Hi There,
Can anyone help me with this error?
I have three POP3 mailboxes set up, only one is giving me grief by just giving the status as Error! When I try to sync it does not pull all emails across, although it got the first 5 ok. It does not pop up with any errors, just changes the status to Error. The mailbox.log (I have cut only the bits relevant to the mailbox with the error says:
2008-08-21 00:05:17,109 INFO [sync-timer-support@edgeaustralia.com.au] [] datasource - Importing data.
2008-08-21 00:05:17,656 WARN [sync-timer-support@edgeaustralia.com.au] [] Pop3Connection - Start TLS failed
com.zimbra.cs.mailclient.CommandFailedException: STLS failed: Unknown command, try again.
at com.zimbra.cs.mailclient.pop3.Pop3Connection.sendCommandCheckStatus(Pop3Connection.java:329)
at com.zimbra.cs.mailclient.pop3.Pop3Connection.sendStartTls(Pop3Connection.java:135)
at com.zimbra.cs.mailclient.MailConnection.startTls(MailConnection.java:277)
at com.zimbra.cs.mailclient.MailConnection.connect(MailConnection.java:90)
at com.zimbra.cs.datasource.Pop3Sync.connect(Pop3Sync.java:137)
at com.zimbra.cs.datasource.Pop3Sync.importData(Pop3Sync.java:116)
at com.zimbra.cs.datasource.DataSourceManager.importData(DataSourceManager.java:154)
at com.zimbra.cs.mailbox.LocalMailbox.importData(LocalMailbox.java:322)
at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDataSources(LocalMailbox.java:303)
at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailbox.java:360)
at com.zimbra.cs.mailbox.LocalMailbox.syncOnTimer(LocalMailbox.java:283)
at com.zimbra.cs.mailbox.DesktopMailbox$1.run(DesktopMailbox.java:117)
at java.util.TimerThread.mainLoop(Unknown Source)
at java.util.TimerThread.run(Unknown Source)
2008-08-21 00:05:18,625 INFO [sync-timer-support@edgeaustralia.com.au] [] datasource - Found 55 new message(s) on remote server
2008-08-21 00:05:18,625 DEBUG [sync-timer-support@edgeaustralia.com.au] [] datasource - Fetching message with uid 45fa957800000add
2008-08-21 00:05:19,500 ERROR [sync-timer-support@edgeaustralia.com.au] [] offline - sync failure: Support - Edge
com.zimbra.common.service.ServiceException: system failure: Synchronization of POP3 folder failed
ExceptionId:sync-timer-support@edgeaustralia.com.au:1219241119500:00f99524934b9515
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:253)
at com.zimbra.cs.datasource.Pop3Sync.importData(Pop3Sync.java:127)
at com.zimbra.cs.datasource.DataSourceManager.importData(DataSourceManager.java:154)
at com.zimbra.cs.mailbox.LocalMailbox.importData(LocalMailbox.java:322)
at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDataSources(LocalMailbox.java:303)
at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailbox.java:360)
at com.zimbra.cs.mailbox.LocalMailbox.syncOnTimer(LocalMailbox.java:283)
at com.zimbra.cs.mailbox.DesktopMailbox$1.run(DesktopMailbox.java:117)
at java.util.TimerThread.mainLoop(Unknown Source)
at java.util.TimerThread.run(Unknown Source)
Caused by: com.zimbra.cs.mailclient.ParseException: Invalid end of line character
at com.zimbra.cs.mailclient.pop3.ContentInputStream.fillBuffer(ContentInputStream.java:84)
at com.zimbra.cs.mailclient.pop3.ContentInputStream.read(ContentInputStream.java:42)
at java.io.InputStream.read(Unknown Source)
at java.io.InputStream.read(Unknown Source)
at com.zimbra.cs.datasource.Pop3Sync.newTempFile(Pop3Sync.java:238)
at com.zimbra.cs.datasource.Pop3Sync.addMessage(Pop3Sync.java:200)
at com.zimbra.cs.datasource.Pop3Sync.fetchAndAddMessage(Pop3Sync.java:189)
at com.zimbra.cs.datasource.Pop3Sync.fetchAndRetainMessages(Pop3Sync.java:179)
at com.zimbra.cs.datasource.Pop3Sync.importData(Pop3Sync.java:119)
... 8 more
Best Regards,
Tom Harris
POP3 Mailbox Syncronisation Error
POP3 Mailbox Syncronisation Error
My main email account stopped syncing. Can get through webmail but not ZIMBRA.
2008-08-28 11:53:31,617 WARN [sync-timer-michael_k@flagplan.com] [] offline - sync remote auth failure: Michael @ Flagplan
2008-08-28 11:53:59,355 INFO [btpool0-27] [name=michael_k@flagplan.com;aname=local@host.local;mid=5;ip=127.0.0.1;ua=ZimbraWebClient - [unknown] (Win)/dev build;] datasource - Importing data.
2008-08-28 11:54:14,052 WARN [btpool0-27] [name=michael_k@flagplan.com;aname=local@host.local;mid=5;ip=127.0.0.1;ua=ZimbraWebClient - [unknown] (Win)/dev build;] offline - sync remote auth failure: Michael @ Flagplan
2008-08-28 11:53:31,617 WARN [sync-timer-michael_k@flagplan.com] [] offline - sync remote auth failure: Michael @ Flagplan
2008-08-28 11:53:59,355 INFO [btpool0-27] [name=michael_k@flagplan.com;aname=local@host.local;mid=5;ip=127.0.0.1;ua=ZimbraWebClient - [unknown] (Win)/dev build;] datasource - Importing data.
2008-08-28 11:54:14,052 WARN [btpool0-27] [name=michael_k@flagplan.com;aname=local@host.local;mid=5;ip=127.0.0.1;ua=ZimbraWebClient - [unknown] (Win)/dev build;] offline - sync remote auth failure: Michael @ Flagplan
POP3 Mailbox Syncronisation Error
could you enable debug trace on this account? the debug trace will go into /log/zdesktop.out. then please do a sync, let it fail, send us the trace. thanks!
POP3 Mailbox Syncronisation Error
Is this what you are looking for?
0 INFO [main] log - Logging to org.slf4j.impl.Log4jLoggerAdapter(org.mortbay.log) via org.mortbay.log.Slf4jLog
1605 INFO [main] log - jetty-6.1.5
37489 INFO [main] log - No Transaction manager found - if your webapp requires one, please configure one.
0 INFO [main] log - Logging to org.slf4j.impl.Log4jLoggerAdapter(org.mortbay.log) via org.mortbay.log.Slf4jLog
1605 INFO [main] log - jetty-6.1.5
37489 INFO [main] log - No Transaction manager found - if your webapp requires one, please configure one.
POP3 Mailbox Syncronisation Error
Another part of the error log
2008-08-28 09:16:07,035 WARN [btpool0-17] [name=michael_k@flagplan.com;aname=local@host.local;mid=5;ip=127.0.0.1;ua=ZimbraWebClient - [unknown] (Win)/dev build;] extensions - exception while traversing multipart; skipping
javax.mail.MessagingException: No inputstream from datasource;
nested exception is:
java.io.IOException: failed to get raw input stream for mime part
at javax.mail.internet.MimeMultipart.parsebm(MimeMultipart.java:718)
at javax.mail.internet.MimeMultipart.parse(MimeMultipart.java:452)
at javax.mail.internet.MimeMultipart.getCount(MimeMultipart.java:229)
at com.zimbra.cs.mime.TnefConverter.visitMultipart(TnefConverter.java:118)
at com.zimbra.cs.mime.MimeVisitor.accept(MimeVisitor.java:200)
at com.zimbra.cs.mime.ParsedMessage.runMimeConverters(ParsedMessage.java:327)
at com.zimbra.cs.mime.ParsedMessage.(ParsedMessage.java:139)
at com.zimbra.cs.datasource.Pop3Import.fetchMessages(Pop3Import.java:234)
at com.zimbra.cs.datasource.Pop3Import.importData(Pop3Import.java:126)
at com.zimbra.cs.datasource.DataSourceManager.importData(DataSourceManager.java:152)
at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDataSources(LocalMailbox.java:255)
at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailbox.java:293)
at com.zimbra.cs.service.offline.OfflineSync.handle(OfflineSync.java:46)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:391)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:250)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:156)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:266)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:186)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)
at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:362)
at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)
at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:716)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:406)
at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:211)
at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
at org.mortbay.jetty.handler.RewriteHandler.handle(RewriteHandler.java:176)
at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
at org.mortbay.jetty.Server.handle(Server.java:313)
at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:506)
at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:844)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:644)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:211)
at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:381)
at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:396)
at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:442)
Caused by: java.io.IOException: failed to get raw input stream for mime part
at com.zimbra.cs.mime.Mime$FixedMultipartDataSource.getInputStream(Mime.java:327)
at javax.mail.internet.MimeMultipart.parsebm(MimeMultipart.java:712)
... 38 more
Caused by: javax.mail.MessagingException: error fetching POP3 content;
nested exception is:
java.io.IOException: Unexpected response: X-netINS-MPP: scanned
at com.sun.mail.pop3.POP3Message.getContentStream(POP3Message.java:199)
at javax.mail.internet.MimeMessage.getRawInputStream(MimeMessage.java:1318)
at com.zimbra.cs.mime.Mime.getRawInputStream(Mime.java:306)
at com.zimbra.cs.mime.Mime$FixedMultipartDataSource.getInputStream(Mime.java:325)
... 39 more
Caused by: java.io.IOException: Unexpected response: X-netINS-MPP: scanned
at com.sun.mail.pop3.Protocol.simpleCommand(Protocol.java:373)
at com.sun.mail.pop3.Protocol.multilineCommand(Protocol.java:389)
at com.sun.mail.pop3.Protocol.retr(Protocol.java:275)
at com.sun.mail.pop3.POP3Message.getContentStream(POP3Message.java:133)
... 42 more
2008-08-28 09:16:07,035 WARN [btpool0-17] [name=michael_k@flagplan.com;aname=local@host.local;mid=5;ip=127.0.0.1;ua=ZimbraWebClient - [unknown] (Win)/dev build;] extensions - exception while traversing multipart; skipping
javax.mail.MessagingException: No inputstream from datasource;
nested exception is:
java.io.IOException: failed to get raw input stream for mime part
at javax.mail.internet.MimeMultipart.parsebm(MimeMultipart.java:718)
at javax.mail.internet.MimeMultipart.parse(MimeMultipart.java:452)
at javax.mail.internet.MimeMultipart.getCount(MimeMultipart.java:229)
at com.zimbra.cs.mime.TnefConverter.visitMultipart(TnefConverter.java:118)
at com.zimbra.cs.mime.MimeVisitor.accept(MimeVisitor.java:200)
at com.zimbra.cs.mime.ParsedMessage.runMimeConverters(ParsedMessage.java:327)
at com.zimbra.cs.mime.ParsedMessage.(ParsedMessage.java:139)
at com.zimbra.cs.datasource.Pop3Import.fetchMessages(Pop3Import.java:234)
at com.zimbra.cs.datasource.Pop3Import.importData(Pop3Import.java:126)
at com.zimbra.cs.datasource.DataSourceManager.importData(DataSourceManager.java:152)
at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDataSources(LocalMailbox.java:255)
at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailbox.java:293)
at com.zimbra.cs.service.offline.OfflineSync.handle(OfflineSync.java:46)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:391)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:250)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:156)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:266)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:186)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)
at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:362)
at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)
at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:716)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:406)
at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:211)
at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
at org.mortbay.jetty.handler.RewriteHandler.handle(RewriteHandler.java:176)
at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
at org.mortbay.jetty.Server.handle(Server.java:313)
at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:506)
at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:844)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:644)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:211)
at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:381)
at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:396)
at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:442)
Caused by: java.io.IOException: failed to get raw input stream for mime part
at com.zimbra.cs.mime.Mime$FixedMultipartDataSource.getInputStream(Mime.java:327)
at javax.mail.internet.MimeMultipart.parsebm(MimeMultipart.java:712)
... 38 more
Caused by: javax.mail.MessagingException: error fetching POP3 content;
nested exception is:
java.io.IOException: Unexpected response: X-netINS-MPP: scanned
at com.sun.mail.pop3.POP3Message.getContentStream(POP3Message.java:199)
at javax.mail.internet.MimeMessage.getRawInputStream(MimeMessage.java:1318)
at com.zimbra.cs.mime.Mime.getRawInputStream(Mime.java:306)
at com.zimbra.cs.mime.Mime$FixedMultipartDataSource.getInputStream(Mime.java:325)
... 39 more
Caused by: java.io.IOException: Unexpected response: X-netINS-MPP: scanned
at com.sun.mail.pop3.Protocol.simpleCommand(Protocol.java:373)
at com.sun.mail.pop3.Protocol.multilineCommand(Protocol.java:389)
at com.sun.mail.pop3.Protocol.retr(Protocol.java:275)
at com.sun.mail.pop3.POP3Message.getContentStream(POP3Message.java:133)
... 42 more
POP3 Mailbox Syncronisation Error
[quote user="flagplan"]Is this what you are looking for?
0 INFO [main] log - Logging to org.slf4j.impl.Log4jLoggerAdapter(org.mortbay.log) via org.mortbay.log.Slf4jLog
1605 INFO [main] log - jetty-6.1.5
37489 INFO [main] log - No Transaction manager found - if your webapp requires one, please configure one.[/QUOTE]
You need to first enable debug trace from the account setup page. then trace will go into this first when you do sync next time.
0 INFO [main] log - Logging to org.slf4j.impl.Log4jLoggerAdapter(org.mortbay.log) via org.mortbay.log.Slf4jLog
1605 INFO [main] log - jetty-6.1.5
37489 INFO [main] log - No Transaction manager found - if your webapp requires one, please configure one.[/QUOTE]
You need to first enable debug trace from the account setup page. then trace will go into this first when you do sync next time.
POP3 Mailbox Syncronisation Error
Sorry...I don't see how to enable the debug trace in the account setup page
POP3 Mailbox Syncronisation Error
in the UI click on "Account Setup" link right next to "Help" on the upper right corner. Then select the account you want to change setting for. Check the box that says "Enable debug trace".
POP3 Mailbox Syncronisation Error
On the Zimbra Account Setup Page, there is no UI or Help in the upper right corner There is Click Setup to come back later Setup another account and Go to Zimbra Desktop. When I go to Change POP Account settings, there is no UI or Help. Same in Preferences
POP3 Mailbox Syncronisation Error
This problem has gone away now. All that happened was I took the computer to a different site, brought it back and it now works fine and syncs on all three accounts!!?!