Zimbra Forums

Posted: **Fri May 16, 2008 3:14 pm**

Hello,
GAL is not updating even when I manually update the Outlook Address Book in each of the two Outlook profiles on the BES/ZCB machine. The GAL appears to be complete otherwise, but newly-created users do not appear.
Outlook clients on other machines do have a complete GAL including all newly-created users.
I'd appreciate any help. ZCOLogCtl log is attached. During the logging I performed a manual update of the BlackBerryManager profile's Address Book.
Thanks.
zco-20080516T125525.192-OUTLOOK.EXE-3148.zip

Posted: **Mon Jun 02, 2008 8:56 am**

I've just started to have the same issue.... did you manage to resolve it ?

Posted: **Mon Jun 02, 2008 10:51 am**

Hi,
Not yet. I'm about to open a support case.

Posted: **Tue Jun 03, 2008 3:15 am**

The problem went away, rebooted server (although I'd tried this already) and this morning I have a complete GAL in BES....
Clearly this "feature" could take a while to get fixed.

Posted: **Fri Aug 01, 2008 11:38 am**

Problem solved for me. On advice from Zimbra support, changed from using external LDAP to internal LDAP. Now the complete GAL displays in BES and the Outlook profiles.

Zimbra Forums

[SOLVED] GAL not updating

[SOLVED] GAL not updating

[SOLVED] GAL not updating

[SOLVED] GAL not updating

[SOLVED] GAL not updating

[SOLVED] GAL not updating