Zimbra not starting

chh · Postby **chh** » Mon Jun 19, 2006 10:27 am

Hello,
we have Zimbra installed on a testing system. When I tried to connect today the website was not available.

Checking on the console of the server I saw that tomcat was not running and the mta service was down.

After stopping the services I tried to start them but it started only ldap.

No, even after a reboot I only get this:

  

[zimbra@zimbra ~]$ zmcontrol status

Cannot determine services - exiting

[zimbra@zimbra ~]$ zmcontrol start

Host zimbra.systrade.de

        Starting ldap...Done.

What could this be?
Thanks
Christian

kowell · Postby **kowell** » Mon Jun 19, 2006 10:36 am

what is in the zimbra.log in /var/log???

chh · Postby **chh** » Mon Jun 19, 2006 10:44 am

This is the output (tail -f /var/log/zimbra.log) when issuing zmcontrol status:

 Jun 19 19:22:29 zimbra slapd[4727]: conn=22 fd=8 ACCEPT from IP=10.1.20.61:32871 (IP=0.0.0.0:389)

Jun 19 19:22:29 zimbra slapd[4727]: conn=22 op=0 BIND dn="uid=zimbra,cn=admins,cn=zimbra" method=128

Jun 19 19:22:29 zimbra slapd[4727]: conn=22 op=0 RESULT tag=97 err=49 text=

Jun 19 19:22:29 zimbra slapd[4727]: conn=22 fd=8 closed (connection lost)

And this for zmcontrol start

Jun 19 19:23:33 zimbra zimbramon[9318]: 9318:info: Starting services

Jun 19 19:23:33 zimbra slapd[9359]: @(#) $OpenLDAP: slapd 2.3.21 (Apr 27 2006 13:51:14) $       root@build.liquidsys.com:/home/build/p4/CRAY/ThirdParty/openldap/openldap-2.3.21/servers/slapd

Jun 19 19:23:33 zimbra slapd[9359]: daemon: bind(7) failed errno=98 (Address already in use)

Jun 19 19:23:33 zimbra slapd[9359]: slapd stopped.

Jun 19 19:23:33 zimbra slapd[9359]: connections_destroy: nothing to destroy.

Jun 19 19:23:38 zimbra slapd[4727]: conn=23 fd=8 ACCEPT from IP=10.1.20.61:32874 (IP=0.0.0.0:389)

Jun 19 19:23:38 zimbra slapd[4727]: conn=23 op=0 BIND dn="uid=zimbra,cn=admins,cn=zimbra" method=128

Jun 19 19:23:38 zimbra slapd[4727]: conn=23 op=0 RESULT tag=97 err=49 text=

Jun 19 19:23:38 zimbra slapd[4727]: conn=23 fd=8 closed (connection lost)

kowell · Postby **kowell** » Mon Jun 19, 2006 5:58 pm

which installation are you used??

Have you another services running in the server??

maybe you have ports conflicts

Zimbra nerver come up or this just happend randomly??

chh · Postby **chh** » Tue Jun 20, 2006 1:39 am

[quote user="kowell"]which installation are you used??

Have you another services running in the server??

maybe you have ports conflicts

Zimbra nerver come up or this just happend randomly??[/QUOTE]

I use the Network Edition, no other services running (the standard sendmail deactivated like stated in the docs).

It has been running fine until yesterday, now it acts as described every time.

Christian

chh · Postby **chh** » Tue Jun 20, 2006 4:23 am

A small update:
We searched a bit for the error and it seems to be a ldap problem.

Whenever an ldap connect is tried it returns an "invalid credentials".

ldap cannot be killed as well.
Still hoping for a solution.
Christian

FunkyPenguin · Postby **FunkyPenguin** » Wed Aug 30, 2006 4:10 am

I've got the same issue :( I had a power outage that killed my router, which I replaced but had to re-ip as a result.
The problem is that ZCS will not start other than starting ldap, none of the other services will work. I am running zcs3.1.4GA518 on SUSE10, and until yesterday was very happy running ZCS along side an Apache installation on the same box. ZCS is configured to use https only, which enables the two to run together in harmony.
The worst part is that zimbra.log just complains that "zimbramon[13564]: 13564:info: 2006-08-30 10:08:01, STATUS: : Cannot: determine"
I can access the website without issue, but I'm blind without ZCS. As there are only about 10 users on the box, I'm going to upgrade to ZCS4 even though it is RC1.
Any ideas?

FunkyPenguin · Postby **FunkyPenguin** » Wed Aug 30, 2006 4:24 am

[quote user="FunkyPenguin"]I'm going to upgrade to ZCS4 even though it is RC1.
[/QUOTE]
Just tried the upgrade and bang! :confused: Got this lovely error during the upgrade:

"Wed Aug 30 10:16:17 2006: ldap startup failed with exit code 1

UPGRADE FAILED - exiting"
Help, please
EDIT:
Just tried the upgrade again and got the following error repeated:
"ERROR: service.FAILURE (system failure: getDirectContext) (cause: javax.naming.CommunicationException mail.forcev.net:389)"
:eek:

phoenix · Postby **phoenix** » Wed Aug 30, 2006 5:43 am

The obvious question, I'm afraid, do you have a backup of the original /opt/zimbra directory? If you do then you could go through the install & restore routine. If you haven't have you tried the LDP resolution steps in the wiki?

FunkyPenguin · Postby **FunkyPenguin** » Wed Aug 30, 2006 5:53 am

I was hoping your fountain of knowledge would be available Bill ;)
Unfortunately the only backup of /opt/zimbra I have is the nonfunctioning one that I took just before the upgrade (note to self - setup cron job for backup). I'm just about to try the wiki steps now, thanks for the link.

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