Need help tracing ActiveSync issues

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Rich Graves
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Outstanding Member
Posts: 687
Joined: Fri Sep 12, 2014 10:24 pm

Need help tracing ActiveSync issues

Post by Rich Graves »

In the context of support case 78561, it was suggested that the below change to 7.1.3 would enable detailed logging. It doesn't -- in fact, synctrace.log is still empty, and sync.log stopped logging entirely.
I see two previous unanswered questions on this topic, but they were a while ago.
My immediate problems include an account that causes a server error if ActiveSync requests a full calendar sync (but syncing "last 6 months" works) and an Android device that fails to sync calendars on one specific account. It would be really nice to be able to get some answers.
+++ log4j.properties 2011-11-15 05:30:18.000000000 -0600


@@ -94,11 +94,11 @@

log4j.logger.net.spy.memcached=WARN



log4j.additivity.zimbra.sync=false

-log4j.logger.zimbra.sync=INFO,SYNC

+log4j.logger.zimbra.sync=DEBUG

log4j.additivity.zimbra.synctrace=false

-log4j.logger.zimbra.synctrace=INFO,SYNCTRACE

+log4j.logger.zimbra.synctrace=TRACE

log4j.additivity.zimbra.syncstate=false

-log4j.logger.zimbra.syncstate=INFO,SYNCSTATE

+log4j.logger.zimbra.syncstate=DEBUG

log4j.additivity.zimbra.wbxml=false

log4j.logger.zimbra.wbxml=INFO,WBXML

log4j.additivity.zimbra.milter=false

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