Installation Problem

Ju-Pao · Post by **Ju-Pao** » Sun Apr 15, 2007 10:21 pm

I cannot install my Zimbra Desktop in my PC, The Zimbra Desktop Core Service is not initializing.
And at my terminal window displays:
[QUOTE]log4j:WARN No appenders could be found for logger (org.apache.commons.httpclient.HttpClient).

log4j:WARN Please initialize the log4j system properly.[/QUOTE]
I attached a screenshot of my installation
Thank you for your notice

^__^
zimbrainstall.jpg

jjzhuang · Post by **jjzhuang** » Mon Apr 16, 2007 12:25 pm

Not initializing can be due to many reasons. The warnings in the log can be disregarded. Are you on Windows, Mac or Linux? Thanks!

Ju-Pao · Post by **Ju-Pao** » Mon Apr 16, 2007 8:46 pm

in Linux, but I also tried it in windows and MAC, the same problem happens

jjzhuang · Post by **jjzhuang** » Mon Apr 16, 2007 9:55 pm

On either Mac or Linux, when the java process is hanging, you can get a stack trace dump by sending a SIGQUIT using kill like this:
kill -3
where is the process id of the java process.
The stack trace is dumped into /log/zdesktop.out. If you can manage to generate the trace, please post it here. Thanks!

Ju-Pao · Post by **Ju-Pao** » Mon Apr 16, 2007 11:23 pm

sori jjzhuang, but i'm a bit confused, i didn't know which process i should kill.
I included a printscreen of my processes. Which of those should I kill?
zimbrainstall2.jpg

jjzhuang · Post by **jjzhuang** » Tue Apr 17, 2007 12:10 am

I don't see the process running. Do you see anything in your zdesktop.out or zdesktop.err log files? Thanks!

Ju-Pao · Post by **Ju-Pao** » Tue Apr 17, 2007 12:44 am

I saw the zdesktop.err file from /root/zimbra/zdesktop/log/ is this the right file?

jjzhuang · Post by **jjzhuang** » Tue Apr 17, 2007 12:56 am

Yup. Does it have any content?

Ju-Pao · Post by **Ju-Pao** » Tue Apr 17, 2007 1:02 am

yes, here's the content:

[QUOTE]

4 [main] INFO org.mortbay.log - Logging to org.slf4j.impl.SimpleLogger(org.mortbay.log) via org.mortbay.log.Slf4jLog

1485 [main] INFO org.mortbay.log - Started SelectChannelConnector @ localhost:7633

3292 [main] INFO org.mortbay.log - Started SslSocketConnector @ localhost:7634

3292 [main] INFO org.mortbay.log - jetty-6.1.2rc1

4859 [main] INFO org.mortbay.log - No Transaction manager found - if your webapp requires one, please configure one.

log4j:WARN No appenders could be found for logger (zimbra.misc).

log4j:WARN Please initialize the log4j system properly.

Fatal error: terminating: Failed to loadLibrary(zimbra-native)

java.lang.UnsatisfiedLinkError: /root/zimbra/zdesktop/lib/libzimbra-native.so: Can't load IA 32-bit .so on a IA 32-bit platform

at java.lang.ClassLoader$NativeLibrary.load(Native Method)

at java.lang.ClassLoader.loadLibrary0(Unknown Source)

at java.lang.ClassLoader.loadLibrary(Unknown Source)

at java.lang.Runtime.loadLibrary0(Unknown Source)

at java.lang.System.loadLibrary(Unknown Source)

at com.zimbra.znative.Util.loadLibrary(Util.java:48)

at com.zimbra.znative.Util.(Util.java:64)

at com.zimbra.znative.Process.geteuid(Process.java:41)

at com.zimbra.cs.servlet.PrivilegedServlet.init(PrivilegedServlet.java:138)

at javax.servlet.GenericServlet.init(GenericServlet.java:241)

at org.mortbay.jetty.servlet.ServletHolder.initServlet(ServletHolder.java:449)

at org.mortbay.jetty.servlet.ServletHolder.doStart(ServletHolder.java:259)

at org.mortbay.component.AbstractLifeCycle.start(AbstractLifeCycle.java:40)

at org.mortbay.jetty.servlet.ServletHandler.initialize(ServletHandler.java:593)

at org.mortbay.jetty.servlet.Context.startContext(Context.java:139)

at org.mortbay.jetty.webapp.WebAppContext.startContext(WebAppContext.java:1174)

at org.mortbay.jetty.handler.ContextHandler.doStart(ContextHandler.java:503)

at org.mortbay.jetty.webapp.WebAppContext.doStart(WebAppContext.java:444)

at org.mortbay.component.AbstractLifeCycle.start(AbstractLifeCycle.java:40)

at org.mortbay.jetty.handler.HandlerCollection.doStart(HandlerCollection.java:147)

at org.mortbay.jetty.handler.ContextHandlerCollection.doStart(ContextHandlerCollection.java:141)

at org.mortbay.component.AbstractLifeCycle.start(AbstractLifeCycle.java:40)

at org.mortbay.jetty.handler.HandlerCollection.doStart(HandlerCollection.java:147)

at org.mortbay.component.AbstractLifeCycle.start(AbstractLifeCycle.java:40)

at org.mortbay.jetty.handler.HandlerWrapper.doStart(HandlerWrapper.java:117)

at org.mortbay.jetty.Server.doStart(Server.java:210)

at org.mortbay.component.AbstractLifeCycle.start(AbstractLifeCycle.java:40)

at org.mortbay.xml.XmlConfiguration.main(XmlConfiguration.java:929)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

at java.lang.reflect.Method.invoke(Unknown Source)

at org.mortbay.start.Main.invokeMain(Main.java:183)

at org.mortbay.start.Main.start(Main.java:497)

at org.mortbay.start.Main.main(Main.java:115)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

at java.lang.reflect.Method.invoke(Unknown Source)

at com.exe4j.runtime.LauncherEngine.launch(Unknown Source)

at com.install4j.runtime.Launcher.main(Unknown Source)[/QUOTE]

jjzhuang · Post by **jjzhuang** » Tue Apr 17, 2007 2:58 pm

I see. What kind of Linux and hardware are you using? Is it 64bit? It looks like it's not plain 32bit intel which is what we support. Thanks!