Unable to purge mailbox

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shrf
Posts: 13
Joined: Sun Jun 02, 2019 6:42 am
ZCS/ZD Version: Release 8.8.15 FOSS edition
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Unable to purge mailbox

Post by shrf »

Dears

A user is unable to access his account

Checking logs , i found the following error in mailbox.log

2023-01-17 16:12:23,166 ERROR [qtp2011482127-27018://localhost:8080/service/soap/BatchRequest] account - can't get profile image id : system failure: fetching folder data for mailbox 858

I tried to re-index the account but still the same

Also found below in mailbox.log

2023-01-17 01:10:39,744 INFO [MailboxPurge] [name=username@domain-name;mid=858;] purge - Purging messages.
2023-01-17 01:10:39,749 WARN [MailboxPurge] [name=username@domain-name;mid=858;] purge - Unable to purge mailbox 858

Any solution ?
Version : 8.8.15_P36
Thanks for help
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