Zimbra desktop failure after download of upgrade

[christinakaufmann]

I received this morning a message from Zimbra that there is a new version which should be downloaded (I was on vacation and didn't use my Macbook the past week). After downloading the update, I cannot access Zimbra desktop any longer and therefore also not access the online version!

I need Zimbra for my job and I am desperate. What can I do?????

This is the message I receive all the time:

Couldn't access Zimbra Desktop server. If issue persists after reinstall, please check logs for errors and report to http://www.zimbra.com/forums/zimbra-desktop.

I am not a tech expert and I need an solution as soon as possible. Somebody else face the same issue and solved it with downloading Java. This didn't work with my Macbook.

[PriteshGajjar]

Before launching ZD can you run command "#jps"(List all Java processes running on your m/c) and if you see "Zimbra" in output then run next command as "kill -9 <process-id-of-Zimbra>".

If above doesn't fix the problem help me with answers of following questions:
Can you paste output of command "#java -version" from your m/c?
Which Mac OS you are running on?
What was previous version of ZD you were using?

[christinakaufmann]

I just downloaded Sierra (didn't help). Before, I was using El Capitan. I always upgraded the news ZD version but I have no idea which was the last version I used (probably the one before the new update).

As I am no tech expert, only a user, I don't know how to run commands on my Mac. I never had such problems before. It is totally annoying. And it it not even freeware....

[PriteshGajjar]

Type "terminal" on spotlight search and fire given commands.

[vince62117]

I have the same problem. I did the upgrade on my Zimbra desktop version and cannot access to any email. I run a Windows 7 computer.

Could you help us ?

I am not an expert.

[PriteshGajjar]

I have the same problem. I did the upgrade on my Zimbra desktop version and cannot access to any email. I run a Windows 7 computer.

Could you help us ?

I am not an expert.

Can you try manual installation by downloading https://files.zimbra.com/downloads/zdes ... _win64.msi and choose "Repair" option.

[PriteshGajjar]

I just downloaded Sierra (didn't help). Before, I was using El Capitan. I always upgraded the news ZD version but I have no idea which was the last version I used (probably the one before the new update).

As I am no tech expert, only a user, I don't know how to run commands on my Mac. I never had such problems before. It is totally annoying. And it it not even freeware....

Can you also try manual download and installation https://files.zimbra.com/downloads/zdes ... _intel.dmg