Admins cant view mail anymore

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tajohnson
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Admins cant view mail anymore

Postby tajohnson » Wed Sep 12, 2012 11:51 pm

Running Ubuntu 10.4, and upgraded from 7.2.1 to 8.0.0 today, and everything looks like it working fine. But now the admins have no option to view mail for users. It was there in 7.2. I have done a fair bit of searching today, everything I found says it should still be there, but not where to look to make sure my Global Admin have access. Any advice will help.
Tim


phoenix
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Admins cant view mail anymore

Postby phoenix » Thu Sep 13, 2012 1:25 am

[quote]RUNNING UBUNTU 10.4, AND UPGRADED FROM 7.2.1 TO 8.0.0 TODAY, AND EVERYTHING LOOKS LIKE IT WORKING FINE. BUT NOW THE ADMINS HAVE NO OPTION TO VIEW MAIL FOR USERS. IT WAS THERE IN 7.2. I HAVE DONE A FAIR BIT OF SEARCHING TODAY, EVERYTHING I FOUND SAYS IT SHOULD STILL BE THERE, BUT NOT WHERE TO LOOK TO MAKE SURE MY GLOBAL ADMIN HAVE ACCESS. ANY ADVICE WILL HELP.[/QUOTE]IT IS THERE, TAKE A LOOK AT THE 'SETTINGS' DROP DOWN (THE GEAR WHEEL IN THE ATTACHED SHOT) AND CLICK ON THAT AND YOU SHOULD SEE A SETTING FOR VIEW MAIL.

view mail.png

Regards

Bill

Rspamd: A high performance spamassassin replacement

If you'd like to see this implemented in a future version of ZCS then please vote on Bugzilla entries 97706 & 108168
tajohnson
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Admins cant view mail anymore

Postby tajohnson » Thu Sep 13, 2012 1:43 am

[quote]IT IS THERE, TAKE A LOOK AT THE 'SETTINGS' DROP DOWN (THE GEAR WHEEL IN THE ATTACHED SHOT) AND CLICK ON THAT AND YOU SHOULD SEE A SETTING FOR VIEW MAIL.
[/QUOTE]
YEA, I KNOW ABOUT THE GEAR. TRUST ME, I HAVE LOOKED THROUGH ALL TYPES OF POST FOR MANY VERSIONS OF ZCS. I HAVE SEARCHED ALL THROUGH THE ADMIN GUI. I EVEN TRIED USING ZMPROV TO ADD THE ADMINLOGINAS(MIGHT NOT BE SPELLED RIGHT I AM ON MY TABLET NOW), BUT ZIMBRA CAME BACK WITH AN ERROR SAYING I COULDN'T DO THAT TO GLOBAL ADMINS.
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oetiker
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ZCS/ZD Version: Release 8.8.12.GA.3794.UBUNTU16.64
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Admins cant view mail anymore

Postby oetiker » Thu Sep 13, 2012 1:50 am

In the last version this had to do with the url you are using. it had to be the fqn of the zimbra server. I had this problem on zimbra 7
tajohnson
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Admins cant view mail anymore

Postby tajohnson » Thu Sep 13, 2012 2:05 am

[quote]IN THE LAST VERSION THIS HAD TO DO WITH THE URL YOU ARE USING. IT HAD TO BE THE FQN OF THE ZIMBRA SERVER. I HAD THIS PROBLEM ON ZIMBRA 7[/QUOTE]
IT WORKED IN ZIMBRA 7, HAVENT CHANGED ANYTHING, JUST RAN THE INSTALL SCRIPT AND WAITED. I HAVE TRIED USING SEVERAL OF THE DOMAINS INCLUDING THE ONE UBUNTU IS SETUP FOR.

IMG_20120912_234744.jpg

cisco72
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Admins cant view mail anymore

Postby cisco72 » Thu Sep 13, 2012 2:17 am

hello

I just installed zimbra 8

button to view the email from the administrator console is not present

how you can enable.
thanks
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oetiker
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Admins cant view mail anymore

Postby oetiker » Thu Sep 13, 2012 2:18 am

could be a browser issue, have you tried an other browser?
cisco72
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Admins cant view mail anymore

Postby cisco72 » Thu Sep 13, 2012 2:23 am

I tested with many browsers Firefox, IE, Safari

there is always the same problem missing menu entry
tajohnson
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Admins cant view mail anymore

Postby tajohnson » Thu Sep 13, 2012 2:24 am

I have tried both Chrome and Internet Explorer. I will try firefox at work tomorrow.
tajohnson
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Admins cant view mail anymore

Postby tajohnson » Thu Sep 13, 2012 2:37 am

I WAS LOOKING THROUGH THE DEVELOPER TOOLS IN CHROME. AM I READING THIS RIGHT, THAT MY ACCOUNT HAS THE RIGHT PERMISSIONS SET?

zimbraRights.jpg


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