Very Disappointed
Posted: Wed Jul 16, 2014 8:40 am
Hi folks,
Please VOTE for the bugs I've listed below to get them escalated or considered (the ones @maxypaxy asked about).
Lively is great, though let's keep this civil and constructive. As @jen-emerson rightly says, this forum is for feedback, and other users and staff will try and help with suggestions. @maxypaxy I think it's really helpful that you've listed specific problems you had, and an understandable oversight that you didn't originally list the version number, that's why we're all here to help, learn, and improve the product. I don't think @dalmate was trying to be impolite, but merely suggesting that IN ADDITION TO listing the problems here, you could search for and report new bugs on the bugzilla.zimbra.com
[quote user="maxypaxy"]I was forced to switch from Outlook to Zimbra for work and have to say I am very disappointed. There is such less functionality with this program and I am required to click at least twice as much to get the same outcome as I used to from Outlook. For instance:
1) When I click to open an email to read it and then decide to delete it, the program goes back to the main email reading pane, it doesn't progress to the next email. This causes me to again click on the next email, and if I want to delete that, I have to start all over again. Problem: Double-clicking whereas in Outlook this was not an issue.[/QUOTE]
I'm using 8.07, and in Advanced and Mobile mode I am not experiencing the same problem.
If you are using 'standard (html)' mode, when an item is deleted, the next item is NOT highlighted, and if a message is open, when you delete a message, you are thrown back to the list view, with no message selected.
I have created a bug for this. Vote here to support getting that bug resolved:
To">https://bugzilla.zimbra.com/show_bug.cgi?id=93630
To help further identify the problem, and resolve it, please let me know:
1a) Please indicate whether you are using 'advanced' 'mobile' or 'standard' mode when you sign into Zimbra (in advanced the tabs are rounded, in standard the tabs are square, and in mobile there is no left-hand pane).
If you are using advanced or mobile mode, you should not be experiencing this bug, answer the further questions below.
If you are using Standard (html mode) you are experiencing this bug. You can try and log out and log in again choosing the advanced mode at the log-in screen (you will need an uptodate web browser, and a reasonably fast internet connection). If you have a slow internet connection, try running Zimbra Desktop from your computer, if you are allowed to install it. It is a free desktop client that works in a similar way to the web client, but is offline.
1b) If you are using advanced mode, under 'Preferences'>'Mail'>'Displaying Messages' there are several options to tell Zimbra which item to display if you have deleted an item: "Message Selection: 1) Select message below the deleted or moved message, 2) Select message above the deleted or moved message, 3) Select the next message based on previous selectiosn (moving up or down)."
1c) What the setting was above when you opened preferences?
1d) Does changing that setting help?
1e) If it doesn't, please describe what browser you are using (i.e. Firefox, Chrome, Internet Explorer, Android, Safari, iPhone...)
1f) Please describe whether you are using a tablet, laptop or desktop, or a mobile device to view Zimbra
[quote user="maxypaxy"] 2) When email is open, the arrows to go to previous or next email are on the extreme right of screen, away from all the other prompts.[/QUOTE]
If one selects 'Advanced' mode when signing-in, one will see no arrows on the screen to select the next message, instead use the 'arrow key' on your keyboard to select the next message.
In 'Standard' mode the arrow keys do not work and there is no other shortcut.
I have created a bug to a) allow arrow keys to work as a shortcut in standard mode, and b) place arrows in a more convenient location.
If you support that bug, please vote here to get it considered: https://bugzilla.zimbra.com/show_bug.cgi?id=93632
>
[quote user="maxypaxy"] 3) Companies often require now that emails are bcc'd. There is no option to keep the bcc as a default. I always have to select bcc when I am creating a new email. Again, double clicking or selecting when with Outlook there was a bcc default option.[/QUOTE]
This is a missing feature, I agree it would be really helpful to have that option.
Please vote here to support the request for this feature: https://bugzilla.zimbra.com/show_bug.cgi?id=15306
This bug is not currently targeted for any future release, so voting and useful comments would help draw attention to it.
[quote user="maxypaxy"]4) The spell check doesn't retain a vocabulary of selected words making the function repeatedly highlight the same names, etc.[/QUOTE]
In advanced mode, the spellcheck feature has the ability to add words, the User must rightclick the highlighted word, and select 'Add'.
Unfortunately there's no ability to edit custom dictionary, vote here to support that feature: https://bugzilla.zimbra.com/show_bug.cgi?id=31586
Standard mode has no spellcheck feature, vote here to support adding that feature: https://bugzilla.zimbra.com/show_bug.cgi?id=56551
These two features are not currently targetted for any release, so voting and useful comments would help draw attention to them.
Also, if you try and add a similar word to the custom dictionary, it won't work, see bug: https://bugzilla.zimbra.com/show_bug.cgi?id=56365
This bug is currently targeted to be fixed in Zimbra 9 (next year).
[quote user="maxypaxy"] 5) The address book is has almost no functionality in its present form -- it is just a list. I used to be able to see columns of address and sort my contacts by company. Now, all I have a an alphabetical list of over 500 contacts. Useless.[/QUOTE]
I agree with your complaint about this.
Please vote here to support that feature: https://bugzilla.zimbra.com/show_bug.cgi?id=14862 (allow table view for contacts)
Please also vote for https://bugzilla.zimbra.com/show_bug.cgi?id=8845 (allowing sorting by different fields)
This bug is currently not targeted for any release, so voting and useful comments would help draw attention to it.
[quote user="maxypaxy"] [6] Every single email I receive from others or send that has a signature with a photo/logo shows up as an email with an attachment making the sort function by attachment USELESS![/QUOTE]
I agree with your complaint about this.
Please vote here to support that feature: https://bugzilla.zimbra.com/show_bug.cgi?id=37770
The bug is currently targeted to be fixed in the next release of Zimbra (v 9) sometime next year.
[quote user="maxypaxy"] Unfortunately, these issues are going to slow down productivity by adding more steps to achieve prior same results.[/QUOTE]
I agree completely, and hope others will vote and management team read this to understand that a few relatively small 'papercut' improvements are as important to users, workflow, satisfaction, and saleability, as are grand feature changes.
Please VOTE for the bugs I've listed below to get them escalated or considered (the ones @maxypaxy asked about).
Lively is great, though let's keep this civil and constructive. As @jen-emerson rightly says, this forum is for feedback, and other users and staff will try and help with suggestions. @maxypaxy I think it's really helpful that you've listed specific problems you had, and an understandable oversight that you didn't originally list the version number, that's why we're all here to help, learn, and improve the product. I don't think @dalmate was trying to be impolite, but merely suggesting that IN ADDITION TO listing the problems here, you could search for and report new bugs on the bugzilla.zimbra.com
[quote user="maxypaxy"]I was forced to switch from Outlook to Zimbra for work and have to say I am very disappointed. There is such less functionality with this program and I am required to click at least twice as much to get the same outcome as I used to from Outlook. For instance:
1) When I click to open an email to read it and then decide to delete it, the program goes back to the main email reading pane, it doesn't progress to the next email. This causes me to again click on the next email, and if I want to delete that, I have to start all over again. Problem: Double-clicking whereas in Outlook this was not an issue.[/QUOTE]
I'm using 8.07, and in Advanced and Mobile mode I am not experiencing the same problem.
If you are using 'standard (html)' mode, when an item is deleted, the next item is NOT highlighted, and if a message is open, when you delete a message, you are thrown back to the list view, with no message selected.
I have created a bug for this. Vote here to support getting that bug resolved:
To">https://bugzilla.zimbra.com/show_bug.cgi?id=93630
To help further identify the problem, and resolve it, please let me know:
1a) Please indicate whether you are using 'advanced' 'mobile' or 'standard' mode when you sign into Zimbra (in advanced the tabs are rounded, in standard the tabs are square, and in mobile there is no left-hand pane).
If you are using advanced or mobile mode, you should not be experiencing this bug, answer the further questions below.
If you are using Standard (html mode) you are experiencing this bug. You can try and log out and log in again choosing the advanced mode at the log-in screen (you will need an uptodate web browser, and a reasonably fast internet connection). If you have a slow internet connection, try running Zimbra Desktop from your computer, if you are allowed to install it. It is a free desktop client that works in a similar way to the web client, but is offline.
1b) If you are using advanced mode, under 'Preferences'>'Mail'>'Displaying Messages' there are several options to tell Zimbra which item to display if you have deleted an item: "Message Selection: 1) Select message below the deleted or moved message, 2) Select message above the deleted or moved message, 3) Select the next message based on previous selectiosn (moving up or down)."
1c) What the setting was above when you opened preferences?
1d) Does changing that setting help?
1e) If it doesn't, please describe what browser you are using (i.e. Firefox, Chrome, Internet Explorer, Android, Safari, iPhone...)
1f) Please describe whether you are using a tablet, laptop or desktop, or a mobile device to view Zimbra
[quote user="maxypaxy"] 2) When email is open, the arrows to go to previous or next email are on the extreme right of screen, away from all the other prompts.[/QUOTE]
If one selects 'Advanced' mode when signing-in, one will see no arrows on the screen to select the next message, instead use the 'arrow key' on your keyboard to select the next message.
In 'Standard' mode the arrow keys do not work and there is no other shortcut.
I have created a bug to a) allow arrow keys to work as a shortcut in standard mode, and b) place arrows in a more convenient location.
If you support that bug, please vote here to get it considered: https://bugzilla.zimbra.com/show_bug.cgi?id=93632
>
[quote user="maxypaxy"] 3) Companies often require now that emails are bcc'd. There is no option to keep the bcc as a default. I always have to select bcc when I am creating a new email. Again, double clicking or selecting when with Outlook there was a bcc default option.[/QUOTE]
This is a missing feature, I agree it would be really helpful to have that option.
Please vote here to support the request for this feature: https://bugzilla.zimbra.com/show_bug.cgi?id=15306
This bug is not currently targeted for any future release, so voting and useful comments would help draw attention to it.
[quote user="maxypaxy"]4) The spell check doesn't retain a vocabulary of selected words making the function repeatedly highlight the same names, etc.[/QUOTE]
In advanced mode, the spellcheck feature has the ability to add words, the User must rightclick the highlighted word, and select 'Add'.
Unfortunately there's no ability to edit custom dictionary, vote here to support that feature: https://bugzilla.zimbra.com/show_bug.cgi?id=31586
Standard mode has no spellcheck feature, vote here to support adding that feature: https://bugzilla.zimbra.com/show_bug.cgi?id=56551
These two features are not currently targetted for any release, so voting and useful comments would help draw attention to them.
Also, if you try and add a similar word to the custom dictionary, it won't work, see bug: https://bugzilla.zimbra.com/show_bug.cgi?id=56365
This bug is currently targeted to be fixed in Zimbra 9 (next year).
[quote user="maxypaxy"] 5) The address book is has almost no functionality in its present form -- it is just a list. I used to be able to see columns of address and sort my contacts by company. Now, all I have a an alphabetical list of over 500 contacts. Useless.[/QUOTE]
I agree with your complaint about this.
Please vote here to support that feature: https://bugzilla.zimbra.com/show_bug.cgi?id=14862 (allow table view for contacts)
Please also vote for https://bugzilla.zimbra.com/show_bug.cgi?id=8845 (allowing sorting by different fields)
This bug is currently not targeted for any release, so voting and useful comments would help draw attention to it.
[quote user="maxypaxy"] [6] Every single email I receive from others or send that has a signature with a photo/logo shows up as an email with an attachment making the sort function by attachment USELESS![/QUOTE]
I agree with your complaint about this.
Please vote here to support that feature: https://bugzilla.zimbra.com/show_bug.cgi?id=37770
The bug is currently targeted to be fixed in the next release of Zimbra (v 9) sometime next year.
[quote user="maxypaxy"] Unfortunately, these issues are going to slow down productivity by adding more steps to achieve prior same results.[/QUOTE]
I agree completely, and hope others will vote and management team read this to understand that a few relatively small 'papercut' improvements are as important to users, workflow, satisfaction, and saleability, as are grand feature changes.