Printing in Zimbra Desktop

jnbrumbaugh · Post by **jnbrumbaugh** » Wed May 14, 2008 6:32 pm

Is anyone else finding that when emails are printed from the Zimbra Desktop the body of the email prints as gibberish? I have now observed this from two computers and to multiple printers. The same email printed from the AJAX client prints just fine. I did not see anything in the forums on this. If anyone has a solution it would be greatly appreciated. Thanks.

uxbod · Post by **uxbod** » Thu May 15, 2008 2:22 am

Are you able to scan and post a example of the printer output ?

jjzhuang · Post by **jjzhuang** » Thu May 15, 2008 9:35 am

I just tried a few emails and they printed fine. Anyone else seeing this?

jnbrumbaugh · Post by **jnbrumbaugh** » Thu May 15, 2008 9:59 am

Here is a scanned copy of the printed email. You will notice that only the body of the text is garbled. When I log into the AJAX client this same email prints just fine.
ZD_Print.pdf

jjzhuang · Post by **jjzhuang** » Thu May 15, 2008 10:02 am

Is this email in English or other language?

jnbrumbaugh · Post by **jnbrumbaugh** » Thu May 15, 2008 10:08 am

It is supposed to be in english. At first I thought that maybe it was a font issue on the computer of the user who first brought this to my attention. But then I found that I could duplicate the problem on my computer by using the Zimbra Desktop.

jholder · Post by **jholder** » Thu May 15, 2008 10:49 am

Can you right click on the e-mail and choose "Show original". Then paste the MIME in a txt doc, and post it here?
Also, where did this e-mail originate from? ZCS?

jnbrumbaugh · Post by **jnbrumbaugh** » Thu May 15, 2008 12:01 pm

Here is another email:

Date: Tue, 13 May 2008 16:09:10 -0700 (PDT)

From: John Brumbaugh

To: Rick Hernandez

Message-ID:

Subject: Calendar

MIME-Version: 1.0

Content-Type: text/plain; charset=utf-8

Content-Transfer-Encoding: 7bit

X-Originating-IP: [70.90.53.53]

X-Mailer: Zimbra 5.0.5_GA_2201.UBUNTU6 (ZimbraWebClient - FF2.0 (Linux)/5.0.5_GA_2201.UBUNTU6)
Rick,

Check your calendar... Are you really going to Regency Investment at nine o'clock at night?

--

John Brumbaugh

Select Business Systems

559.446.0123 ext.11

johnb@1select1.com
This one has no customer information in it.

It was originally from me, and generated in the ZCS AJAX client.

The attached pdf is what it looks like printed from the Zimbra Desktop.
Rick_email.pdf

John.Marsden · Post by **John.Marsden** » Fri May 16, 2008 9:41 pm

I am experiencing similar problems. I get gibberish if I print a plain text email to my laser printer, or a pdf file using Acrobat Distiller, using Zimbra Desktop but the same email printed from the web client works fine.

FURTHERMORE if I open the Zimbra Desktop user interface using Firefox rather than through the normal PRISM wrapper it prints OK. So I suspect this is an issue related to PRISM.

I've been having this problem for some while - in the first Beta and in the present Beta release. I'd reported it to our IT department but apparently they have not passed it on to you!

jjzhuang · Post by **jjzhuang** » Fri May 16, 2008 9:45 pm

OK that's possibly a prism issue then. The version we are using internally is with a newer version of prism and at least I can't reproduce this issue. So the next release should address this. Thanks!