Are these Error Reports read by anyone at Zimbra?
Posted: Wed Jan 21, 2015 10:41 am
Jorge & Tonster,
Thanks to you both for your thoughtful responses. I have an additional suggestion: you might want to think about creating a sticky post regarding known bugs "of the kind users will whine about" that are known and are in the pipeline to be addressed. One of the biggest frustrations for users of products such as Zimbra Desktop is the inability to get any good information about what is already known as a problem and that's being addressed. Feeling like you're "talking to the wind" when you report something on a forum like this, when it's your only known mechanism for getting problems out there, only increases frustration.
As far as bugzilla goes, although I know how to use it and search it, and just did, as a rule you really don't want your run-of-the-mill user mucking about in bugzilla. It can create all sorts of havoc that you then spend a lot of time trying to clean up. Just think how many bugs already have to be merged due to their being duplicates, but because of exactly how they're reported it's tough for the next reporter to find the old one.
I also realize that Google (and others) often make changes seemingly "at whim" and then those who've been using long common interfaces with them are left twisting in the wind. Been there, done that.
My initial complaint when I started this thread is that it often appears that no one at all is monitoring this forum and we, as end users, have absolutely no other communication mechanism to Zimbra if we're "only" Zimbra Desktop users. As you well know, if you put a product out there and have people using it they'll get very frustrated when the inevitable difficulties occur and it seems that no one knows about those difficulties nor cares about them.
Brian
Thanks to you both for your thoughtful responses. I have an additional suggestion: you might want to think about creating a sticky post regarding known bugs "of the kind users will whine about" that are known and are in the pipeline to be addressed. One of the biggest frustrations for users of products such as Zimbra Desktop is the inability to get any good information about what is already known as a problem and that's being addressed. Feeling like you're "talking to the wind" when you report something on a forum like this, when it's your only known mechanism for getting problems out there, only increases frustration.
As far as bugzilla goes, although I know how to use it and search it, and just did, as a rule you really don't want your run-of-the-mill user mucking about in bugzilla. It can create all sorts of havoc that you then spend a lot of time trying to clean up. Just think how many bugs already have to be merged due to their being duplicates, but because of exactly how they're reported it's tough for the next reporter to find the old one.
I also realize that Google (and others) often make changes seemingly "at whim" and then those who've been using long common interfaces with them are left twisting in the wind. Been there, done that.
My initial complaint when I started this thread is that it often appears that no one at all is monitoring this forum and we, as end users, have absolutely no other communication mechanism to Zimbra if we're "only" Zimbra Desktop users. As you well know, if you put a product out there and have people using it they'll get very frustrated when the inevitable difficulties occur and it seems that no one knows about those difficulties nor cares about them.
Brian