sync Failure

deepak@somatv.com · Post by **deepak@somatv.com** » Fri May 02, 2008 12:11 pm

Please post this issue report to Zimbra Desktop Support Forums at
Product">http://www.zimbra.com/forums/zimbra-desktop/.
Product name: Zimbra Desktop

Product version: 0.84

Build ID: 1119

Release type: BETA

OS Platform: Linux i386 2.6.22-14-generic

Time of event: 2008-05-02 09:48:35

Issue summary: calendar sync failed
Failure details:

----------------------------------------------------------------------------
com.zimbra.common.service.ServiceException: resource unreachable: Internal Server Error

ExceptionId:btpool0-25:1209746915355:eab09cc0405c4437

Code:service.RESOURCE_UNREACHABLE

at com.zimbra.common.service.ServiceException.RESOURCE_UNREACHABLE(ServiceException.java:275)

at com.zimbra.cs.service.UserServlet.doHttpOp(UserServlet.java:1233)

at com.zimbra.cs.service.UserServlet.getRemoteResourceInternal(UserServlet.java:1196)

at com.zimbra.cs.service.UserServlet.getRemoteResource(UserServlet.java:1096)

at com.zimbra.cs.service.UserServlet.getRemoteResource(UserServlet.java:1084)

at com.zimbra.cs.service.UserServlet.getRemoteContent(UserServlet.java:1039)

at com.zimbra.cs.mailbox.InitialSync$RemoteInviteMimeLocator.getInviteMime(InitialSync.java:104)

at com.zimbra.cs.mailbox.InitialSync.makeSetAppointmentRequest(InitialSync.java:654)

at com.zimbra.cs.mailbox.InitialSync.syncCalendarItem(InitialSync.java:551)

at com.zimbra.cs.mailbox.InitialSync.initialFolderSync(InitialSync.java:226)

at com.zimbra.cs.mailbox.InitialSync.prioritySync(InitialSync.java:320)

at com.zimbra.cs.mailbox.InitialSync.initialFolderSync(InitialSync.java:299)

at com.zimbra.cs.mailbox.InitialSync.initialFolderSync(InitialSync.java:309)

at com.zimbra.cs.mailbox.InitialSync.resume(InitialSync.java:176)

at com.zimbra.cs.mailbox.InitialSync.resume(InitialSync.java:164)

at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync.java:127)

at com.zimbra.cs.mailbox.OfflineMailbox.sync(OfflineMailbox.java:103)

at com.zimbra.cs.service.offline.OfflineSync.handle(OfflineSync.java:44)

at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:391)

at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:250)

at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:156)

at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:266)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)

at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:186)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)

at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)

at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:362)

at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)

at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)

at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:716)

at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:406)

at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:211)

at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)

at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)

at org.mortbay.jetty.handler.RewriteHandler.handle(RewriteHandler.java:176)

at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)

at org.mortbay.jetty.Server.handle(Server.java:313)

at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:506)

at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:844)

at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:644)

at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:211)

at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:381)

at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:396)

at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:442)
----------------------------------------------------------------------------

jholder · Post by **jholder** » Mon May 19, 2008 3:43 pm

What an odd error. Any other weird stuff happening?

eombah · Post by **eombah** » Tue Sep 23, 2008 1:27 am

Starting sometime yesterday, I get this error message too on both my Zimbra Desktop clients.

I restarted the Server but this did not help.

My exact message is:
Product name: Zimbra Desktop

Product version: 0.90

Build ID: 1278

Release type: BETA

OS Platform: Linux i386 2.6.24-21-generic

Time of event: 2008-09-23 07:22:52

Error type: service.RESOURCE_UNREACHABLE

Error summary: push item failed
Failure details:

----------------------------------------------------------------------------
com.zimbra.common.service.ServiceException: resource unreachable: Internal Server Error

ExceptionId:sync-timer-bart@abc.com:1222150972383:a53ea35ff1841e39

Code:service.RESOURCE_UNREACHABLE

at com.zimbra.common.service.ServiceException.RESOURCE_UNREACHABLE(ServiceException.java:275)

at com.zimbra.cs.service.UserServlet.doHttpOp(UserServlet.java:1217)

at com.zimbra.cs.service.UserServlet.putMailItem(UserServlet.java:1148)

at com.zimbra.cs.mailbox.OfflineMailbox.sendMailItem(OfflineMailbox.java:696)

at com.zimbra.cs.mailbox.PushChanges.syncDocument(PushChanges.java:943)

at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges.java:275)

at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges.java:173)

at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync.java:195)

at com.zimbra.cs.mailbox.OfflineMailbox.sync(OfflineMailbox.java:115)

at com.zimbra.cs.mailbox.OfflineMailbox.syncOnTimer(OfflineMailbox.java:96)

at com.zimbra.cs.mailbox.DesktopMailbox$1.run(DesktopMailbox.java:117)

at java.util.TimerThread.mainLoop(Unknown Source)

at java.util.TimerThread.run(Unknown Source)
----------------------------------------------------------------------------

I think it happens every time zdesktop synchronizes.

I have three zimbra accounts and one gmail account.

This problem occurs for only one of the zimbra accounts.
-Bart

jjzhuang · Post by **jjzhuang** » Tue Sep 23, 2008 1:54 am

do you see this error message in the error folder? is your account sync blocked?

jjzhuang · Post by **jjzhuang** » Tue Sep 23, 2008 1:55 am

could you please file a bug with the information?

eombah · Post by **eombah** » Tue Sep 23, 2008 8:40 am

Yes, I get all these messages in the Error Reports folder.

I will file a bug.

eombah · Post by **eombah** » Tue Sep 23, 2008 12:20 pm

it has to do with a notebook entry.
The zimbra server log says:

2008-09-23 19:15:14,036 INFO [IndexWritersSweeperThread] [] index - open index writers sweep: before=3, closed=0, after=3 (0ms)

2008-09-23 19:15:14,123 INFO [btpool0-425] [name=bart@abc.com;mid=3;ip=10.0.0.25;ua=Yahoo! Zimbra Desktop/0.90_1278_Linux;] soap - WaitSetRequest

2008-09-23 19:15:15,766 INFO [btpool0-425] [name=bart@abc.com;mid=3;ip=10.0.0.25;ua=Yahoo! Zimbra Desktop/0.90_1278_Linux;] soap - SyncRequest

2008-09-23 19:15:17,327 INFO [btpool0-425] [name=bart@abc.com;mid=3;ip=10.0.0.25;ua=Yahoo! Zimbra Desktop/0.90_1278_Linux;] soap - ListDocumentRevisionsRequest

2008-09-23 19:15:19,786 INFO [btpool0-425] [name=bart@abc.com;mid=3;ip=10.0.0.25;] mailbox - UserServlet (POST): https://webmail.abc.com/service/home/~/Notebook/Harald Johan - Eerste Dag

2008-09-23 19:15:19,789 INFO [btpool0-425] [name=bart@abc.com;mid=3;ip=10.0.0.25;] mailbox - FileUploadServlet received Upload: { accountId=adf9294e-647a-480a-91ba-b69503efedbd, time=Tue Sep 23 19:15:19 CEST 2008, uploadId=b0a78031-76ca-4514-a43f-b62a5adc18e7:d563fc70-0616-4a75-878c-c891c522e25e, Harald Johan - Eerste Dag}

2008-09-23 19:15:19,827 ERROR [btpool0-425] [] log - /service/home/~/Notebook/Harald Johan - Eerste Dag

java.lang.NullPointerException

at com.zimbra.cs.service.formatter.WikiFormatter.saveCallback(WikiFormatter.java:258)

at com.zimbra.cs.service.formatter.Formatter.save(Formatter.java:102)

at com.zimbra.cs.service.UserServlet.doPost(UserServlet.java:529)

at com.zimbra.cs.service.UserServlet.doPut(UserServlet.java:440)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:730)

at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:188)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)

at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)

at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1093)

at org.mortbay.servlet.UserAgentFilter.doFilter(UserAgentFilter.java:81)

at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter.java:148)

at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)

at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:360)

at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)

at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)

at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:716)

at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:406)

at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:211)

at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)

at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)

at org.mortbay.jetty.handler.rewrite.RewriteHandler.handle(RewriteHandler.java:350)

at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)

at org.mortbay.jetty.Server.handle(Server.java:313)

at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:506)

at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:844)

at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:644)

at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:205)

at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:381)

at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:396)

at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:442)

I deleted the notebook entry and now the errors are gone.

eombah · Post by **eombah** » Tue Sep 23, 2008 12:30 pm

I created a new notebook entry and pasted the text from the previous one.

The error reports start again.
I tested some more.

I created a new notbook entry with the name:
Harald Johan - Eerste Dag
I sync manually and get an error report.

The I renamed the entry to:
Harald Johan Eerste Dag
so without the '-' and now it's ok.

I tested some more with filenames with and without hyphens but couldn't really find a pattern.
Yes I will file a bug

-Bart

stun · Post by **stun** » Sat Oct 04, 2008 9:59 am

I had the same error syncing a notebook entry today. I renamed the the document/page and the sync errors stopped. For some reason there seemed to be a disconnect between Zimbra desktop and Zimbra server syncing the notebook object. Renaming the page forces Zimbra to create a new object which fixes the problem.

ccronham · Post by **ccronham** » Sat Oct 04, 2008 10:31 am

I see these items reported does anyone at Zimbra read this and actually respond. A number of us are having the same issues accross the board with the time sync. Why did it just happen and what is being done to fix it?