When the user click compose in webclient i get this error, how can i fix
Zimbra installed in centos 7
method: [unknown]
msg: unknown document: ZxChatRequest
code: service.UNKNOWN_DOCUMENT
detail: soap:Sender
trace: qtp1225197672-123:1585329284712:94bf4cdc9548f
request:
<soap:Envelope xmlns:soap="http://www.w3.org/2003/05/soap-envelope ... r><context xmlns="urn:zimbra"><userAgent name="ZimbraWebClient - GC80 (Win)" version="8.8.15_GA_3895"/><session id="16"/><account by="name">test@test.dom</account><format type="js"/><csrfToken>0_aa97e075</csrfToken></context></soap:Header><soap:Body><ZxChatRequest xmlns="urn:zimbraAccount"><type>16</type><clientVersion>13.3</clientVersion><action>register_session</action></ZxChatRequest></soap:Body></soap:Envelope>
I installed zimbra 8.8.15 latest patch and activated the license
-
- Posts: 7
- Joined: Sat Sep 13, 2014 2:37 am
Re: I installed zimbra 8.8.15 latest patch and activated the license
I am having a similar issue after upgrading to 8.8.15 from 8.8.11. The error that I am getting is:
Unknown command sent to server: ZxChatRequest
method: [unknown]
msg: unknown document: ZxChatRequest
code: service.UNKNOWN_DOCUMENT
detail: soap:Sender
trace: qtp366590980-122:1585894317171:f5ab6abfcbfdf38f
request:
<soap:Envelope xmlns:soap="http://www.w3.org/2003/05/soap-envelope ... r><context xmlns="urn:zimbra"><userAgent name="ZimbraWebClient - GC80 (Mac)" version="8.8.15_GA_3895"/><session id="144"/><account by="name">user@domain.com</account><format type="js"/><csrfToken>xxxREDACTEDxxx</csrfToken></context></soap:Header><soap:Body><ZxChatRequest xmlns="urn:zimbraAccount"><type>16</type><clientVersion>13</clientVersion><action>register_session</action></ZxChatRequest></soap:Body></soap:Envelope>
Unknown command sent to server: ZxChatRequest
method: [unknown]
msg: unknown document: ZxChatRequest
code: service.UNKNOWN_DOCUMENT
detail: soap:Sender
trace: qtp366590980-122:1585894317171:f5ab6abfcbfdf38f
request:
<soap:Envelope xmlns:soap="http://www.w3.org/2003/05/soap-envelope ... r><context xmlns="urn:zimbra"><userAgent name="ZimbraWebClient - GC80 (Mac)" version="8.8.15_GA_3895"/><session id="144"/><account by="name">user@domain.com</account><format type="js"/><csrfToken>xxxREDACTEDxxx</csrfToken></context></soap:Header><soap:Body><ZxChatRequest xmlns="urn:zimbraAccount"><type>16</type><clientVersion>13</clientVersion><action>register_session</action></ZxChatRequest></soap:Body></soap:Envelope>
-
- Posts: 7
- Joined: Sat Sep 13, 2014 2:37 am
Re: I installed zimbra 8.8.15 latest patch and activated the license
Reinstalling zimbra-chat and the zimlet manually did not help. Any idea what I can do to fix this?
- barrydegraaff
- Zimbra Employee
- Posts: 242
- Joined: Tue Jun 17, 2014 3:31 am
- Contact:
Re: I installed zimbra 8.8.15 latest patch and activated the license
If you do not need chat, you can disable/undeploy the chat zimlet from the admin UI. Then the error goes away.