can't send messages in imap on android

[kyiu]

I've been having this issue for a long time....
I'm hosting two domains with my zimbra 8.8.15. Both domains are working fine on the web client interface. I can send and receive emails just fine. How ever...in the mobile client (with android imap) I have problem sending emails. Both domains are able to sync with the server, how ever...only the default domain can send emails from the app. The 2nd domain always fails to authenticate on the outgoing server. I used the identical account setting for both domains. The 2nd domain always fails on the outgoing settings. Any has any ideas why?

[L. Mark Stone]

To begin to help, we really need:

- Your Zimbra version
- Unadulterated snippets from /var/log/zimbra.log showing the auth failure. (Search for like "saslauthd")

[kyiu]

thanks for your reply...
The version is 8.8.15. and the log shows the error when it tried to authenticate on the outgoing connection:

Apr 27 20:48:07 mail /postfix-script[3618935]: the Postfix mail system is running: PID: 7935
Apr 27 20:48:19 mail zmconfigd[2653954]: Fetching All configs
Apr 27 20:48:19 mail zmconfigd[2653954]: All configs fetched in 0.02 seconds
Apr 27 20:48:21 mail zmconfigd[2653954]: Command not defined for imapd
Apr 27 20:48:22 mail /postfix-script[3619525]: the Postfix mail system is running: PID: 7935
Apr 27 20:48:23 mail zmconfigd[2653954]: Watchdog: service antivirus status is OK.
Apr 27 20:48:23 mail zmconfigd[2653954]: All rewrite threads completed in 0.00 sec
Apr 27 20:48:23 mail zmconfigd[2653954]: All restarts completed in 0.00 sec
Apr 27 20:48:57 mail postfix/smtps/smtpd[3617792]: connect from xxxxxxxxxxxxxxxxxxx my home network
Apr 27 20:48:57 mail postfix/smtps/smtpd[3617792]: Anonymous TLS connection established from lxxxxxxxxxxxxxxxxxxx my home network]: TLSv1.2 with cipher ECDHE-RSA-AES128-GCM-SHA256 (128/128 bits)
Apr 27 20:48:57 mail saslauthd[7808]: zmauth: authenticating against elected url 'https://mail.domain2:7073/service/admin/soap/' ...
Apr 27 20:48:57 mail saslauthd[7808]: zmpost: url='https://mail.domain2:7073/service/admin/soap/' returned buffer->data='<soap:Envelope xmlns:soap="http://www.w3.org/2003/05/soap-envelope ... r><context xmlns="urn:zimbra"/></soap:Header><soap:Body><soap:Fault><soap:Code><soap:Value>soap:Sender</soap:Value></soap:Code><soap:Reason><soap:Text>authentication failed for ["user id"]</soap:Text></soap:Reason><soap:Detail><Error xmlns="urn:zimbra"><Code>account.AUTH_FAILED</Code><Trace>qtp1684792003-53852:1651106937617:3f8427e5ce9b28e9</Trace></Error></soap:Detail></soap:Fault></soap:Body></soap:Envelope>', hti->error=''
Apr 27 20:48:57 mail saslauthd[7808]: auth_zimbra: "user id" auth failed: authentication failed for ["user id"]
Apr 27 20:48:57 mail saslauthd[7808]: do_auth : auth failure: [user="user id"] [service=smtp] [realm=domain2] [mech=zimbra] [reason=Unknown]
Apr 27 20:48:57 mail postfix/smtps/smtpd[3617792]: warning: SASL authentication failure: Password verification failed
Apr 27 20:48:57 mail postfix/smtps/smtpd[3617792]: warning: xxxxxxxxxxxxxxxxxxx my home network: SASL PLAIN authentication failed: authentication failure

I masked out my network details to protect my network security. I hope you don't mind the post

[aman]

Hi Mate,

Please try below and see how it goes for you.

zmprov ms `zmhostname` zimbraMtaSmtpSaslAuthEnable no
zmmtactl restart

[kyiu]

Thanks for the reply....
I just want reiterate, I'm hosting emails for domain1 & domain2. Domain1 is working just fine for both send and receive on Android. It's domain2 can't send emails. I don't want to break the smtp server and ended up have both domains not able to send emails. What can I do to backup the configuration so that I can rollback to changes?

[helper003]

Hi,

If your one domain is working fine and other is not and both are on same MTA server.

Then you can compare the domains attribute to find the difference.

zmprov -l gd working_domain.com
zmprov -l gd non_workingdomain.com

Or send here to check