Installing Zimbra Desktop 7.2.7 on Windows 7 JRE Error
Installing Zimbra Desktop 7.2.7 on Windows 7 JRE Error
I am attempting to install Zimbra Desktop 7.2.7 on Windows 7 Professional and am getting the error:
Zimbra Desktop (64-bit) requires a 64-bit Java SE Runtime Environment (JRE), which is not installed or is outdated. Please install JRE 1.6 (64-bit) or later.
However, Java SE 1.8 update 51 64-bit is installed and is working. I have uninstalled JRE and re-installed with no change.
Any help would be appreciated.
Zimbra Desktop (64-bit) requires a 64-bit Java SE Runtime Environment (JRE), which is not installed or is outdated. Please install JRE 1.6 (64-bit) or later.
However, Java SE 1.8 update 51 64-bit is installed and is working. I have uninstalled JRE and re-installed with no change.
Any help would be appreciated.
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- Outstanding Member
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Installing Zimbra Desktop 7.2.7 on Windows 7 JRE Error
Can you try again by setting JAVA_HOME ?
Installing Zimbra Desktop 7.2.7 on Windows 7 JRE Error
Since posting my initial question, I have tried setting JAVA_HOME and JRE_HOME with no change.
-
- Outstanding Member
- Posts: 310
- Joined: Tue Mar 31, 2015 4:59 am
Installing Zimbra Desktop 7.2.7 on Windows 7 JRE Error
Can you run installer with same user with which Java is installed and see if that helps.
Installing Zimbra Desktop 7.2.7 on Windows 7 JRE Error
I'm getting the same error on 2 different Windows 7 x86 workstations. I've also tried setting JAVA_HOME and JRE_HOME and have run the installer with the same user that has Java installed, still getting the same error.
Installing Zimbra Desktop 7.2.7 on Windows 7 JRE Error
The system only has a single user which is the same user that Java was installed as. Further testing reveals that 7.2.5 installs and works correctly. However, the 7.2.7 update fails with the same error. I have tried both 32-bit and 64-bit versions of JRE. 7.2.5 ALWAYS works and 7.2.7 will NEVER install or upgrade. System was been updated to Windows 10 Pro and again 7.2.7 will neither upgrade or install fresh. I have a second identical workstation that is experiencing the same situation. Both systems are Compaq/HP desktop systems.
Installing Zimbra Desktop 7.2.7 on Windows 7 JRE Error
I have the same problem.
I downloaded an old Java Version here: (I do not recommend it)
http://filehippo.com/de/download_jre_64/tech/10809/
Zimbra Desktop Installation was succesful
Now I have the same problem as in the previous version of "Zimbra Desktop":
When I add a Zimbra account: "zclient.IO_ERROR: Remote host closed connection during handshake "
The last time I had to copy newer Java into the Zimbra Java folder.
I have something to try....
I downloaded an old Java Version here: (I do not recommend it)
http://filehippo.com/de/download_jre_64/tech/10809/
Zimbra Desktop Installation was succesful
Now I have the same problem as in the previous version of "Zimbra Desktop":
When I add a Zimbra account: "zclient.IO_ERROR: Remote host closed connection during handshake "
The last time I had to copy newer Java into the Zimbra Java folder.
I have something to try....
Installing Zimbra Desktop 7.2.7 on Windows 7 JRE Error
I only had to install Java 64bit:
http://javadl.sun.com/webapps/download/ ... eId=107944
or
http://download.oracle.com/otn-pub/java ... ws-x64.exe
The message was correct.
I had alredy installed Java 32bit
I don't know why the Java-Page choosed automatically the 32bit version.
http://javadl.sun.com/webapps/download/ ... eId=107944
or
http://download.oracle.com/otn-pub/java ... ws-x64.exe
The message was correct.
I had alredy installed Java 32bit
I don't know why the Java-Page choosed automatically the 32bit version.
-
- Outstanding Member
- Posts: 310
- Joined: Tue Mar 31, 2015 4:59 am
Installing Zimbra Desktop 7.2.7 on Windows 7 JRE Error
Can you post some logs here?
You can find log files under C:Users<USERNAME>AppDataLocalimbraimbra Desktoplog.
You can find log files under C:Users<USERNAME>AppDataLocalimbraimbra Desktoplog.
Installing Zimbra Desktop 7.2.7 on Windows 7 JRE Error
However, the log file will start after the installation:
THIS PROBLEM WAS THE DIFFERENT JAVA VERSION BETWEEN MY CLIENT AND THE SERVER:
2015-08-18 14:39:56,661 INFO [main] [] offline - Creating database zimbra
2015-08-18 14:39:57,796 INFO [main] [] extensions - Loading extensions from C:Program Filesimbraimbra Desktoplibext
2015-08-18 14:39:57,796 INFO [main] [] extensions - Initializing extensions
2015-08-18 14:39:57,812 DEBUG [main] [] offline - Deploying new zimlets...
2015-08-18 14:39:58,056 DEBUG [main] [] offline - Zimlet deployed: com_zimbra_attachcontacts.zip
2015-08-18 14:39:58,295 DEBUG [main] [] offline - Zimlet deployed: com_zimbra_attachmail.zip
2015-08-18 14:39:58,499 DEBUG [main] [] offline - Zimlet deployed: com_zimbra_date.zip
2015-08-18 14:39:58,781 DEBUG [main] [] offline - Zimlet deployed: com_zimbra_dnd.zip
2015-08-18 14:39:59,069 DEBUG [main] [] offline - Zimlet deployed: com_zimbra_email.zip
2015-08-18 14:39:59,422 DEBUG [main] [] offline - Zimlet deployed: com_zimbra_linkedin.zip
2015-08-18 14:39:59,719 DEBUG [main] [] offline - Zimlet deployed: com_zimbra_phone.zip
2015-08-18 14:39:59,963 DEBUG [main] [] offline - Zimlet deployed: com_zimbra_srchhighlighter.zip
2015-08-18 14:40:00,547 DEBUG [main] [] offline - Zimlet deployed: com_zimbra_url.zip
2015-08-18 14:40:01,046 DEBUG [main] [] offline - Zimlet deployed: com_zimbra_webex.zip
2015-08-18 14:40:01,167 DEBUG [main] [] offline - Zimlets deployment done.
2015-08-18 14:40:01,213 INFO [backup-timer] [] offline - Client ID: ************************************
2015-08-18 14:40:01,214 WARN [backup-timer] [] misc - Attempt to modify a deprecated attribute: zimbraFeatureNotebookEnabled
2015-08-18 14:40:01,214 WARN [backup-timer] [] misc - Attempt to modify a deprecated attribute: zimbraPrefReadingPaneEnabled
2015-08-18 14:40:01,215 WARN [backup-timer] [] misc - Attempt to modify a deprecated attribute: zimbraPrefContactsInitialView
2015-08-18 14:40:01,241 INFO [main] [] extensions - Post-Initializing extensions
2015-08-18 14:40:01,370 INFO [main] [] log - No Transaction manager found - if your webapp requires one, please configure one.
2015-08-18 14:40:01,485 INFO [main] [] log - No Transaction manager found - if your webapp requires one, please configure one.
2015-08-18 14:40:01,551 INFO [main] [] log - Started SelectChannelConnector@127.0.0.1:51264
2015-08-18 14:40:01,623 INFO [sync-manager-init] [] offline - service port is ready.
2015-08-18 14:40:01,895 DEBUG [sync-manager-init] [] offline - [offline gal migrating] add exsiting offline gal account into domain gal directory
2015-08-18 14:40:01,910 INFO [backup-timer] [] offline - Auto-Backup Disabled
2015-08-18 14:40:01,910 DEBUG [sync-manager-init] [] offline - [offline gal migrating] finished successful.
2015-08-18 14:40:02,210 DEBUG [btpool0-2] [] offline - setting uiloading to true
2015-08-18 14:40:02,370 DEBUG [btpool0-3] [] offline - setting uiloading to true
2015-08-18 14:40:06,912 DEBUG [sync-timer-gal] [] offline - [offline gal checking] started
2015-08-18 14:40:06,912 DEBUG [sync-timer-gal] [] offline - [offline gal checking] finished successful.
2015-08-18 14:40:32,371 DEBUG [pool-2-thread-1] [] offline - setting uiloading to false by timer
2015-08-18 14:40:32,371 DEBUG [pool-2-thread-1] [] offline - setting uiloading to false
2015-08-18 14:42:46,779 DEBUG [btpool0-5] [] request - <AuthRequest xmlns="urn:zimbraAccount"><account by="name">mail@************.com</account><password>*</password><prefs/><attrs/></AuthRequest>
2015-08-18 14:42:46,845 INFO [btpool0-5] [] SoapEngine - handler exception
com.zimbra.common.zclient.ZClientException: Remote host closed connection during handshake
ExceptionId:btpool0-5:1439901766845:***************
Code:zclient.IO_ERROR
at com.zimbra.common.zclient.ZClientException.IO_ERROR(ZClientException.java:45)
at com.zimbra.cs.zclient.ZMailbox.invoke(ZMailbox.java:570)
at com.zimbra.cs.zclient.ZMailbox.invoke(ZMailbox.java:555)
at com.zimbra.cs.zclient.ZMailbox.invokeJaxb(ZMailbox.java:550)
at com.zimbra.cs.zclient.ZMailbox.authByPassword(ZMailbox.java:496)
at com.zimbra.cs.zclient.ZMailbox.<init>(ZMailbox.java:411)
at com.zimbra.cs.zclient.ZMailbox.getMailbox(ZMailbox.java:348)
at com.zimbra.cs.account.offline.OfflineProvisioning.newZMailbox(OfflineProvisioning.java:283)
at com.zimbra.cs.account.offline.OfflineProvisioning.newZMailbox(OfflineProvisioning.java:275)
at com.zimbra.cs.account.offline.OfflineProvisioning.createSyncAccount(OfflineProvisioning.java:666)
at com.zimbra.cs.account.offline.OfflineProvisioning.createAccount(OfflineProvisioning.java:639)
at com.zimbra.cs.service.admin.CreateAccount.handle(CreateAccount.java:64)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:412)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:287)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:158)
at com.zimbra.soap.SoapServlet.doWork(SoapServlet.java:303)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:217)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:725)
at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:206)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:814)
at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:511)
at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:390)
at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:218)
at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:182)
at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:765)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:422)
at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:230)
at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
at org.mortbay.jetty.handler.rewrite.RewriteHandler.handle(RewriteHandler.java:230)
at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
at org.mortbay.jetty.Server.handle(Server.java:326)
at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:585)
at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:988)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:756)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:218)
at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:415)
at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:429)
at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:451)
Caused by: javax.net.ssl.SSLHandshakeException: Remote host closed connection during handshake
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.readRecord(Unknown Source)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.performInitialHandshake(Unknown Source)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.startHandshake(Unknown Source)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.startHandshake(Unknown Source)
at com.zimbra.common.net.CustomSSLSocket.startHandshake(CustomSSLSocket.java:90)
at com.zimbra.common.net.CustomSSLSocket.getInputStream(CustomSSLSocket.java:341)
at org.apache.commons.httpclient.HttpConnection.open(HttpConnection.java:745)
at org.apache.commons.httpclient.MultiThreadedHttpConnectionManager$HttpConnectionAdapter.open(MultiThreadedHttpConnectionManager.java:1361)
at org.apache.commons.httpclient.HttpMethodDirector.executeWithRetry(HttpMethodDirector.java:387)
at org.apache.commons.httpclient.HttpMethodDirector.executeMethod(HttpMethodDirector.java:171)
at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:397)
at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:243)
at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:164)
at com.zimbra.common.soap.SoapTransport.invoke(SoapTransport.java:407)
at com.zimbra.cs.zclient.ZMailbox.invoke(ZMailbox.java:561)
... 37 more
Caused by: java.io.EOFException: SSL peer shut down incorrectly
at com.sun.net.ssl.internal.ssl.InputRecord.read(Unknown Source)
... 52 more
THIS PROBLEM WAS THE DIFFERENT JAVA VERSION BETWEEN MY CLIENT AND THE SERVER:
2015-08-18 14:39:56,661 INFO [main] [] offline - Creating database zimbra
2015-08-18 14:39:57,796 INFO [main] [] extensions - Loading extensions from C:Program Filesimbraimbra Desktoplibext
2015-08-18 14:39:57,796 INFO [main] [] extensions - Initializing extensions
2015-08-18 14:39:57,812 DEBUG [main] [] offline - Deploying new zimlets...
2015-08-18 14:39:58,056 DEBUG [main] [] offline - Zimlet deployed: com_zimbra_attachcontacts.zip
2015-08-18 14:39:58,295 DEBUG [main] [] offline - Zimlet deployed: com_zimbra_attachmail.zip
2015-08-18 14:39:58,499 DEBUG [main] [] offline - Zimlet deployed: com_zimbra_date.zip
2015-08-18 14:39:58,781 DEBUG [main] [] offline - Zimlet deployed: com_zimbra_dnd.zip
2015-08-18 14:39:59,069 DEBUG [main] [] offline - Zimlet deployed: com_zimbra_email.zip
2015-08-18 14:39:59,422 DEBUG [main] [] offline - Zimlet deployed: com_zimbra_linkedin.zip
2015-08-18 14:39:59,719 DEBUG [main] [] offline - Zimlet deployed: com_zimbra_phone.zip
2015-08-18 14:39:59,963 DEBUG [main] [] offline - Zimlet deployed: com_zimbra_srchhighlighter.zip
2015-08-18 14:40:00,547 DEBUG [main] [] offline - Zimlet deployed: com_zimbra_url.zip
2015-08-18 14:40:01,046 DEBUG [main] [] offline - Zimlet deployed: com_zimbra_webex.zip
2015-08-18 14:40:01,167 DEBUG [main] [] offline - Zimlets deployment done.
2015-08-18 14:40:01,213 INFO [backup-timer] [] offline - Client ID: ************************************
2015-08-18 14:40:01,214 WARN [backup-timer] [] misc - Attempt to modify a deprecated attribute: zimbraFeatureNotebookEnabled
2015-08-18 14:40:01,214 WARN [backup-timer] [] misc - Attempt to modify a deprecated attribute: zimbraPrefReadingPaneEnabled
2015-08-18 14:40:01,215 WARN [backup-timer] [] misc - Attempt to modify a deprecated attribute: zimbraPrefContactsInitialView
2015-08-18 14:40:01,241 INFO [main] [] extensions - Post-Initializing extensions
2015-08-18 14:40:01,370 INFO [main] [] log - No Transaction manager found - if your webapp requires one, please configure one.
2015-08-18 14:40:01,485 INFO [main] [] log - No Transaction manager found - if your webapp requires one, please configure one.
2015-08-18 14:40:01,551 INFO [main] [] log - Started SelectChannelConnector@127.0.0.1:51264
2015-08-18 14:40:01,623 INFO [sync-manager-init] [] offline - service port is ready.
2015-08-18 14:40:01,895 DEBUG [sync-manager-init] [] offline - [offline gal migrating] add exsiting offline gal account into domain gal directory
2015-08-18 14:40:01,910 INFO [backup-timer] [] offline - Auto-Backup Disabled
2015-08-18 14:40:01,910 DEBUG [sync-manager-init] [] offline - [offline gal migrating] finished successful.
2015-08-18 14:40:02,210 DEBUG [btpool0-2] [] offline - setting uiloading to true
2015-08-18 14:40:02,370 DEBUG [btpool0-3] [] offline - setting uiloading to true
2015-08-18 14:40:06,912 DEBUG [sync-timer-gal] [] offline - [offline gal checking] started
2015-08-18 14:40:06,912 DEBUG [sync-timer-gal] [] offline - [offline gal checking] finished successful.
2015-08-18 14:40:32,371 DEBUG [pool-2-thread-1] [] offline - setting uiloading to false by timer
2015-08-18 14:40:32,371 DEBUG [pool-2-thread-1] [] offline - setting uiloading to false
2015-08-18 14:42:46,779 DEBUG [btpool0-5] [] request - <AuthRequest xmlns="urn:zimbraAccount"><account by="name">mail@************.com</account><password>*</password><prefs/><attrs/></AuthRequest>
2015-08-18 14:42:46,845 INFO [btpool0-5] [] SoapEngine - handler exception
com.zimbra.common.zclient.ZClientException: Remote host closed connection during handshake
ExceptionId:btpool0-5:1439901766845:***************
Code:zclient.IO_ERROR
at com.zimbra.common.zclient.ZClientException.IO_ERROR(ZClientException.java:45)
at com.zimbra.cs.zclient.ZMailbox.invoke(ZMailbox.java:570)
at com.zimbra.cs.zclient.ZMailbox.invoke(ZMailbox.java:555)
at com.zimbra.cs.zclient.ZMailbox.invokeJaxb(ZMailbox.java:550)
at com.zimbra.cs.zclient.ZMailbox.authByPassword(ZMailbox.java:496)
at com.zimbra.cs.zclient.ZMailbox.<init>(ZMailbox.java:411)
at com.zimbra.cs.zclient.ZMailbox.getMailbox(ZMailbox.java:348)
at com.zimbra.cs.account.offline.OfflineProvisioning.newZMailbox(OfflineProvisioning.java:283)
at com.zimbra.cs.account.offline.OfflineProvisioning.newZMailbox(OfflineProvisioning.java:275)
at com.zimbra.cs.account.offline.OfflineProvisioning.createSyncAccount(OfflineProvisioning.java:666)
at com.zimbra.cs.account.offline.OfflineProvisioning.createAccount(OfflineProvisioning.java:639)
at com.zimbra.cs.service.admin.CreateAccount.handle(CreateAccount.java:64)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:412)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:287)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:158)
at com.zimbra.soap.SoapServlet.doWork(SoapServlet.java:303)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:217)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:725)
at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:206)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:814)
at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:511)
at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:390)
at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:218)
at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:182)
at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:765)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:422)
at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:230)
at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
at org.mortbay.jetty.handler.rewrite.RewriteHandler.handle(RewriteHandler.java:230)
at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
at org.mortbay.jetty.Server.handle(Server.java:326)
at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:585)
at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:988)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:756)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:218)
at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:415)
at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:429)
at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:451)
Caused by: javax.net.ssl.SSLHandshakeException: Remote host closed connection during handshake
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.readRecord(Unknown Source)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.performInitialHandshake(Unknown Source)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.startHandshake(Unknown Source)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.startHandshake(Unknown Source)
at com.zimbra.common.net.CustomSSLSocket.startHandshake(CustomSSLSocket.java:90)
at com.zimbra.common.net.CustomSSLSocket.getInputStream(CustomSSLSocket.java:341)
at org.apache.commons.httpclient.HttpConnection.open(HttpConnection.java:745)
at org.apache.commons.httpclient.MultiThreadedHttpConnectionManager$HttpConnectionAdapter.open(MultiThreadedHttpConnectionManager.java:1361)
at org.apache.commons.httpclient.HttpMethodDirector.executeWithRetry(HttpMethodDirector.java:387)
at org.apache.commons.httpclient.HttpMethodDirector.executeMethod(HttpMethodDirector.java:171)
at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:397)
at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:243)
at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:164)
at com.zimbra.common.soap.SoapTransport.invoke(SoapTransport.java:407)
at com.zimbra.cs.zclient.ZMailbox.invoke(ZMailbox.java:561)
... 37 more
Caused by: java.io.EOFException: SSL peer shut down incorrectly
at com.sun.net.ssl.internal.ssl.InputRecord.read(Unknown Source)
... 52 more