Unable to add an attachment using 7.2.5

spsimmons64 · Post by **spsimmons64** » Tue Jan 06, 2015 2:17 pm

Greetings:

One of my users updated to v7.2.5 before I had an opportunity to test it. This user is now unable to attach files to her emails. She is able to use the Web UI version without issue. When she attempts to attach a file the following dialog is displayed:

All global settings appear to be correct. Any help would GREATLY be appreciated.

jorgedlcruz · Post by **jorgedlcruz** » Wed Jan 07, 2015 12:34 pm

Hi spsimmons64,

Which Operating System do your user has?

Best regards

spsimmons64 · Post by **spsimmons64** » Wed Jan 07, 2015 12:36 pm

Windows 7

jorgedlcruz · Post by **jorgedlcruz** » Wed Jan 07, 2015 2:16 pm

Please look into zdesktop/conf/attrs in the file zimbra-attrs.xml you can define the size of the attachment. With Zimbra Desktop closed.

Put for example 99999999 in all of the next values:

zimbraMtaMaxMessageSize 99999999

zimbraFileUploadMaxSize 99999999

zimbraMailContentMaxSize 99999999

Open zimbra Desktop again, and try it.

Let us know.

Best regards

heikobe · Post by **heikobe** » Mon Feb 02, 2015 7:40 am

Hi,

we have exactly the same issue.

Changing the settings didn't change anything.

We also tried to attach a file usin drag and drop, but this ends up in an error message, when trying to send the message.

Ein unbekannter Fehler (mail.UPLOAD_TOO_LARGE) ist aufgetreten.

method: [unknown]

msg: upload too large: file 'zimbra-attrs.xml': upload too large

code: mail.UPLOAD_TOO_LARGE

detail: soap:Sender

--

Downgrading to version 7.2.2 fixes this issue, but of course that's not the solution.

Regards

Heiko

spsimmons64 · Post by **spsimmons64** » Mon Feb 02, 2015 9:04 am

I was able to fix the problem by uninstalling the older version, removing files, folders and registry entries. Clean install of 7.2.5 and it worked fine.

Shawn

heikobe · Post by **heikobe** » Mon Feb 02, 2015 9:11 am

Thank you for your answer.

Unfortunately this is a complete new installation, even the windows 7 was installed recently.

jorgedlcruz · Post by **jorgedlcruz** » Mon Feb 02, 2015 12:31 pm

I'm trying to reproduce myself and I will let you know.

heikobe · Post by **heikobe** » Wed Feb 04, 2015 5:21 am

I have additional information:

In the meantime I tried it on 4 different Windows 7 (Home and Ultimate) clients and on a Linux client.

In all installations the behaviour was exactly the same. In none of the installations I was able to attach files to emails.

Furthermore I tried it against another zimbra-server with the same result.

Thanks for your investigation.

Heiko