A new security patch has been released to further address CVE-2022-27924.
This issue has been ranked as High by the Zimbra Team and we recommend that you use the most recent release available to avoid any issues.
https://blog.zimbra.com/2022/05/new-zimbra-security-patches-9-0-0-patch-24-1-and-8-8-15-patch-31-1/ (May 10th 2022)

ews - Error in getItem : Error executing operation getItem.no such item

Questions, comments, and problems with Zimbra on Apple desktops & general CalDAV / CardDAV questions.
tglenard
Posts: 2
Joined: Fri Apr 02, 2021 7:37 am

ews - Error in getItem : Error executing operation getItem.no such item

Postby tglenard » Tue Jul 20, 2021 2:15 pm

Hi,
Since some weeks, one client under MAC OS using client Mail got problem of synchronization.
Mail is blocking on : Moving mail 0 of 1030

On the server side, we got those logs in /opt/zimbra/log/ews.log

2021-07-20 13:46:49,496 INFO [qtp1027591600-2448668:https://----------------------:8443/ews/Exchange.asmx] [name=macos@client.com;ip=X.X.X.X;port=51185;ua=AppleExchangeWebServices/Mail/;] ews - The account: 1a8b9494-0a65-40e5-b8e5-630b56c3d0d5 is on local server.
2021-07-20 13:46:49,497 ERROR [qtp1027591600-2448668:https://----------------------:8443/ews/Exchange.asmx] [name=macos@client.com;ip=X.X.X.X;port=51185;ua=AppleExchangeWebServices/Mail/;] ews - Error executing operation getItem : no such item: 36011
2021-07-20 13:46:49,497 ERROR [qtp1027591600-2448668:https://----------------------:8443/ews/Exchange.asmx] [name=macos@client.com;ip=X.X.X.X;port=51185;ua=AppleExchangeWebServices/Mail/;] ews - Error in getItem : Error executing operation getItem.no such item: 36011
2021-07-20 13:46:49,497 INFO [qtp1027591600-2448668:https://----------------------:8443/ews/Exchange.asmx] [name=macos@client.com;ip=X.X.X.X;port=51185;ua=AppleExchangeWebServices/Mail/;] ews - End getItem

What can I do to find and unlock this item?

Thanks in advance for your help


hisfran
Posts: 17
Joined: Tue Apr 29, 2014 2:10 pm

Re: ews - Error in getItem : Error executing operation getItem.no such item

Postby hisfran » Mon Feb 14, 2022 5:34 pm

Hello,

I see the same kind of error on multiple items for 1 user on Outlook for Mac.
How can I resolve this?
The Zimbra mailbox.log and ews.log are getting so big as to filling the disk.
We are using Zimbra 8.8.15 p30 with latest security patches.

mailbox.log shows multiple of these "ErrorGetItem: Error executing operation getItem.no such item"

2022-02-12 00:00:00,145 INFO [qtp1684792003-81554:https://zimbra.XXX.com/ews/Exchange.asmx] [name=XXX;ip=XXX;port=XXX;ua=MacOutlook/(ARMMacOSX(BuildC));] ExchangeServicePortType - Outbound Message
--
Content-Type: text/xml
Headers: {}
Payload: <soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/"><soap:Header><ns2:ServerVersionInfo xmlns:ns2="http://schemas.microsoft.com/exchange
/services/2006/types" xmlns="http://schemas.microsoft.com/exchange/services/2006/messages" MajorVersion="14" MinorVersion="3" MajorBuildNumber="158" MinorBuildNumber="11" Version="Exchange2010_SP2"/></soap:Header><soap:Body><GetItemResponse xmlns="http://schemas.microsoft.com/exchange/services/2006/messages" xmlns:ns2="http:
//schemas.microsoft.com/exchange/services/2006/types"><ResponseMessages><GetItemResponseMessage ResponseClass="Error"><MessageText>ErrorGetItem: Error executing operation getItem.no such item: 244686</MessageText></GetItemResponseMessage></ResponseMessages></GetItemResponse></soap:Body></soap:Envelope>

ews.log shows:

2022-02-12 00:00:01,447 ERROR [qtp1684792003-80869:https://XXX/ews/Exchange.asmx] [name=XXX;ip=XXX;port=XXX;ua=MacOutlook/(ARMMacOSX(BuildC));] ews - Error in getItem : Error executing operation getItem.no such item: 244686

Any hint appreciated.
Do the item in ews have the same numbers than zimbra blobs?

/Fran

Fran
hisfran
Posts: 17
Joined: Tue Apr 29, 2014 2:10 pm

Re: ews - Error in getItem : Error executing operation getItem.no such item

Postby hisfran » Tue Feb 15, 2022 3:51 pm

Got a fix from Zimbra Support:
These messages are EWS outbound soap requests.This issue resulted into a bug ZBUG-1769. Follow below to suppress 'Outbound Message' logging


1) Backup /opt/zimbra/conf/log4j.properties.in

2) Add below 3 lines at the end of /opt/zimbra/conf/log4j.properties.in

log4j.appender.LOGFILE.filter.01=org.apache.log4j.varia.StringMatchFilter
log4j.appender.LOGFILE.filter.01.StringToMatch=Outbound Message
log4j.appender.LOGFILE.filter.01.AcceptOnMatch=false

3) Restart mailbox services.
zmmailboxdctl restart
User avatar
jholder
Zimbra Employee
Zimbra Employee
Posts: 4824
Joined: Fri Sep 12, 2014 10:00 pm

Re: ews - Error in getItem : Error executing operation getItem.no such item

Postby jholder » Wed Feb 16, 2022 10:31 pm

Just an update: bug ZBUG-1769 has been fixed and is currently awaiting triage and placement into a release.

Unfortunately, it didn't make it into the upcoming release patch, but we'll try to get it into the one after that.

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