Warning - Unknown Document: GetDeviceStatusRequest after upgrade to 8.0.2_GA_5569

juanpablo · Post by **juanpablo** » Sun Jan 13, 2013 2:30 pm

Hi,
After upgrading to 8.0.2_GA_5569 from 8.0.0, I am getting this warning message when clicking the Account -> Mobile Access.

Warning - Unknown Document: GetDeviceStatusRequest
Any information how to resolve this?
I am using:

Release 8.0.2_GA_5569.RHEL6_64_20121210115158 CentOS6_64 NETWORK edition
thanks.

juanpablo · Post by **juanpablo** » Sun Jan 13, 2013 2:41 pm

holy moly, now I am getting complains from iphone clients that they cannot get mail.

They are getting "Cannot Get Mail. Server Error"

juanpablo · Post by **juanpablo** » Sun Jan 13, 2013 7:44 pm

ok it was resolved.

mikets · Post by **mikets** » Mon Jan 14, 2013 1:53 am

Hi,
I have the same problem,

how did you solved the problem?

juanpablo · Post by **juanpablo** » Mon Jan 14, 2013 3:58 pm

zmprov mc default zimbraFeatureMobilePolicyEnabled TRUE

zmprov fc cos default
zmmailboxdctl restart

rvanklaveren · Post by **rvanklaveren** » Wed Jan 21, 2015 5:58 am

I'm getting the same error after upgrading from 8.0.5 to 8.0.9

method: [unknown]

msg: unknown document: GetDeviceStatusRequest

code: service.UNKNOWN_DOCUMENT

detail: soap:Sender

trace: qtp821866309-115:https://180.148.176.241:443/service/soa ... 85a4ed85e1

request:

<soap:Envelope xmlns:soap="http://www.w3.org/2003/05/soap-envelope ... r><context xmlns="urn:zimbra"><userAgent name="ZimbraWebClient - GC39 (Win)" version="8.0.9_GA_6191"/>

I tried the steps:

zmprov mc default zimbraFeatureMobilePolicyEnabled TRUE

zmprov fc cos default

zmmailboxdctl restart

But I still can't click on Mobile Devices under preferences and iPhone devices aren't receiving email anymore.

This is urgent - I'm beginning to get a lot of complaints.

Thanks!