Zimbra Mobile calendar bug [SOLVED]

millburn · Post by **millburn** » Thu Sep 21, 2006 12:10 pm

Using Zimbra Mobile with Treo 650 set to Active sync. All works well except for the following:
For appointments created on the Treo and then synced back to Zimbra:
Case 1) Appointment is edited on the treo after the sync (time changed) and resynced. Appt appears twice on Zimbra, once at the orig time, once at the new time.
Case 2) Appt is edited on Zimbra after the sync (Time changed) and resynced. When opened on Zimbra, the time appears -3 hrs. In other words, it's showing @ 5:00 pm on the display calendar, when I open it, the time shows 2:00 pm.
Case 2a) If I elect not to save the entry, it shows up at 2:00 pm, but is restored to 5:00 pm when I hit "refresh"
Case 2b) If I save the appointment, either at 2:00 pm, as defaulted, or any other time, the appt. appears twice ont he Treo after sync. Once at 5:00, once at 2:00. Thereafter, the new appt. behaves as if it had been created on the Zimbra interface (all manipulation by the Treo and by the web interface beahve as expected), but the old appt (the one at 5:00 is orphaned on the Treo and must be manually deleted.

phoenix · Post by **phoenix** » Thu Sep 21, 2006 12:57 pm

Have you checked in bugzilla to see if these problems have already been reported? I suggest dropping an email to support@zimbra.com to report these problems if they're not already in bugzilla I'm assuming this is a Network Edition installed?

millburn · Post by **millburn** » Thu Sep 21, 2006 1:11 pm

I did search through bugzilla and found nothing relevant, although it could be a problem with my search terms.
I also filed a support request with Zimbra yesterday but haven't heard back from them yet. I was posting here in hopes that someone has encountered this and may have already discovered a workaround. Unfortunately, telling the suits they just shouldn't create appointments on their palm isn't going to work.
And yes, this is in the Network Edition.

phoenix · Post by **phoenix** » Thu Sep 21, 2006 1:22 pm

OK, I'm never sure if people have done a search or reported it first.
Have you tried deleting/recreating the profile and doing a full sync again? Does the problem occur for all your Treo users or is it one specific account?

dkarp · Post by **dkarp** » Thu Sep 21, 2006 2:20 pm

This is almost certainly bug 10350, fixed in 4.0.2.

millburn · Post by **millburn** » Thu Sep 21, 2006 2:30 pm

It's not letting me view that bug for some reason. Can you tell me the gist of it?
Also, approximately when will 4.0.2 be GA? Just to give the high-ups an idea.

dkarp · Post by **dkarp** » Thu Sep 21, 2006 4:43 pm

[quote user="millburn"]It's not letting me view that bug for some reason. Can you tell me the gist of it?[/QUOTE]

We need to return ServerId in the case of Add. We were not doing

that and therefore when the server updates an item originally from

client, the client thinks it's a new item.

millburn · Post by **millburn** » Wed Oct 04, 2006 1:03 pm

Installed 4.0.2 and this problem was fixed. Thanks.