[SOLVED] Duplicate Address Book Entries

SMachiz · Post by **SMachiz** » Mon Sep 01, 2008 4:12 pm

[quote user="10339alee"]can you guys upgrade to 4.1.6 of BES? i've been told there there are some rescan algorithms built into that release that tries to reconcile the duplicates.[/QUOTE]
I am actually running 4.1.6 currently (I tried that in the hopes of resolving this). I currently have 8 address books associated with 'Desktop' on my blackberry.

From my non-scientific analysis, it seems that this occurs upon restarting the BES server generally, which seems to occasionally kick the handsets to reactivate themselves and resynch with the server - and for whatever reason, this causes them to dupe the address book (though not the calendar - 4.5 also supports multiple calendars, I would've expected similar behavior there).

10339alee · Post by **10339alee** » Mon Sep 01, 2008 10:36 pm

[quote user="SMachiz"]I am actually running 4.1.6 currently (I tried that in the hopes of resolving this). I currently have 8 address books associated with 'Desktop' on my blackberry.

From my non-scientific analysis, it seems that this occurs upon restarting the BES server generally, which seems to occasionally kick the handsets to reactivate themselves and resynch with the server - and for whatever reason, this causes them to dupe the address book (though not the calendar - 4.5 also supports multiple calendars, I would've expected similar behavior there).[/QUOTE]

do you have any bes agent logs for this time frame? i'm really curious about this problem since we have not seen this internally. i believe that we might have seen some dupe contacts on initial sync but not any time after that. we also have not seem the duplicate calendar problem as far as i know.
--tony

stich86 · Post by **stich86** » Tue Sep 02, 2008 2:49 am

[quote user="10339alee"]do you have any bes agent logs for this time frame? i'm really curious about this problem since we have not seen this internally. i believe that we might have seen some dupe contacts on initial sync but not any time after that. we also have not seem the duplicate calendar problem as far as i know.
--tony[/QUOTE]
i really don't know why you don't have this problem..
or you've a particular ZCB connector, or all you BB have OS that is

10339alee · Post by **10339alee** » Tue Sep 02, 2008 12:11 pm

[quote user="stich86"]i really don't know why you don't have this problem..
or you've a particular ZCB connector, or all you BB have OS that is

we are always using the latest ZCB connector and all of our devices are
very strange.

stich86 · Post by **stich86** » Tue Sep 02, 2008 12:21 pm

[quote user="10339alee"]we are always using the latest ZCB connector and all of our devices are
very strange.[/QUOTE]
now is clear..

there is no duplicate address book on BB with 4.2 OS (we've 15 bb on 20, that have OS 4.2 and doesn't got this problem)

SMachiz · Post by **SMachiz** » Tue Sep 02, 2008 3:23 pm

[quote user="10339alee"]do you have any bes agent logs for this time frame? i'm really curious about this problem since we have not seen this internally. i believe that we might have seen some dupe contacts on initial sync but not any time after that. we also have not seem the duplicate calendar problem as far as i know.
--tony[/QUOTE]
Maybe I didn't phrase that quite right - we're _not_ actually seeing dupe calendars. OS 4.5 introduced multiple calendar and multiple address book support - however we're ONLY seeing dupes on the address books.
These aren't duplicate contacts - these are duplicates of the *entire* address book - , one of which (the 'working' one) is synched to the BES server (Wireless Synchronization is enabled) - the rest say 'Not Available' for Wireless Synchronization. A new Address Book is created on the blackberry each time the phone resynchs after a BES restart or similar occurance.

stich86 · Post by **stich86** » Tue Sep 02, 2008 3:41 pm

[quote user="SMachiz"]Maybe I didn't phrase that quite right - we're _not_ actually seeing dupe calendars. OS 4.5 introduced multiple calendar and multiple address book support - however we're ONLY seeing dupes on the address books.
These aren't duplicate contacts - these are duplicates of the *entire* address book - , one of which (the 'working' one) is synched to the BES server (Wireless Synchronization is enabled) - the rest say 'Not Available' for Wireless Synchronization. A new Address Book is created on the blackberry each time the phone resynchs after a BES restart or similar occurance.[/QUOTE]
that's exactly my problem..

for example, now i've 23 address book (yes, 23 address book * 250 contacts..), and i don't know why this happenend and i don't think that this happenend to a regular BES with Exchange/Domino (and this problem occur only with address book and not calendar)

David Strauss · Post by **David Strauss** » Sat Sep 06, 2008 1:51 pm

I'm getting this problem is OS 4.5.42.

davidfsmith · Post by **davidfsmith** » Mon Sep 08, 2008 5:58 am

[quote user="10339alee"]can you guys upgrade to 4.1.6 of BES? i've been told there there are some rescan algorithms built into that release that tries to reconcile the duplicates.[/QUOTE]
Aleady running 4.1.6, still getting the problem too.

10339alee · Post by **10339alee** » Mon Sep 08, 2008 10:41 am

[quote user="davidfsmith"]Aleady running 4.1.6, still getting the problem too.[/QUOTE]
is there any way that we can capture the BES logs surrounding the time where the duplicates are created for a particular user? we need to get to the bottom of this problem.