ZD Beta 2 for Windows crashes

ms2k · Post by **ms2k** » Fri Apr 11, 2008 7:38 pm

After installing "zdesktop_0_84_build_1116_win32.exe" on several Windows XP machines, the program crashes with a full page of visible errors when attempting to enter a standard Zimbra mail account.
Will a fix for this new release be available soon?

mmorse · Post by **mmorse** » Fri Apr 11, 2008 7:41 pm

Woah - can you post some of the errors?

Or better yet attach some logs from drive:zimbrazdesktoplog (or wherever you've installed it)

ms2k · Post by **ms2k** » Fri Apr 11, 2008 8:32 pm

Mailbox.log contents:
2008-04-11 18:39:24,531 WARN [main] [] misc - LC.get(debug_calendar_allow_non_display_alarms) was null, returning empty string

2008-04-11 18:39:24,531 WARN [main] [] misc - LC.get(debug_calendar_force_utc) was null, returning empty string

2008-04-11 18:39:24,531 WARN [main] [] misc - LC.get(debug_validate_outgoing_icalendar) was null, returning empty string

2008-04-11 18:39:24,531 WARN [main] [] misc - LC.get(debug_disable_conversation) was null, returning empty string

2008-04-11 18:39:24,531 WARN [main] [] misc - LC.get(debug_disable_filter) was null, returning empty string

2008-04-11 18:39:24,531 WARN [main] [] misc - LC.get(debug_disable_message_analysis) was null, returning empty string

2008-04-11 18:39:24,531 WARN [main] [] misc - LC.get(debug_disable_mime_part_extraction) was null, returning empty string

2008-04-11 18:39:24,531 WARN [main] [] misc - LC.get(debug_disable_indexing) was null, returning empty string

2008-04-11 18:39:24,531 WARN [main] [] misc - LC.get(debug_disable_objects) was null, returning empty string

2008-04-11 18:39:24,531 WARN [main] [] misc - LC.get(debug_disable_indexing_attachments_separately) was null, returning empty string

2008-04-11 18:39:24,531 WARN [main] [] misc - LC.get(debug_disable_indexing_attachments_together) was null, returning empty string

2008-04-11 18:39:24,531 WARN [main] [] misc - LC.get(debug_disable_redolog_fsync) was null, returning empty string

2008-04-11 18:39:24,531 WARN [main] [] misc - LC.get(debug_disable_message_store_fsync) was null, returning empty string

2008-04-11 18:39:31,546 INFO [main] [] log - No Transaction manager found - if your webapp requires one, please configure one.

2008-04-11 18:39:31,796 INFO [main] [] log - Opened C:zimbrazdesktopjettylogsaccess_log.2008-04-11

2008-04-11 18:39:31,812 INFO [main] [] log - Started SelectChannelConnector@localhost:7633

2008-04-11 18:39:31,812 INFO [main] [] log - Started SelectChannelConnector@localhost:7634

2008-04-11 18:39:32,984 WARN [Thread-20] [] misc - checkValue: no attribute info for: zimbraZimletServerIndexRegex

2008-04-11 18:39:33,000 WARN [Thread-20] [] misc - checkValue: no attribute info for: zimbraZimletHandlerClass

2008-04-11 18:39:33,187 WARN [Thread-22] [] misc - checkValue: no attribute info for: zimbraZimletServerIndexRegex

2008-04-11 18:39:33,187 WARN [Thread-22] [] misc - checkValue: no attribute info for: zimbraZimletHandlerClass

2008-04-11 18:39:33,281 WARN [Thread-23] [] misc - checkValue: no attribute info for: zimbraZimletServerIndexRegex

2008-04-11 18:39:33,281 WARN [Thread-23] [] misc - checkValue: no attribute info for: zimbraZimletHandlerClass

2008-04-11 18:39:33,390 WARN [Thread-24] [] misc - checkValue: no attribute info for: zimbraZimletServerIndexRegex

2008-04-11 18:39:33,609 WARN [Thread-28] [] misc - checkValue: no attribute info for: zimbraZimletServerIndexRegex

2008-04-11 18:39:33,609 WARN [Thread-28] [] misc - checkValue: no attribute info for: zimbraZimletHandlerClass

2008-04-11 18:39:33,687 WARN [Thread-29] [] misc - checkValue: no attribute info for: zimbraZimletServerIndexRegex

2008-04-11 18:39:33,765 WARN [Thread-30] [] misc - checkValue: no attribute info for: zimbraZimletServerIndexRegex

2008-04-11 18:39:33,765 WARN [Thread-30] [] misc - checkValue: no attribute info for: zimbraZimletHandlerClass

2008-04-11 18:40:15,937 INFO [btpool0-14] [name=zimbra;ip=127.0.0.1;] offline - Remote Zimbra Server Version: 5.0.2_GA_1975.UBUNTU6 20080130232321 20080130-2324 NETWORK

2008-04-11 18:40:15,937 WARN [btpool0-14] [name=zimbra;ip=127.0.0.1;] misc - checkValue: no attribute info for: offlineRemoteHost

2008-04-11 18:40:15,937 WARN [btpool0-14] [name=zimbra;ip=127.0.0.1;] misc - checkValue: no attribute info for: offlineRemotePort

2008-04-11 18:40:15,937 WARN [btpool0-14] [name=zimbra;ip=127.0.0.1;] misc - checkValue: no attribute info for: offlineRemoteSsl

2008-04-11 18:40:27,328 DEBUG [sync-timer-texbase@coconainc.com] [] offline -

https://mail1.traptek.com/home/texbase/Briefcase" url="" n="0" name="Briefcase" s="0"/>

https://mail1.traptek.com/home/texbase/Calendar" url="" n="0" name="Calendar" s="0"/>

https://mail1.traptek.com/home/texbase/ ... 20Contacts" rid="6260" name="Cocona Contacts"/>

https://mail1.traptek.com/home/texbase/Contacts" url="" n="0" name="Contacts" s="0"/>

https://mail1.traptek.com/home/texbase/ ... 20Contacts" url="" n="1" name="Emailed Contacts" s="0">

https://mail1.traptek.com/home/texbase/Notebook" url="" n="0" name="Notebook" s="0"/>

https://mail1.traptek.com/home/texbase/Tasks" url="" n="0" name="Tasks" s="0"/>

2008-04-11 18:40:27,328 DEBUG [sync-timer-texbase@coconainc.com] [] offline - starting initial sync

2008-04-11 18:40:27,468 DEBUG [sync-timer-texbase@coconainc.com] [] offline - delta: updated folder (11): ROOT

2008-04-11 18:40:27,562 DEBUG [sync-timer-texbase@coconainc.com] [] offline - delta: updated folder (9): Conversations

2008-04-11 18:40:27,578 INFO [sync-timer-dir] [] offline - dsync: remote server version: 5.0.2_GA_1975.UBUNTU6 20080130232321 20080130-2324 NETWORK

2008-04-11 18:40:27,578 WARN [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraMailStatus

2008-04-11 18:40:27,593 WARN [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraMailTransport

2008-04-11 18:40:28,359 DEBUG [sync-timer-dir] [] offline - dsync: synchronized account: texbase@coconainc.com

2008-04-11 18:40:28,484 DEBUG [sync-timer-texbase@coconainc.com] [] offline - delta: updated folder (8): Tags

2008-04-11 18:40:28,625 DEBUG [sync-timer-texbase@coconainc.com] [] offline - delta: updated folder (1): USER_ROOT

2008-04-11 18:40:28,765 DEBUG [sync-timer-texbase@coconainc.com] [] offline - delta: updated folder (6): Drafts

2008-04-11 18:40:28,921 DEBUG [sync-timer-texbase@coconainc.com] [] offline - delta: updated folder (2): Inbox

2008-04-11 18:40:30,640 DEBUG [sync-timer-texbase@coconainc.com] [] offline - initial: created message (420): test

2008-04-11 18:40:30,781 DEBUG [sync-timer-texbase@coconainc.com] [] offline - initial: created message (400): Share Created

2008-04-11 18:40:30,890 DEBUG [sync-timer-texbase@coconainc.com] [] offline - initial: created message (380): 939

2008-04-11 18:40:30,984 DEBUG [sync-timer-texbase@coconainc.com] [] offline - initial: created message (360): 801

2008-04-11 18:40:31,078 DEBUG [sync-timer-texbase@coconainc.com] [] offline - initial: created message (340): 744

2008-04-11 18:40:31,187 DEBUG [sync-timer-texbase@coconainc.com] [] offline - initial: created message (320): 709am

2008-04-11 18:40:31,296 DEBUG [sync-timer-texbase@coconainc.com] [] offline - initial: created message (283): tb 212

2008-04-11 18:40:31,406 DEBUG [sync-timer-texbase@coconainc.com] [] offline - initial: created message (280): 1209 sun

2008-04-11 18:40:31,531 DEBUG [sync-timer-texbase@coconainc.com] [] offline - initial: created message (264): 1109

2008-04-11 18:40:31,640 DEBUG [sync-timer-texbase@coconainc.com] [] offline - initial: created message (263): 1222

2008-04-11 18:40:31,796 DEBUG [sync-timer-texbase@coconainc.com] [] offline - initial: created message (262): tt

2008-04-11 18:40:31,890 DEBUG [sync-timer-texbase@coconainc.com] [] offline - initial: created message (261): 1132

2008-04-11 18:40:31,984 DEBUG [sync-timer-texbase@coconainc.com] [] offline - initial: created message (260): tb 1230

2008-04-11 18:40:32,218 DEBUG [sync-timer-texbase@coconainc.com] [] offline - delta: updated folder (10): Calendar

2008-04-11 18:40:32,359 DEBUG [sync-timer-texbase@coconainc.com] [] offline - delta: updated folder (7): Contacts

2008-04-11 18:40:32,500 DEBUG [sync-timer-texbase@coconainc.com] [] offline - delta: updated folder (13): Emailed Contacts

2008-04-11 18:40:32,734 DEBUG [sync-timer-texbase@coconainc.com] [] offline - initial: created contact (322): mark

2008-04-11 18:40:33,265 DEBUG [sync-timer-texbase@coconainc.com] [] offline - delta: updated folder (12): Notebook

2008-04-11 18:40:33,375 DEBUG [sync-timer-texbase@coconainc.com] [] offline - delta: updated folder (16): Briefcase

2008-04-11 18:40:33,531 DEBUG [sync-timer-texbase@coconainc.com] [] offline - delta: updated folder (5): Sent

2008-04-11 18:40:33,937 DEBUG [sync-timer-texbase@coconainc.com] [] offline - initial: created message (421): Re: test

2008-04-11 18:40:34,046 DEBUG [sync-timer-texbase@coconainc.com] [] offline - initial: created message (361): 804

2008-04-11 18:40:34,156 DEBUG [sync-timer-texbase@coconainc.com] [] offline - initial: created message (341): 744

2008-04-11 18:40:34,265 DEBUG [sync-timer-texbase@coconainc.com] [] offline - initial: created message (321): 725

2008-04-11 18:40:34,484 DEBUG [sync-timer-texbase@coconainc.com] [] offline - delta: updated folder (14): Chats

2008-04-11 18:40:34,609 DEBUG [sync-timer-texbase@coconainc.com] [] offline - delta: updated folder (4): Junk

2008-04-11 18:40:34,765 DEBUG [sync-timer-texbase@coconainc.com] [] offline - delta: updated folder (15): Tasks

2008-04-11 18:40:34,875 DEBUG [sync-timer-texbase@coconainc.com] [] offline - delta: updated folder (3): Trash

2008-04-11 18:40:35,343 DEBUG [sync-timer-[accountname]@coconainc.com] [] offline - initial: created message (401): Share Created

2008-04-11 18:40:35,984 DEBUG [sync-timer-[accountname]@coconainc.com] [] offline - ending initial sync

2008-04-11 18:40:36,109 DEBUG [sync-timer-[accountname]@coconainc.com] [] offline - starting delta sync [token 9199]

2008-04-11 18:40:36,109 DEBUG [sync-timer-[accountname]@coconainc.com] [] offline - ending delta sync [token 9199]

2008-04-11 18:40:38,500 WARN [btpool0-11] [name=zimbra;ip=127.0.0.1;] misc - checkValue: no attribute info for: offlineRemotePort

2008-04-11 18:40:38,500 WARN [btpool0-11] [name=zimbra;ip=127.0.0.1;] misc - checkValue: no attribute info for: offlineRemoteSsl

2008-04-11 18:40:38,500 WARN [btpool0-11] [name=zimbra;ip=127.0.0.1;] misc - checkValue: no attribute info for: offlineRemoteHost

2008-04-11 18:40:42,187 INFO [sync-timer-dir] [] offline - dsync: remote server version: 5.0.2_GA_1975.UBUNTU6 20080130232321 20080130-2324 NETWORK

2008-04-11 18:40:44,390 DEBUG [sync-timer-dir] [] offline - dsync: synchronized account: [accountname]@[domainname]

jholder · Post by **jholder** » Fri Apr 11, 2008 8:36 pm

Hi,

Can you post the error, or a screenshot?
Thanks

Klug · Post by **Klug** » Sat Apr 12, 2008 6:46 am

[quote user="ms2k"]2008-04-11 18:40:15,937 INFO [btpool0-14] [name=zimbra;ip=127.0.0.1;] offline - Remote Zimbra Server Version: 5.0.2_GA_1975.UBUNTU6 20080130232321 20080130-2324 NETWORK[/QUOTE]

That might be the problem : zDesktop beta 2 does not like 5.0.2 servers.
You need to upgrade your server to 5.0.4 or downgrade zDesktop.

ms2k · Post by **ms2k** » Sat Apr 12, 2008 9:51 am

[quote user="8141Klug"]That might be the problem : zDesktop beta 2 does not like 5.0.2 servers.
You need to upgrade your server to 5.0.4 or downgrade zDesktop.[/QUOTE]

Okay. That makes sense, thanks. I'll upgrade the server this weekend to latest version.... Also, is there an easier way to upgrade from Beta1 to Beta2 short of performing a full ZD uninstall, and then installing Beta 2? Thanks.