Not receiving emails from Instragram or Facebook

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Thelmimore
Posts: 1
Joined: Mon May 31, 2021 10:16 am

Not receiving emails from Instragram or Facebook

Post by Thelmimore »

Hello,

I do not know if it is the right place to look for help. My problem is that I do not receive emails from Instagram (and Facebook). I have an email adress that uses Zimbra, but the company (Alice) does no longer exist and they no longer have a customer service.
I need the code they send me to recover my account. I already allowed their domain in the "green list" but nothing happens. I am a little desperate, I do not know who could help me (Instagram support is a nightmare). I really think the problem comes from the mail box and not instagram itself.
I tried to send directly an email to Zimbra support service, but I am unsure of the adress. I wrote to support@support.zimbra.com (it said "email support@ this domain to open a request via email", and the page i was on is https://support.zimbra.com/). Or is it just support@zimbra.com ?

Maybe there is another solution I did not explore ?

Thank you for your time.
phoenix
Ambassador
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Posts: 27272
Joined: Fri Sep 12, 2014 9:56 pm
Location: Liverpool, England

Re: Not receiving emails from Instragram or Facebook

Post by phoenix »

I believe that Alice was absorbed into Free many years ago and you would need to contact Free support and we're not allowed to provide support in these forums for an installation of Zimbra in a company. You can contact Free support by email, telephone and video chat (on your mobile), the few times I've contacted them I have always found the responsive, professional and quick to answer my queries and fix and problems I've had.

Rake a look at these pages:

https://selectra.info/telecom/fournisse ... ce/contact
https://selectra.info/telecom/fournisse ... ice-client

BTW, the Zimbra support is only for customers that have purchased the Network Edition of Zimbra and OSS users should use these forums.
Regards

Bill

Rspamd: A high performance spamassassin replacement

Per ardua ad astra
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