mail not going out

[BarrySDCA]

I'm getting complaints from users that their messages are not going out. They sit in the in-box, but don't go out.
Latest outlook connector...What could this be? Only some users, not all.
Thank you

[BarrySDCA]

It may be a problem with outgoing file attachments. Even as small as 5MB, they just sit in the outlook outbox. What should I do?
thank you

[15539sam]

whats the max attachement size on the server? Are any NDR's generated because of the send? Are they trying to send a 5mb message over a slow link? Are there any messages in any of the SyncIssues folders?

[BarrySDCA]

The server limit is 25MB. I noticed this user as a few JPG attachments, totalling 7MB. I've been able to get 300Kb upstream from this user.
Nothing is being generated....it just sits in outlook. on send/receive it says 'processing' but never appears to actually do anything. eventually it will error out 'Unknown error'
This is causing new messages sent behind them to pile up.
thank you!

[15539sam]

have you tried to wait it out? sounds like its trying to upload the file. about how long does it sit in the outbox?

[BarrySDCA]

some are a day old....I can send attachments from another network. it's got to be a client firewall thing. What ports does the outlook connector use? anything special?

[15539sam]

nothing special, it uses whatever port you configured it with (probably 80 or 443).
You can enable logging and see what its trying to do. Look in the system mapi directory (probably c:program filescommon filessystemmsmapi1033) for a ZcoLogCtl.exe app.
* Shutdown outlook

* Run ZcoLogCtl.exe

* Enable logging and notice where the log files go

* restart outlooking
When you send a message, we call the SendMsgRequest soap api. Look in the log file for that call and what the server returns.
Couple warnings

* make sure the max log file size is big enough

* only use ZcoLogCtl to enable/disable logging - none of the other functions work yet

[BarrySDCA]

would it be difficult to configure the local outlook clients to all send to a local smtp server, which could forward it to zimbra? this would help with the delay to send large files.
I'm getting those logs now...thank you

[BarrySDCA]

this seems to be the relevant portion:

AAAAAAAAAAAAAAAA
------=_NextPart_000_0014_01C679CB.B7853440--
----B-00=_FTMFL220qa40MY50Y320--
17-05-2006 16:06:40 [1924]: *22* failed on WinHttpReceiveResponse(...), Error Code: 0x2ee2

17-05-2006 16:06:40 [1924]: *22* Exit Rfc1876Helper::DoFileUpload ...

17-05-2006 16:06:40 [1924]: *22* <<<>>>

17-05-2006 16:06:40 [1924]: IMsgStoreWrapperImpl::SetLockState

17-05-2006 16:06:40 [1924]: QueryInterface this(027653D8) inner(08AE0FFC) iid({29f3ab10-554d-11d0-a97c-00a0c911f50a}): unknown returning hr(80004002)

17-05-2006 16:06:40 [1924]: QueryInterface this(027653D8) inner(08AE0FFC) iid(IID_IMagicPst1): unknown handled by inner as 08AE0F78

17-05-2006 16:06:40 [1924]: ZimbraXPLogon::TransportNotify flags(NOTIFY_END_INBOUND_FLUSH|NOTIFY_END_OUTBOUND_FLUSH)

17-05-2006 16:06:40 [1904]: QueryInterface this(02764600) inner(001E6A68) iid({dab846e0-5fbd-11d2-91c9-006008af81f3}): unknown returning hr(80004002)

17-05-2006 16:06:41 [1904]: QueryInterface this(02764600) inner(001E6A68) iid({dab846e0-5fbd-11d2-91c9-006008af81f3}): unknown returning hr(80004002)

17-05-2006 16:06:48 [1904]: ZimbraMAPIFolder::GetProps this(2764ff8) name(barry_outbox_temp)

17-05-2006 16:06:48 [1904]: ZimbraMAPIFolder::GetProps this(2764ff8) name(barry_outbox_temp)

17-05-2006 16:06:48 [1904]: IMsgStoreWrapperImpl::AbortSubmit

17-05-2006 16:06:48 [1904]: QueryInterface this(02764600) inner(001E6A68) iid({29f3ab10-554d-11d0-a97c-00a0c911f50a}): unknown returning hr(80004002)

17-05-2006 16:06:48 [1904]: QueryInterface this(02764FF8) inner(001C6F58) iid({29f3ab10-554d-11d0-a97c-00a0c911f50a}): unknown returning hr(80004002)

17-05-2006 16:06:48 [1904]: QueryInterface this(02764600) inner(001E6A68) iid({aa0ec221-cb47-11d1-915c-006008af81f3}): unknown handled by inner as 0020C288

17-05-2006 16:06:48 [1904]: QueryInterface this(02764FF8) inner(001C6F58) iid({aa0ec221-cb47-11d1-915c-006008af81f3}): unknown handled by inner as 00221988

17-05-2006 16:06:48 [1904]: ZimbraMAPIFolder::CopyMessages (Move) this(2764600) name(Outbox)

17-05-2006 16:06:48 [1904]: CopyMessages Begin Delegate

17-05-2006 16:06:48 [1904]: QueryInterface this(02764FF8) inner(001C6F58) iid(IID_IMAPIProp): success

17-05-2006 16:06:48 [1904]: ZimbraMAPIFolder::GetProps this(2764ff8) name(barry_outbox_temp)

17-05-2006 16:06:48 [1904]: QueryInterface this(02764FF8) inner(001C6F58) iid(IID_IMagicPst1): unknown handled by inner as 001C91C8

17-05-2006 16:06:48 [1904]: CopyMessages End Delegate

17-05-2006 16:06:48 [1904]: ChangeManager::ChangeManager

17-05-2006 16:06:48 [1904]: ChangeManager::MoveMessage

17-05-2006 16:06:48 [1904]: ChangeManager::GetLocalChanges(Outbox) returning 0 changes

17-05-2006 16:06:48 [1904]: ChangeManager::AddChangeWithFolding

17-05-2006 16:06:48 [1904]: ChangeManager::GetLocalChanges(barry_outbox_temp) returning 0 changes

17-05-2006 16:06:48 [1904]: ChangeManager::AddChange

17-05-2006 16:06:48 [1904]: ChangeManager::AddChange change requested to be ignored

17-05-2006 16:06:48 [1904]: ChangeManager::~ChangeManager

17-05-2006 16:06:48 [1904]: IMAPITableWrapperImpl::SeekRow

17-05-2006 16:06:48 [1904]: IMAPITableWrapperImpl::QueryRows

17-05-2006 16:06:48 [1904]: 50 rows Unmapped:

17-05-2006 16:06:48 [1904]: Mapped:

17-05-2006 16:06:48 [1904]: IMAPITableWrapperImpl::QueryRows

17-05-2006 16:06:48 [1904]: 50 rows Unmapped:

17-05-2006 16:06:48 [1904]: Mapped:

17-05-2006 16:06:48 [1904]: IMAPITableWrapperImpl::QueryRows

17-05-2006 16:06:48 [1904]: 50 rows Unmapped:

[BarrySDCA]

I'm thinking it's a client-side firewall issue. Do you have any other ideas? I have someone looking at the firewall right now.