Zimbra Connector breaks Office & OneDrive

Ask your questions and get help with Zimbra's Outlook Connector.
Post Reply
BinEmp
Posts: 1
Joined: Tue Dec 01, 2020 8:34 pm

Zimbra Connector breaks Office & OneDrive

Post by BinEmp »

Trying to troubleshoot this issue for a user. Installing the latest version of Zimbra Connector (9.0.0.1887) causes all Office programs to crash shortly after opening. Took a while to determine the cause, as I couldn't imagine a program that's supposed to only affect Outlook would break all other Office programs, but uninstalling the Connector cleared up the issue. Tried a clean uninstall & reinstall of Office, then Zimbra Connector, but received the same result. Also ran DISM & SFC scans with no improvement. Event Viewer reports Event ID: 1000, and the faulting module as mso20win32client.dll. Replacing with known good .dll file has no effect.

Reverted back to the previously installed version (8.8.12.1813) which at least allows Office programs to run, but prevents OneDrive's ability to download files (when Files On-Demand feature is used a file can be seen in a folder, but not opened). Event Viewer reports a problem with KERNELBASE.dll. Replacing with known good .dll has no effect.

Uninstalling Zimbra Connector resolves all issues. PC has no other known issues. Any help with this would be greatly appreciated.
Post Reply