Hey,
On Zimbra 8.8.5_GA_1894 (build 20171026035615) Ubuntu, since this weekend I have a weird problem with current Firefox login (ajax, not html). Only with FF the login hangs at 'Loading...'. Edge ajax login works fine, for me ruling out the issues described here: https://wiki.zimbra.com/wiki/Troublesho ... ing_screen
FireFox version: 61.0.2 64 bit.
log do not show any errors (at least not the obvious).
last entry in log when login with FF (hangs)
2018-09-03 11:52:42,176 INFO [qtp1684106402-21571:https:https://localhost:7071/service/admin/soap/GetDomainInfoRequest] [name=SENSOR;mid=16;ua=ZCS/8.8.5_GA_1894;] soap - GetDomainInfoRequest elapsed=0
With edge this looks like:
2018-09-03 11:54:34,149 INFO [qtp1684106402-21588:https:https://localhost:7071/service/admin/soap/GetDomainInfoRequest] [name=SENSOR;mid=8;ua=ZCS/8.8.5_GA_1894;] soap - GetDomainInfoRequest elapsed=0
2018-09-03 11:54:35,369 INFO [qtp1684106402-21588:https:https://SENSOR/service/soap/BatchRequest] [ip=SENSOR;port=47886;] SoapEngine - Only BatchRequest does not have a handler mapped to it. Request: /service/soap/BatchRequest, does not have a handler, log for future handling.
Anybody any hint?
[SOLVED] Login hangs with FF, not with Edge
[SOLVED] Login hangs with FF, not with Edge
Last edited by michelv on Tue Sep 04, 2018 10:59 am, edited 1 time in total.
- DualBoot
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- ZCS/ZD Version: ZCS FLOSS - 8.8.15 Mutli servers
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Re: Login hangs with FF, not with Edge
Hello,
try to clean all possible caches :
- FireFox (using privacy mode may help)
- stop zimbra store and delete content of /opt/zimbra/jetty/work/ then restart the store
Regards,
try to clean all possible caches :
- FireFox (using privacy mode may help)
- stop zimbra store and delete content of /opt/zimbra/jetty/work/ then restart the store
Regards,
- pup_seba
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Re: Login hangs with FF, not with Edge
Ohh...i did not know about that "work" directory
But I see that is for temporary jetty files (https://www.eclipse.org/jetty/documenta ... ories.html)
Any reason/advantage for deleting that folder instead of using "zimbra fc all" command if the intention is to clean the cache?
But I see that is for temporary jetty files (https://www.eclipse.org/jetty/documenta ... ories.html)
Any reason/advantage for deleting that folder instead of using "zimbra fc all" command if the intention is to clean the cache?
- DualBoot
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Re: Login hangs with FF, not with Edge
It does not clean the file system cache.
- pup_seba
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Re: Login hangs with FF, not with Edge
Great! good to know that. Thx!
Re: Login hangs with FF, not with Edge
Hey,
Thanks for the response. Cleaning firefox cache, going incognito nor removing content of the work directory did help.
I tried on another computer, there FF responds well. Will look further into this.
Thanks for the response. Cleaning firefox cache, going incognito nor removing content of the work directory did help.
I tried on another computer, there FF responds well. Will look further into this.
Re: Login hangs with FF, not with Edge
Hey,
Thanks for the hints. These did not help unfortunately. I tried on another computer, with FF, and there login does work. Will investigate a bit further.DualBoot wrote:Hello,
try to clean all possible caches :
- FireFox (using privacy mode may help)
- stop zimbra store and delete content of /opt/zimbra/jetty/work/ then restart the store
Re: [SOLVED] Login hangs with FF, not with Edge
I ended up refreshing FireFox completely. Lost a lot of weight (and addons), but it solved the problem.
https://support.mozilla.org/en-US/kb/re ... d-settings
https://support.mozilla.org/en-US/kb/re ... d-settings