Need constant re-installation on OS X

HLCTech · Post by **HLCTech** » Tue Mar 03, 2009 9:26 am

I don't know if anyone has run across this one. I'm running ZD 1.0 on Mac OS X 10.5.6. I use ZD as my primary mail program, and generally it works fine. However, I have to uninstall and reinstall it at least once or twice a week.
It seems that if I run Software Update (especially one that requires me to restart my computer), the next time I run Zimbra Desktop I get the "Couldn't access Yahoo! Zimbra Desktop server" message. The only way to fix it is to uninstall and reinstall Zimbra Desktop. Then it runs fine again--until I have to restart.
I can't tell if just a simple restart triggers the problem (it's inconsistent), but a software update ALWAYS does it.
Luckily I'm an admin user on my machine, so the reinstall is somewhat less painful; it's more involved for a non-admin user (see my post in the Installations thread).

jmhe · Post by **jmhe** » Tue Mar 03, 2009 11:47 pm

If it fails again, can you attach the following files ?
log/zdesktop.out

log/zdesktop.log

.install4j/installation.log

HLCTech · Post by **HLCTech** » Wed Mar 04, 2009 10:54 am

I attached the files you requested (edited for privacy--changed user and domain names only). Had to zip the installation.log to get it to upload, etc.
When trying to start up Zimbra Desktop after restart, got this in console log:
====================================

3/4/09 9:49:04 AM [0x0-0x21021].com.zimbra.zdesktop *** UpdateService: canUpdate? testing /Applications/Yahoo! Zimbra Desktop.app/Contents/Resources/update.test

3/4/09 9:49:04 AM [0x0-0x21021].com.zimbra.zdesktop *** UpdateService: canUpdate? testing /Applications/Yahoo! Zimbra Desktop.app/Contents/Resources/updates/0/update.test

3/4/09 9:49:04 AM [0x0-0x21021].com.zimbra.zdesktop *** UpdateService: can update

3/4/09 9:49:04 AM [0x0-0x21021].com.zimbra.zdesktop *** General: Reading Status File: /Applications/Yahoo! Zimbra Desktop.app/Contents/Resources/updates/0/update.status

3/4/09 9:49:04 AM [0x0-0x21021].com.zimbra.zdesktop *** UpdateService: _postUpdateProcessing: No Status, No Update

3/4/09 9:49:04 AM [0x0-0x21021].com.zimbra.zdesktop *** UpdateManager: _loadXMLFileIntoArray: XML File does not exist

3/4/09 9:49:07 AM [0x0-0x21021].com.zimbra.zdesktop Testing continuous integration1** YAHOO ** loading from pref xml file

3/4/09 9:49:07 AM [0x0-0x21021].com.zimbra.zdesktop ** YAHOO ** Pref file empty not found

3/4/09 9:49:07 AM [0x0-0x21021].com.zimbra.zdesktop ** YAHOO ** Getting config from url:http://us.data.toolbar.yahoo.com/inquis ... &.bver=FF_)&.osver=Intel_Mac_OS_X_10.5

3/4/09 9:49:07 AM [0x0-0x21021].com.zimbra.zdesktop TypeError: editSearch is null

3/4/09 9:49:07 AM [0x0-0x21021].com.zimbra.zdesktop ** YAHOO ** [object Object]

3/4/09 9:49:07 AM [0x0-0x21021].com.zimbra.zdesktop TypeError: editSearch is null

3/4/09 9:49:07 AM [0x0-0x21021].com.zimbra.zdesktop launchctl start error: No such process

====================================
Earlier, when the system was starting up after a reboot, this message appeared:
====================================

3/4/09 9:47:59 AM com.apple.launchctl.Aqua[277] launchctl: Dubious permissions on file (skipping): /Users/myusername/Library/LaunchAgents

====================================
There are two files at ~/Library/LaunchAgents; one of them is com.zimbra.zdesktop.plist and looks like this:
====================================

http://www.apple.com/DTDs/PropertyList-1.0.dtd">

Label

com.zimbra.zdesktop

ProgramArguments

/Users/myusername/zimbra/zdesktop/zdesktop

start

RunAtLoad

WorkingDirectory

/Users/myusername/zimbra/zdesktop/log

StandardOutPath

/Users/myusername/zimbra/zdesktop/log/zdesktop.out

StandardErrorPath

/Users/myusername/zimbra/zdesktop/log/zdesktop.out

====================================
Both files there have my user name and group and the following permissions: -rw-r--r--
Could there be some kind of permissions issue that's keeping the background process from starting, thus causing the connection to fail initially? I wonder if Software Update is messing with this stuff...
installation.log.zip
zdesktop.log
zdesktop.out.txt

HLCTech · Post by **HLCTech** » Wed Mar 04, 2009 11:02 am

On startup after Software Update, this from the console log:
================================

3/4/09 9:47:59 AM com.apple.launchctl.Aqua[277] launchctl: Dubious permissions on file (skipping): /Users/myusername/Library/LaunchAgents

================================
And later, when trying to start up Zimbra Desktop:
================================

3/4/09 9:49:04 AM [0x0-0x21021].com.zimbra.zdesktop *** UpdateService: canUpdate? testing /Applications/Yahoo! Zimbra Desktop.app/Contents/Resources/update.test

3/4/09 9:49:04 AM [0x0-0x21021].com.zimbra.zdesktop *** UpdateService: canUpdate? testing /Applications/Yahoo! Zimbra Desktop.app/Contents/Resources/updates/0/update.test

3/4/09 9:49:04 AM [0x0-0x21021].com.zimbra.zdesktop *** UpdateService: can update

3/4/09 9:49:04 AM [0x0-0x21021].com.zimbra.zdesktop *** General: Reading Status File: /Applications/Yahoo! Zimbra Desktop.app/Contents/Resources/updates/0/update.status

3/4/09 9:49:04 AM [0x0-0x21021].com.zimbra.zdesktop *** UpdateService: _postUpdateProcessing: No Status, No Update

3/4/09 9:49:04 AM [0x0-0x21021].com.zimbra.zdesktop *** UpdateManager: _loadXMLFileIntoArray: XML File does not exist

3/4/09 9:49:07 AM [0x0-0x21021].com.zimbra.zdesktop Testing continuous integration1** YAHOO ** loading from pref xml file

3/4/09 9:49:07 AM [0x0-0x21021].com.zimbra.zdesktop ** YAHOO ** Pref file empty not found

3/4/09 9:49:07 AM [0x0-0x21021].com.zimbra.zdesktop ** YAHOO ** Getting config from url:http://us.data.toolbar.yahoo.com/inquis ... &.bver=FF_)&.osver=Intel_Mac_OS_X_10.5

3/4/09 9:49:07 AM [0x0-0x21021].com.zimbra.zdesktop TypeError: editSearch is null

3/4/09 9:49:07 AM [0x0-0x21021].com.zimbra.zdesktop ** YAHOO ** [object Object]

3/4/09 9:49:07 AM [0x0-0x21021].com.zimbra.zdesktop TypeError: editSearch is null

3/4/09 9:49:07 AM [0x0-0x21021].com.zimbra.zdesktop launchctl start error: No such process

================================
I'm wondering if there is some kind of permissions issue with the ~/Library/LaunchAgents/com.zimbra.zdesktop.plist file. If it's not getting loaded at startup, the background process wouldn't start and thus couldn't connect to the server. That file (along with another in the same folder) is owned by me and has permissions -rw-r--r-- (chmod 644).
Any ideas?

HLCTech · Post by **HLCTech** » Wed Mar 04, 2009 12:40 pm

Sorry for the duplicated info in the posts...I didn't think the first one got posted.

jmhe · Post by **jmhe** » Wed Mar 04, 2009 6:00 pm

Looks like there is some permission issue for your LaunchAgents directory. That prevents zd backend server from auto-start after restarting your mac.
Can you run these from Terminal and paste the output here?

cd /Users//Library

ls -ld LaunchAgents/

ls -l LaunchAgents/

HLCTech · Post by **HLCTech** » Thu Mar 05, 2009 9:13 am

> cd /Users/myusername/Library
> ls -ld LaunchAgents

drwxrwxrwx 4 myusername staff 136 Mar 4 08:25 LaunchAgents
> ls -l LaunchAgents

-rw-r--r-- 1 myusername staff 815 Dec 17 08:21 com.apple.SafariBookmarksSyncer.plist

-rw-r--r-- 1 myusername staff 811 Mar 4 08:25 com.zimbra.zdesktop.plist
The SafariBookmarksSyncer is something used by Apple's MobileMe service to sync bookmarks between multiple computers, but I'm not using that feature, so I wouldn't know if it had started up or not.
I wonder if the LaunchAgents directory permissions need to be more restrictive in order to run the enclosed files as launch items? I think system LaunchAgents have to be owned by root, etc.

jmhe · Post by **jmhe** » Thu Mar 05, 2009 10:14 am

can you make it
drwxr-xr-x 4 myusername staff 136 Mar 4 08:25 LaunchAgents
, then restart your mac?
[quote user="HLCTech"]> cd /Users/myusername/Library
> ls -ld LaunchAgents

drwxrwxrwx 4 myusername staff 136 Mar 4 08:25 LaunchAgents
> ls -l LaunchAgents

-rw-r--r-- 1 myusername staff 815 Dec 17 08:21 com.apple.SafariBookmarksSyncer.plist

-rw-r--r-- 1 myusername staff 811 Mar 4 08:25 com.zimbra.zdesktop.plist
The SafariBookmarksSyncer is something used by Apple's MobileMe service to sync bookmarks between multiple computers, but I'm not using that feature, so I wouldn't know if it had started up or not.
I wonder if the LaunchAgents directory permissions need to be more restrictive in order to run the enclosed files as launch items? I think system LaunchAgents have to be owned by root, etc.[/QUOTE]

HLCTech · Post by **HLCTech** » Thu Mar 05, 2009 12:43 pm

Thank you VERY, VERY much! I changed the permissions on that folder (using "chmod 0755 /Users/myusername/Library/LaunchAgents") and it fixed the problem. It also fixed another big problem for me--I couldn't get non-admin users to run Zimbra Desktop, and after applying that change, it worked for them, too. So you solved both of my biggest problems this week with a single suggestion.
Thanks again!

jmhe · Post by **jmhe** » Thu Mar 05, 2009 4:02 pm

You are welcome. Thanks for your feedback. We too learned something here that will help us to improve mac installer.