[quote user="245centrex"]I have an issue where *some* users can't sync appointments. None of the other recent threads sound similar to our issue.
ZCS 5.0.9 with latest ZCB Beta.
All users, working and non-working have the same BES IT policy applied which includes calendar sync.
If user creates an appointment on the Berry, Outlook's Sync Issues -> Local Failures
[Details: GITERROR! Failed to get OOM helper instance.]) id (3019) type(appointment) message([Subject: Flight]
This leads me to believe that ZBC as such is doing it's work, because "some data" is hitting Outlook, so ZBC must be getting the appointment from BES and pass it on to ZCS, but then something dies..[/QUOTE]
for now, you can try to restart the controller service because that "resets" the problem. the issue is actually a dependency that ZCB has on Outlook. Bug
31065 – BES Error: GITERROR! m_dwCookie for the GIT is 0, aborting.GITERROR! could not get the namespace pointerBug
31377 – Stop syncing if GIT error occurs
its a known problem and Zimbra is actively investigating. the problem will definitely be gone by 5.5 since the calendar conversion routines will be replaced with a more robust solution that has no dependency on outlook.