POP3 Mailbox Syncronisation Error

If Zimbra Desktop had a sync failure, it may have told you to post your error in this section.
tah1174
Posts: 2
Joined: Fri Sep 12, 2014 11:43 pm

POP3 Mailbox Syncronisation Error

Postby tah1174 » Wed Aug 20, 2008 7:49 pm

Hi There,
Can anyone help me with this error?
I have three POP3 mailboxes set up, only one is giving me grief by just giving the status as Error! When I try to sync it does not pull all emails across, although it got the first 5 ok. It does not pop up with any errors, just changes the status to Error. The mailbox.log (I have cut only the bits relevant to the mailbox with the error says:
2008-08-21 00:05:17,109 INFO [sync-timer-support@edgeaustralia.com.au] [] datasource - Importing data.

2008-08-21 00:05:17,656 WARN [sync-timer-support@edgeaustralia.com.au] [] Pop3Connection - Start TLS failed

com.zimbra.cs.mailclient.CommandFailedException: STLS failed: Unknown command, try again.

at com.zimbra.cs.mailclient.pop3.Pop3Connection.sendCommandCheckStatus(Pop3Connection.java:329)

at com.zimbra.cs.mailclient.pop3.Pop3Connection.sendStartTls(Pop3Connection.java:135)

at com.zimbra.cs.mailclient.MailConnection.startTls(MailConnection.java:277)

at com.zimbra.cs.mailclient.MailConnection.connect(MailConnection.java:90)

at com.zimbra.cs.datasource.Pop3Sync.connect(Pop3Sync.java:137)

at com.zimbra.cs.datasource.Pop3Sync.importData(Pop3Sync.java:116)

at com.zimbra.cs.datasource.DataSourceManager.importData(DataSourceManager.java:154)

at com.zimbra.cs.mailbox.LocalMailbox.importData(LocalMailbox.java:322)

at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDataSources(LocalMailbox.java:303)

at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailbox.java:360)

at com.zimbra.cs.mailbox.LocalMailbox.syncOnTimer(LocalMailbox.java:283)

at com.zimbra.cs.mailbox.DesktopMailbox$1.run(DesktopMailbox.java:117)

at java.util.TimerThread.mainLoop(Unknown Source)

at java.util.TimerThread.run(Unknown Source)

2008-08-21 00:05:18,625 INFO [sync-timer-support@edgeaustralia.com.au] [] datasource - Found 55 new message(s) on remote server

2008-08-21 00:05:18,625 DEBUG [sync-timer-support@edgeaustralia.com.au] [] datasource - Fetching message with uid 45fa957800000add

2008-08-21 00:05:19,500 ERROR [sync-timer-support@edgeaustralia.com.au] [] offline - sync failure: Support - Edge

com.zimbra.common.service.ServiceException: system failure: Synchronization of POP3 folder failed

ExceptionId:sync-timer-support@edgeaustralia.com.au:1219241119500:00f99524934b9515

Code:service.FAILURE

at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:253)

at com.zimbra.cs.datasource.Pop3Sync.importData(Pop3Sync.java:127)

at com.zimbra.cs.datasource.DataSourceManager.importData(DataSourceManager.java:154)

at com.zimbra.cs.mailbox.LocalMailbox.importData(LocalMailbox.java:322)

at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDataSources(LocalMailbox.java:303)

at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailbox.java:360)

at com.zimbra.cs.mailbox.LocalMailbox.syncOnTimer(LocalMailbox.java:283)

at com.zimbra.cs.mailbox.DesktopMailbox$1.run(DesktopMailbox.java:117)

at java.util.TimerThread.mainLoop(Unknown Source)

at java.util.TimerThread.run(Unknown Source)

Caused by: com.zimbra.cs.mailclient.ParseException: Invalid end of line character

at com.zimbra.cs.mailclient.pop3.ContentInputStream.fillBuffer(ContentInputStream.java:84)

at com.zimbra.cs.mailclient.pop3.ContentInputStream.read(ContentInputStream.java:42)

at java.io.InputStream.read(Unknown Source)

at java.io.InputStream.read(Unknown Source)

at com.zimbra.cs.datasource.Pop3Sync.newTempFile(Pop3Sync.java:238)

at com.zimbra.cs.datasource.Pop3Sync.addMessage(Pop3Sync.java:200)

at com.zimbra.cs.datasource.Pop3Sync.fetchAndAddMessage(Pop3Sync.java:189)

at com.zimbra.cs.datasource.Pop3Sync.fetchAndRetainMessages(Pop3Sync.java:179)

at com.zimbra.cs.datasource.Pop3Sync.importData(Pop3Sync.java:119)

... 8 more
Best Regards,

Tom Harris


flagplan
Posts: 8
Joined: Fri Sep 12, 2014 11:34 pm

POP3 Mailbox Syncronisation Error

Postby flagplan » Thu Aug 28, 2008 12:30 pm

My main email account stopped syncing. Can get through webmail but not ZIMBRA.
2008-08-28 11:53:31,617 WARN [sync-timer-michael_k@flagplan.com] [] offline - sync remote auth failure: Michael @ Flagplan

2008-08-28 11:53:59,355 INFO [btpool0-27] [name=michael_k@flagplan.com;aname=local@host.local;mid=5;ip=127.0.0.1;ua=ZimbraWebClient - [unknown] (Win)/dev build;] datasource - Importing data.

2008-08-28 11:54:14,052 WARN [btpool0-27] [name=michael_k@flagplan.com;aname=local@host.local;mid=5;ip=127.0.0.1;ua=ZimbraWebClient - [unknown] (Win)/dev build;] offline - sync remote auth failure: Michael @ Flagplan
jjzhuang
Elite member
Elite member
Posts: 1687
Joined: Fri Sep 12, 2014 10:24 pm

POP3 Mailbox Syncronisation Error

Postby jjzhuang » Thu Aug 28, 2008 3:02 pm

could you enable debug trace on this account? the debug trace will go into /log/zdesktop.out. then please do a sync, let it fail, send us the trace. thanks!
flagplan
Posts: 8
Joined: Fri Sep 12, 2014 11:34 pm

POP3 Mailbox Syncronisation Error

Postby flagplan » Thu Aug 28, 2008 3:08 pm

Is this what you are looking for?

0 INFO [main] log - Logging to org.slf4j.impl.Log4jLoggerAdapter(org.mortbay.log) via org.mortbay.log.Slf4jLog

1605 INFO [main] log - jetty-6.1.5

37489 INFO [main] log - No Transaction manager found - if your webapp requires one, please configure one.
flagplan
Posts: 8
Joined: Fri Sep 12, 2014 11:34 pm

POP3 Mailbox Syncronisation Error

Postby flagplan » Thu Aug 28, 2008 3:21 pm

Another part of the error log
2008-08-28 09:16:07,035 WARN [btpool0-17] [name=michael_k@flagplan.com;aname=local@host.local;mid=5;ip=127.0.0.1;ua=ZimbraWebClient - [unknown] (Win)/dev build;] extensions - exception while traversing multipart; skipping

javax.mail.MessagingException: No inputstream from datasource;

nested exception is:

java.io.IOException: failed to get raw input stream for mime part

at javax.mail.internet.MimeMultipart.parsebm(MimeMultipart.java:718)

at javax.mail.internet.MimeMultipart.parse(MimeMultipart.java:452)

at javax.mail.internet.MimeMultipart.getCount(MimeMultipart.java:229)

at com.zimbra.cs.mime.TnefConverter.visitMultipart(TnefConverter.java:118)

at com.zimbra.cs.mime.MimeVisitor.accept(MimeVisitor.java:200)

at com.zimbra.cs.mime.ParsedMessage.runMimeConverters(ParsedMessage.java:327)

at com.zimbra.cs.mime.ParsedMessage.(ParsedMessage.java:139)

at com.zimbra.cs.datasource.Pop3Import.fetchMessages(Pop3Import.java:234)

at com.zimbra.cs.datasource.Pop3Import.importData(Pop3Import.java:126)

at com.zimbra.cs.datasource.DataSourceManager.importData(DataSourceManager.java:152)

at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDataSources(LocalMailbox.java:255)

at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailbox.java:293)

at com.zimbra.cs.service.offline.OfflineSync.handle(OfflineSync.java:46)

at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:391)

at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:250)

at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:156)

at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:266)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)

at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:186)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)

at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)

at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:362)

at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)

at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)

at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:716)

at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:406)

at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:211)

at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)

at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)

at org.mortbay.jetty.handler.RewriteHandler.handle(RewriteHandler.java:176)

at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)

at org.mortbay.jetty.Server.handle(Server.java:313)

at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:506)

at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:844)

at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:644)

at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:211)

at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:381)

at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:396)

at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:442)

Caused by: java.io.IOException: failed to get raw input stream for mime part

at com.zimbra.cs.mime.Mime$FixedMultipartDataSource.getInputStream(Mime.java:327)

at javax.mail.internet.MimeMultipart.parsebm(MimeMultipart.java:712)

... 38 more

Caused by: javax.mail.MessagingException: error fetching POP3 content;

nested exception is:

java.io.IOException: Unexpected response: X-netINS-MPP: scanned

at com.sun.mail.pop3.POP3Message.getContentStream(POP3Message.java:199)

at javax.mail.internet.MimeMessage.getRawInputStream(MimeMessage.java:1318)

at com.zimbra.cs.mime.Mime.getRawInputStream(Mime.java:306)

at com.zimbra.cs.mime.Mime$FixedMultipartDataSource.getInputStream(Mime.java:325)

... 39 more

Caused by: java.io.IOException: Unexpected response: X-netINS-MPP: scanned

at com.sun.mail.pop3.Protocol.simpleCommand(Protocol.java:373)

at com.sun.mail.pop3.Protocol.multilineCommand(Protocol.java:389)

at com.sun.mail.pop3.Protocol.retr(Protocol.java:275)

at com.sun.mail.pop3.POP3Message.getContentStream(POP3Message.java:133)

... 42 more
jjzhuang
Elite member
Elite member
Posts: 1687
Joined: Fri Sep 12, 2014 10:24 pm

POP3 Mailbox Syncronisation Error

Postby jjzhuang » Thu Aug 28, 2008 3:30 pm

[quote user="flagplan"]Is this what you are looking for?

0 INFO [main] log - Logging to org.slf4j.impl.Log4jLoggerAdapter(org.mortbay.log) via org.mortbay.log.Slf4jLog

1605 INFO [main] log - jetty-6.1.5

37489 INFO [main] log - No Transaction manager found - if your webapp requires one, please configure one.[/QUOTE]
You need to first enable debug trace from the account setup page. then trace will go into this first when you do sync next time.
flagplan
Posts: 8
Joined: Fri Sep 12, 2014 11:34 pm

POP3 Mailbox Syncronisation Error

Postby flagplan » Thu Aug 28, 2008 5:03 pm

Sorry...I don't see how to enable the debug trace in the account setup page
jjzhuang
Elite member
Elite member
Posts: 1687
Joined: Fri Sep 12, 2014 10:24 pm

POP3 Mailbox Syncronisation Error

Postby jjzhuang » Thu Aug 28, 2008 5:05 pm

in the UI click on "Account Setup" link right next to "Help" on the upper right corner. Then select the account you want to change setting for. Check the box that says "Enable debug trace".
flagplan
Posts: 8
Joined: Fri Sep 12, 2014 11:34 pm

POP3 Mailbox Syncronisation Error

Postby flagplan » Thu Aug 28, 2008 5:18 pm

On the Zimbra Account Setup Page, there is no UI or Help in the upper right corner There is Click Setup to come back later Setup another account and Go to Zimbra Desktop. When I go to Change POP Account settings, there is no UI or Help. Same in Preferences
tah1174
Posts: 2
Joined: Fri Sep 12, 2014 11:43 pm

POP3 Mailbox Syncronisation Error

Postby tah1174 » Thu Aug 28, 2008 6:36 pm

This problem has gone away now. All that happened was I took the computer to a different site, brought it back and it now works fine and syncs on all three accounts!!?!

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