Inbox unread count wrong

drb · Post by **drb** » Sat Jul 12, 2008 6:51 pm

I'm running Zimbra 5.0.0_RC1_1538.DEBIAN4.0 and have a problem with one account (mine!) where the unread count on Inbox is persistently 1 greater than the actual count. "Mark all as read" leaves the unread count at 1.
This is not an Ajax problem -- Squirrelmail running over the same imap service reports the same count.
Any suggestions gratefully received.
Ross

phoenix · Post by **phoenix** » Sun Jul 13, 2008 12:22 am

You shouldn't be running the RC1 version, upgrade to a current GA release (currently 5.0.7).

drb · Post by **drb** » Fri Oct 09, 2009 9:01 pm

OK, so now that there's a Debian 5.0 AMD64 release, I've upgraded to that -- the package is zcs-6.0.1_GA_1816.DEBIAN5_64.20090911184141.tgz
My Inbox unread message count is still greater by 1 than the true count.
Emptying Trash [ see K-State Zimbra tips and tricks ] didn't fix it.
Connecting through imap with Thunderbird and compacting Inbox didn't fix it.
Any other suggestions?

uxbod · Post by **uxbod** » Sat Oct 10, 2009 2:22 am

Re-index the mailbox from the Admin GUI.

drb · Post by **drb** » Sat Oct 10, 2009 4:02 am

Thanks for the suggestion. Tried reindexing - didn't fix it.

uxbod · Post by **uxbod** » Sat Oct 10, 2009 4:18 am

Can you try expunging the account ?

drb · Post by **drb** » Sat Oct 10, 2009 1:16 pm

[quote user="uxbod"]Can you try expunging the account ?[/QUOTE]

No, it's mine!

I have considered creating a temporary account, copying the 0.9GB of mail to it with imapsync, expunging and recreating the affected account, and imapsyncing the mail bac. I'm looking for a less indirect solution if anybody has one.

Ideal would be something like:

zmmailbox . . . setUnreadcount=0

but I can't find any such command.

phoenix · Post by **phoenix** » Sat Oct 10, 2009 1:24 pm

[quote user="drb"]No, it's mine![/QUOTE]Expunge means to remove messages marked as deleted (from an IMAP account) it's also known as 'compact' the folder(s).

drb · Post by **drb** » Sat Oct 10, 2009 2:07 pm

[quote user="10330phoenix"]Expunge means to remove messages marked as deleted (from an IMAP account) it's also known as 'compact' the folder(s).[/QUOTE]

Oh, sorry -- yes I've tried that (compact with Thunderbird as others have described). Didn't fix it.

uxbod · Post by **uxbod** » Sun Oct 11, 2009 4:40 am

Do you have any sub-folders of the Inbox or are they all in the single folder ?