Drafts(1) when I have no drafts

rchinn · Post by **rchinn** » Wed Feb 04, 2009 11:22 am

Re-indexing had no effect. I just got an email from this customer saying there is another mailbox with the same issue, as well.

y@w · Post by **y@w** » Wed Feb 04, 2009 11:31 am

So.. did you actually try compacting the folders in Thunderbird? You said you were going to, but never explicitly said you did. I've seen it a hundred times and compacting the folders fixes it every time that I've seen..

rchinn · Post by **rchinn** » Wed Feb 04, 2009 2:29 pm

I didn't actually say I would try that, but I just tested it and it works. You have to choose "Compact folder" in Thunderbird.
Thunderbird has an option to auto-expunge the Inbox, but not for other folders. There is a workaround for this, as posted on Mozilla's knowledge Base which is to set mail.imap.expunge_after_delete in the Thunderbird config editor. This seems like too much to ask of most users, though.
It looks like the other folders don't behave this way. If I delete an unread message from Sent or Inbox using Thunderbird, Zimbra shows the correct unread count. Is this a bug or the desired behavior (and if so, why)?

phoenix · Post by **phoenix** » Wed Feb 04, 2009 2:48 pm

[quote user="rchinn"]Is this a bug or the desired behavior (and if so, why)?[/QUOTE]Yes, it's a bug - in Thunderbird and the use of expunge is a requirement of IMAP (IIRC) it's how they remove messages marked for deletion.

rchinn · Post by **rchinn** » Wed Feb 04, 2009 2:57 pm

Is there any reason Zimbra can't work around this by ignoring messages in the Drafts folder which are marked for deletion but not actually removed? There is no way it will ever see them or be able to remove them, so why acknowledge the presence of these messages at all?
I suppose the folder could eventually contain many of these messages until the user used his/her mail client to expunge them. It seems like there must be a better solution than telling the user to run an obscure (to most users) command on a folder they hardly think about in order to avoid a seemingly erroneous message count in the web client and Zimbra Desktop.

jjzhuang · Post by **jjzhuang** » Thu Feb 05, 2009 3:02 am

In 1482 we no longer sync Drafts folder.