Admins cant view mail anymore

cisco72 · Post by **cisco72** » Fri Sep 14, 2012 3:10 am

no solution to the problem?

tchu · Post by **tchu** » Fri Sep 14, 2012 5:50 am

Solution is to deploy com_zimbra_viewmail.zip zimlet from NE version.

I'm attaching one from NE 8.0.0/RHEL6 for convenience.
[ATTACH=CONFIG]5220[/ATTACH]
com_zimbra_viewmail.zip

stasouv · Post by **stasouv** » Sat Sep 15, 2012 3:12 pm

Hi there,

We had the same problem, plus a new extend...

We have deployed the zimlet, to successfully see the "View Mail" button...
However, when pressing the button, what we see is the account currently logged on (on the browser), regardless browser type or version, or the login screen if no account is authenticated...

The command line produced is of this kind:

[QUOTE]https://mail.example.com/?authtoken=0_{a looong hash of hex digits}&isredirect=1&adminPreAuth=1#1[/QUOTE]
Any suggestions? I guess it's probably a configuration issue.

gicapp · Post by **gicapp** » Sat Sep 15, 2012 11:01 pm

[quote user="tchu"]Solution is to deploy com_zimbra_viewmail.zip zimlet from NE version.

I'm attaching one from NE 8.0.0/RHEL6 for convenience.
[ATTACH=CONFIG]5220[/ATTACH][/QUOTE]
Thanks! Worked great at Ubuntu 10 release.

Just needed apply zimlet and restart Zimbra.

rosch · Post by **rosch** » Sun Sep 16, 2012 7:49 am

The missing View mail zimlet has been around since FOSS 7.2.0.

The fix is adding the View mail zimlet manually. You can find it here with a summary of the situation.

Or simply get the file from tshu, 3 posts back in this thread.

D.o.n.g.h.w.a.n · Post by **D.o.n.g.h.w.a.n** » Wed Sep 19, 2012 3:56 am

[quote user="tchu"]Solution is to deploy com_zimbra_viewmail.zip zimlet from NE version.

I'm attaching one from NE 8.0.0/RHEL6 for convenience.
[ATTACH=CONFIG]5220[/ATTACH][/QUOTE]
Thanks so much for your help

! Works great on RHEL 5 !

Krishopper · Post by **Krishopper** » Thu Sep 20, 2012 12:51 am

Zimbra has updated the bug and stated that they moved the "view mail" option to be a network edition only feature now.
Open Source edition users don't have that feature any longer.

rosch · Post by **rosch** » Thu Sep 20, 2012 4:00 am

[quote user="Krishopper"]Zimbra has updated the bug and stated that they moved the "view mail" option to be a network edition only feature now.
Open Source edition users don't have that feature any longer.[/QUOTE]

This is sad news..could you please post the link to the bug report?

Bug #73162 does not seem to say what you stated.

http://bugzilla.zimbra.com/show_bug.cgi?id=77477#c3[/url]

EDIT:

Ok, here is the post of bug report 77477 saying:

[QUOTE]This is by design. View Mail extension has been moved to Network Extensions.[/QUOTE]

spectra · Post by **spectra** » Thu Sep 20, 2012 4:37 pm

I just upgraded from 721 to 8 and I don't have it.

Something is up.

This is essential for admins to be able to do this.

spectra · Post by **spectra** » Thu Sep 20, 2012 4:48 pm

com_zimbra_viewmail.zip zimlet when deployed fixed the issue for me.