Prism Mozilla Labs starts instead of ZD2

General discussion about Zimbra Desktop.
Post Reply
BSF
Posts: 4
Joined: Fri Sep 12, 2014 11:50 pm

Prism Mozilla Labs starts instead of ZD2

Post by BSF »

I have migrated to Zimbra 2 five days ago and everything was running smoothly, until today. Now, anytime I start Zimbra, a window from "Prism - Mozilla Labs" opens instead, with all fields and checkboxes empty.

I have uninstalled Zimbra, cleaned the registry, restarted the PC and reinstalled Zimbra, but that did not work... I am still getting the Prism window.

Any hint on how to solve this?
Zimbra was installed in the default directory.

Windows Vista SP2

Mozilla Firefox version 3.6.9
phoenix
Ambassador
Ambassador
Posts: 27278
Joined: Fri Sep 12, 2014 9:56 pm
Location: Liverpool, England

Prism Mozilla Labs starts instead of ZD2

Post by phoenix »

[quote user="BSF"]I have migrated to Zimbra 2 five days ago and everything was running smoothly, until today. Now, anytime I start Zimbra, a window from "Prism - Mozilla Labs" opens instead, with all fields and checkboxes empty.

I have uninstalled Zimbra, cleaned the registry, restarted the PC and reinstalled Zimbra, but that did not work... I am still getting the Prism window.

Any hint on how to solve this?[/QUOTE]Have you done any system updates on this machine? How about trying an uninstall then reinstall of ZD2?
Regards

Bill

Rspamd: A high performance spamassassin replacement

Per ardua ad astra
BSF
Posts: 4
Joined: Fri Sep 12, 2014 11:50 pm

Prism Mozilla Labs starts instead of ZD2

Post by BSF »

[quote user="10330phoenix"]Have you done any system updates on this machine? How about trying an uninstall then reinstall of ZD2?[/QUOTE]
Thanks for your feedback.

No system updates were performed. The only "event" was that the battery of my laptop ran out of power while I was composing a message in ZD2.

As mentioned in my original post, I had already tried to uninstall and reinstall ZD2, but that did not work.

I finally managed to work this around by uninstalling ZD2, manually deleting all remaining (hidden) Zimbra files and folders, and then reinstalling ZD2.
Remaining problems:

- No apparent cause for it happening;

- Had to reconfigure the e-mail accounts;

- Had to re-sync the e-mail accounts (still quite a lengthy procedure)
gabe58
Posts: 11
Joined: Sat Sep 13, 2014 1:51 am

Prism Mozilla Labs starts instead of ZD2

Post by gabe58 »

Same Issues here, multiple machines, all on the same day. Is there something I'm missing?
Post Reply