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ZCO stops syncing, restart outlook, syncs once then not again. repeat.

Posted: Tue Jun 08, 2010 3:39 am
by 11148mertz
[quote user="11148mertz"]Hello,
as mentioned in http://www.zimbra.com/forums/zimbra-connector-outlook/38202-outlook-2003-don-t-sync-anymore.html#post177235 I deleted .imd files in the outlook directory.
This forces a re-index of all emails and after that outlook seems to sync again.
christophe[/QUOTE]
One of my users get again the same pb. It happens after she get windows update (exactly what happens to her previously). This time, she did not get back to a previous system restauration; she deleted again the .imd files, and did this did not work this time; outlook sync only once after launching it.
My guess is there is a incompatibility with some outlook (or windows) update.
What can I do for her?
christophe

ZCO stops syncing, restart outlook, syncs once then not again. repeat.

Posted: Tue Jun 08, 2010 12:46 pm
by fsiegel
Do you know what was in the windows update? I don't know if I've ever heard of a windows update that caused this kind of problem. You can check in add-remove programs, with "Show updates" checked to see what this update did.

ZCO stops syncing, restart outlook, syncs once then not again. repeat.

Posted: Wed Jun 09, 2010 12:29 pm
by joelshas
I am having the exact same issue. Currently I am running connector version 6.0.5797.4 with Release 6.0.4_GA_2038.RHEL5_20091214172206 CentOS5 NETWORK edition.
How do I go about getting the latest connector?

ZCO stops syncing, restart outlook, syncs once then not again. repeat.

Posted: Wed Jun 09, 2010 3:55 pm
by fsiegel
We are releasing 6.0.7 this week. Newer connectors should be on our download page, or maybe the support portal. You should contact your Zimbra rep.

ZCO stops syncing, restart outlook, syncs once then not again. repeat.

Posted: Wed Jun 09, 2010 4:54 pm
by joelshas
Thank you for the reply. I will contact my rep tomorrow morning.