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Does the support portal work?

Posted: Tue Jul 10, 2018 7:21 am
by yannick
Hi everyones,

I tried to submit a case in the support portal (https://support.zimbra.com/submitcase) but it seems not working at all.
In the case management section (https://support.zimbra.com/casemanage) the case is not open and there no other way to contact the support.

Does anyone, heve been able to post a case in the support portal?

Sorry for the english :-)

Re: Does the support portal work?

Posted: Tue Jul 10, 2018 3:48 pm
by gabrieles
Hi, the support portal works, simply it's not in realtime. Your case will be checked and will appear later.

Re: Does the support portal work?

Posted: Wed Jul 11, 2018 4:30 am
by zimico
Hi, it works as normal and the support is OK.
Regards,