Error on local folder email

[Dario955i]

Hi,
I hope this forum is still working. I was checking my local email saved in the local forder. Structure is correct and if I passover the folder it shows number and size of the stored email, but once I click on the specific folder I have this error (see below).

Any suggestion? I checked online but unfortunately without success.




method: [unknown]
msg: No such blob: mailbox=1, item=1148, change=1038
code: mail.NO_SUCH_BLOB
detail: soap:Sender
trace: com.zimbra.cs.mailbox.MailServiceException: No such blob: mailbox=1, item=1148, change=1038 ExceptionId:btpool0-131:1638454742548:caceee9a21dff446 Code:mail.NO_SUCH_BLOB at com.zimbra.cs.mailbox.MailServiceException.NO_SUCH_BLOB(MailServiceException.java:270) at com.zimbra.cs.mailbox.MailItem.getBlob(MailItem.java:971) at com.zimbra.cs.mailbox.MessageCache.fetchFromStore(MessageCache.java:230) at com.zimbra.cs.mailbox.MessageCache.getMimeMessage(MessageCache.java:166) at com.zimbra.cs.mailbox.Message.getMimeMessage(Message.java:428) at com.zimbra.cs.mailbox.Message.getMimeMessage(Message.java:409) at com.zimbra.cs.service.mail.ToXML.encodeMessageAsMP(ToXML.java:885) at com.zimbra.cs.service.mail.SearchResponse.add(SearchResponse.java:237) at com.zimbra.cs.service.mail.SearchResponse.add(SearchResponse.java:154) at com.zimbra.cs.service.mail.Search.putHits(Search.java:174) at com.zimbra.cs.service.mail.Search.handle(Search.java:123) at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:412) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:287) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:158) at com.zimbra.soap.SoapServlet.doWork(SoapServlet.java:303) at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:217) at javax.servlet.http.HttpServlet.service(HttpServlet.java:725) at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:206) at javax.servlet.http.HttpServlet.service(HttpServlet.java:814) at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:511) at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:390) at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:218) at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:182) at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:765) at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:422) at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:230) at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114) at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152) at org.mortbay.jetty.handler.rewrite.RewriteHandler.handle(RewriteHandler.java:230) at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152) at org.mortbay.jetty.Server.handle(Server.java:326) at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:585) at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:988) at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:756) at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:218) at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:415) at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:429) at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:451)
request:
Body: {
SearchRequest: {
_jsns: "urn:zimbraMail",
fetch: 1,
html: 1,
limit: 100,
locale: {
_content: "it"
},
offset: 0,
query: "in:"inbox/2019"",
sortBy: "dateDesc",
types: "message",
tz: {
id: "Europe/Berlin"
}
}
},
Header: {
context: {
_jsns: "urn:zimbra",
account: {
_content: "local@host.local",
by: "name"
},
authToken: "(removed)",
notify: {
seq: 11
},
session: {
_content: 116,
id: 116
},
userAgent: {
name: "ZimbraWebClient - GC59 (Win)",
version: "7.3.1 GA"
}
}
}

[L. Mark Stone]

"No such blob" means the email blob on disk (typically in /opt/zimbra/store) is missing or unreadable.

Each email gets an entry in MariaDB, and the first few lines of each email's body are also stored in MariaDB, so when you look at the list of emails in the web client and see the first line or two of the email body, that's all being served from MariaDB. It's only after you click on an email listing to read the entire email that Zimbra endeavors to read the blob file from disk.

It does happen that the blobs on disk and MariaDB become incongruent, but only after a crash or hardware issue in my experience.

I'd start checking the infrastructure level first.

Hope that helps,
Mark