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Outlook 2019 freezing

Posted: Mon Dec 02, 2019 9:30 pm
by patrickwilson82
Hi,

I just wondered if there were any known issues with Zimbra Outlook Connector causing Outlook 2019 to freeze when Outlook sits idle for My users are running Outlook Connector 8.8.12. I've tried disabling all other add-ins but the Zimbra add-ins. This has not helped. These are not super large mailboxes. I've tried a quick repair of Office, but this hasn't helped. Any suggestions?

Re: Outlook 2019 freezing

Posted: Wed Feb 05, 2020 4:12 pm
by arettig
We have this exact same issue. I've created a support case and went back and forth with a support rep for well over a month with no resolution. Under the zimbra tab in outlook enable logging. Close and restart Outlook. I bet it will stop crashing. We actually have enabled a GPO to set the registry key on all devices in our organization to enable zimbra logging as it stops the crashing. Support is worthless and won't do anything. They'll request logs, which you send them and then say that it doesn't contain the info they need and to enable logging in outlook and zimbra. You'll enable logging on zimbra and the crashing stops.

Re: Outlook 2019 freezing

Posted: Wed Feb 05, 2020 7:14 pm
by patrickwilson82
arettig wrote:We have this exact same issue. I've created a support case and went back and forth with a support rep for well over a month with no resolution. Under the zimbra tab in outlook enable logging. Close and restart Outlook. I bet it will stop crashing. We actually have enabled a GPO to set the registry key on all devices in our organization to enable zimbra logging as it stops the crashing. Support is worthless and won't do anything. They'll request logs, which you send them and then say that it doesn't contain the info they need and to enable logging in outlook and zimbra. You'll enable logging on zimbra and the crashing stops.


Would you mind sharing how you did that? I sent you a private message as well. Thanks!