Error jitsi-videobridge

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jreis
Posts: 3
Joined: Tue Dec 06, 2016 6:09 pm

Error jitsi-videobridge

Postby jreis » Tue Dec 06, 2016 6:33 pm

Hi!

When I create a videoconference receive the following error in browser:

==================================
Error
Jitsi videobridge is currently unavaliable. Please try again later!
==================================


Also I have looked at the jicofo.log and saw the errors below:

==================================
WARNING: [36] org.jitsi.jicofo.MeetExtensionsHandler.handlePresence().480 Failed to get user's role for: 6e43ed6a3c1cb4768b8a5ed2cc8fcae0@confer ... domain.tld/0fc20d2e-4494-43eb-a0c0-4994c22986d9
SEVERE: [75] org.jitsi.jicofo.ChannelAllocator.log() Failed to allocate channels for 673a6835fe6a6c0be27e00ade10c8d38@confer ... domain.tld/a6ff3cfe-03e3-454d-b9b8-57449958082e
net.java.sip.communicator.service.protocol.OperationFailedException: Failed to allocate channels - no bridge configured
at org.jitsi.jicofo.ChannelAllocator.allocateChannels(ChannelAllocator.java:363)
at org.jitsi.jicofo.ChannelAllocator.createOffer(ChannelAllocator.java:298)
at org.jitsi.jicofo.ChannelAllocator.discoverFeaturesAndInvite(ChannelAllocator.java:159)
at org.jitsi.jicofo.ChannelAllocator.run(ChannelAllocator.java:132)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:471)
at java.util.concurrent.FutureTask.run(FutureTask.java:262)
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$201(ScheduledThreadPoolExecutor.java:178)
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:292)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
at java.lang.Thread.run(Thread.java:745)
SEVERE: [75] org.jitsi.impl.protocol.xmpp.colibri.ColibriConferenceImpl.checkIfDisposed().148 Not doing expireConference - bridge not initialized
==================================


I have:
Server1: Domain Controler
Server2: ZCS 8.6
Server3: Zimbra Talk

I appreciate any help.

Sincerely,
Jose Reis


User avatar
sensor
Posts: 37
Joined: Tue Apr 12, 2016 7:52 am

Re: Error jitsi-videobridge

Postby sensor » Thu Dec 08, 2016 12:17 am

Hi Jose,

does the error prevail after you restart the services (jitsi-videobridge and jicofo)?
jreis
Posts: 3
Joined: Tue Dec 06, 2016 6:09 pm

Re: Error jitsi-videobridge

Postby jreis » Fri Dec 09, 2016 11:55 am

Hi Sensor,

I have restarted both services:

==================================
# service jitsi-videobridge restart
Stopping jitsi-videobridge: jvb stopped.
Starting jitsi-videobridge: jvb started.
# service jicofo restart
Stopping jicofo: jicofo stopped.
Starting jicofo: jicofo started.
#

==================================

but the error continues.

Sincerely,
Jose Reis
User avatar
sensor
Posts: 37
Joined: Tue Apr 12, 2016 7:52 am

Re: Error jitsi-videobridge

Postby sensor » Sat Dec 10, 2016 7:47 am

Hi Jose,

just noticed the domainpart in your error. Did you really use mydomain.tld?
What is the output of
grep "HOST" /etc/zimbra-talk/talk.defaults.cfg ?

best regards,
Sensor
jreis
Posts: 3
Joined: Tue Dec 06, 2016 6:09 pm

Re: Error jitsi-videobridge

Postby jreis » Mon Dec 12, 2016 3:27 pm

Hi Sensor,

Yes, I've configured mydomain.tld in server1 (Domain Controller). The result of your command is below:
==================================
# grep "HOST" /etc/zimbra-talk/talk.defaults.cfg
LDAPHOST = srv3.mydomain.tld
TURN_HOST = turn.mydomain.tld
PROSODY_AUTH_FULL_HOSTNAME = auth.mydomain.tld
PROSODY_CONFERENCE_FULL_HOSTNAME = conference.mydomain.tld
PROSODY_FOCUS_FULL_HOSTNAME = focus.mydomain.tld
PROSODY_JITSIVIDEOBRIGE_FULL_HOSTNAME = jitsi-videobridge.mydomain.tld
MIDDLEWARE_MIDDLEWARE_ZIMBRA_HOST = srv3.mydomain.tld
PROSODY_FULL_HOSTNAME = srv4.mydomain.tld
EXTERNAL_PROSODY_CONFERENCE_FULL_HOSTNAME = conference.external.mydomain.tld

==================================

Any suggestion?

Sincerely,
Jose Reis

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