ews - Error in getItem : Error executing operation getItem.no such item

Questions, comments, and problems with Zimbra on Apple desktops & general CalDAV / CardDAV questions.
tglenard
Posts: 1
Joined: Fri Apr 02, 2021 7:37 am

ews - Error in getItem : Error executing operation getItem.no such item

Postby tglenard » Tue Jul 20, 2021 2:15 pm

Hi,
Since some weeks, one client under MAC OS using client Mail got problem of synchronization.
Mail is blocking on : Moving mail 0 of 1030

On the server side, we got those logs in /opt/zimbra/log/ews.log

2021-07-20 13:46:49,496 INFO [qtp1027591600-2448668:https://----------------------:8443/ews/Exchange.asmx] [name=macos@client.com;ip=X.X.X.X;port=51185;ua=AppleExchangeWebServices/Mail/;] ews - The account: 1a8b9494-0a65-40e5-b8e5-630b56c3d0d5 is on local server.
2021-07-20 13:46:49,497 ERROR [qtp1027591600-2448668:https://----------------------:8443/ews/Exchange.asmx] [name=macos@client.com;ip=X.X.X.X;port=51185;ua=AppleExchangeWebServices/Mail/;] ews - Error executing operation getItem : no such item: 36011
2021-07-20 13:46:49,497 ERROR [qtp1027591600-2448668:https://----------------------:8443/ews/Exchange.asmx] [name=macos@client.com;ip=X.X.X.X;port=51185;ua=AppleExchangeWebServices/Mail/;] ews - Error in getItem : Error executing operation getItem.no such item: 36011
2021-07-20 13:46:49,497 INFO [qtp1027591600-2448668:https://----------------------:8443/ews/Exchange.asmx] [name=macos@client.com;ip=X.X.X.X;port=51185;ua=AppleExchangeWebServices/Mail/;] ews - End getItem

What can I do to find and unlock this item?

Thanks in advance for your help


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