetty-servlet-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1601) ~[jetty-servlet-9.4.46.v20220331.jar:9.4.46.v20220331]
at com.zimbra.cs.servlet.ZimbraQoSFilter.doFilter(ZimbraQoSFilter.java:125) ~[zimbrastore.jar:8.8.15_GA_4372]
at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:193) ~[jetty-servlet-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1601) ~[jetty-servlet-9.4.46.v20220331.jar:9.4.46.v20220331]
at com.zimbra.cs.servlet.ZimbraInvalidLoginFilter.doFilter(ZimbraInvalidLoginFilter.java:117) ~[zimbrastore.jar:8.8.15_GA_4372]
at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:193) ~[jetty-servlet-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1601) ~[jetty-servlet-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.servlets.DoSFilter.doFilterChain(DoSFilter.java:487) ~[jetty-servlets-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:336) ~[jetty-servlets-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:301) ~[jetty-servlets-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.io.ssl.SslConnection$2.succeeded(SslConnection.java:164) [jetty-io-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:105) [jetty-io-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.io.ChannelEndPoint$1.run(ChannelEndPoint.java:104) [jetty-io-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.runTask(EatWhatYouKill.java:338) [jetty-util-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.doProduce(EatWhatYouKill.java:315) [jetty-util-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.tryProduce(EatWhatYouKill.java:173) [jetty-util-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.run(EatWhatYouKill.java:131) [jetty-util-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.util.thread.ReservedThreadExecutor$ReservedThread.run(ReservedThreadExecutor.java:409) [jetty-util-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:883) [jetty-util-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.util.thread.QueuedThreadPool$Runner.run(QueuedThreadPool.java:1034) [jetty-util-9.4.46.v20220331.jar:9.4.46.v20220331]
at java.lang.Thread.run(Thread.java:833) [?:?]
Caused by: com.zimbra.cs.mailbox.MailSender$SafeMessagingException: Read timed out
at com.zimbra.cs.mailclient.smtp.SmtpTransport.protocolConnect(SmtpTransport.java:203) ~[zimbrastore.jar:8.8.15_GA_4372]