Invalid Account

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mtaweel
Posts: 7
Joined: Fri Sep 12, 2014 11:36 pm

Invalid Account

Postby mtaweel » Tue Jun 24, 2008 4:20 am

When ever the user have an invalid pop account and he tries to retrieve the mail for that account using "Get Mail" button he receives an unfriendly message that does not clarify the problem saying network error, a sample message is

"

msg: system failure: Unable to connect to mail store: DataSource: {

id=897e7ccd-31e3-4445-ba57-ce47db02cb6d, type=pop3, isEnabled=false, name=Corp,

host=pop.secureserver.net, port=110, connectionType=cleartext,

username=adel.hazboun@corp.G.ho.st, folderId=2 }

code: service.FAILURE

method: ...

"

We wish that the messages is more informatics to the user (the normal user).
Thanks


phoenix
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Posts: 26416
Joined: Fri Sep 12, 2014 9:56 pm
Location: Liverpool, England

Invalid Account

Postby phoenix » Tue Jun 24, 2008 5:22 am

More informative that 'it's unable to connect'? What else do you want it to say? If you have any suggestion for improvements or changes to Zimbra then please file an enhancement request in bugzilla, that is the appropriate place for them.
Regards

Bill

Rspamd: A high performance spamassassin replacement

If you'd like to see this implemented in a future version of ZCS then please vote on Bugzilla entries 97706 & 108168
mtaweel
Posts: 7
Joined: Fri Sep 12, 2014 11:36 pm

Invalid Account

Postby mtaweel » Tue Jun 24, 2008 6:21 am

Thanks, I added that to Zimbra's bugzilla as enhancement. For a suggestion it may be better to tell the user that "Your pop account is invalid ... "
Thanks
bdial
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Posts: 1633
Joined: Fri Sep 12, 2014 10:39 pm

Invalid Account

Postby bdial » Tue Jun 24, 2008 6:36 am

error messages are a tough thing to do because you never know what sort of person is on the other end. Anyone who has ever gotten one of the windows "An error has occurred" message without telling you the error can relate. For a simple user, having a message that says ""Your pop account is invalid ... " may be enough for them to either give up or call someone, but when tehy call me to figure it out I want to see the exact error "Unable to connect" so I know where the root of the problem is.
phoenix
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Posts: 26416
Joined: Fri Sep 12, 2014 9:56 pm
Location: Liverpool, England

Invalid Account

Postby phoenix » Tue Jun 24, 2008 6:44 am

[quote user="mtaweel"]Thanks, I added that to Zimbra's bugzilla as enhancement. For a suggestion it may be better to tell the user that "Your pop account is invalid ... "[/QUOTE]How does Zimbra know that the account is invalid? The user has entered the details and we can only assume that he knows what the accounts is, if it's wrong and we can't connect then the 'can't connect' error message is the right one. I don't see any way around that.
Regards

Bill

Rspamd: A high performance spamassassin replacement

If you'd like to see this implemented in a future version of ZCS then please vote on Bugzilla entries 97706 & 108168

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