Mackbook Air adding an Internet Account (Exchange)

HHazot · Post by **HHazot** » Mon Jan 05, 2015 1:15 am

Hello all,
Just trying to sync my Mailbox and Calendar but once i enter all the info on the Adding and Internet Account (Exchange).
I receive an Error regarding Network Connectivity issues.

I am able to connect via IMAP connection.
I am running 10.10 mac, and my Zimbra Collaboration is 8.5
I am able to sync my Mobile Android successfully.

Any Advise,
Best Regards,
Henry Hazot

jorgedlcruz · Post by **jorgedlcruz** » Tue Jan 06, 2015 4:27 am

Hi HHazot,

Could you please run a zmcontrol - v in your server with zimbra user? And please paste us the result.

Are you using also the Mail.app? I remember that Zimbra 8.5.1 had some problems syncing the Mailbox with Mail.app, and it was solved in 8.6, but you need to have a Network Edition, and I'm not sure if also you need EWS licenses, let me check, but until then please paste us your zmcontrol -v.

Best regards

HHazot · Post by **HHazot** » Tue Jan 06, 2015 7:27 am

zmcontrol -v

Release 8.5.0_GA_3042.RHEL6_64_20140828192109 RHEL6_64 NETWORK edition, Patch 8.5.0_P2.

jorgedlcruz · Post by **jorgedlcruz** » Tue Jan 06, 2015 8:03 am

Hi HHazot,
Sync Mail.app, calendar, etc, using the Exchange option uses a EWS license, could you please launch the command
zmlicense -p
And take a look if in your license you have the next command:
EwsAccountsLimit=NUMBEROFACCOUNTS
Could you please tell us how many EWS accounts do you have? Also, Zimbra 8.5.1 fixes a lot of issues with EWS, and 8.6 much more also. So, my recommendation as you have a Network Edition, fill a case and wait for the Technical Support answer. You can open a Ticket here - http://support.zimbra.com/
Best regards

HHazot · Post by **HHazot** » Tue Jan 06, 2015 8:19 am

EwsAccountsLimit=0

jorgedlcruz · Post by **jorgedlcruz** » Tue Jan 06, 2015 8:22 am

Hi HHazot,
Then you can't configure Mail.app like Exchange, neither Outlook for Mac, or Outlook for Windows using EAS.
Contact with Technical Support in case that you have any doubt, or with sales@zimbra.com
Best regards

oetiker · Post by **oetiker** » Tue Mar 31, 2015 3:07 am

the EWS License did not help in my case I run Zimbra 8.6.0p1 and MAC OS X 10.10 Mail.app with Exchange does crash after a view minutes running.

HHazot · Post by **HHazot** » Fri Jul 10, 2015 12:09 am

Hey All,

Thanks, i was able to fix the issue without the EWS license via IMAP connection and it ok for now.

Our IT guy also updated the ZImbra server to the latest version.

Henry