Hi
multiple email from the same domain ( where mail server registered ) , example,
mail server host name or Registered domain name is : abc.com
when one user xyz@abc.com sending email to user1@abc.com or user2@abc.com
his email is keep going into junk directory. ( here all users are internal uer)
I tried to add their email for not to be mark as Junk ( by using outlook or mobile browser ) but not having any luck.
how can i make sure that internal email will be always white listed ?
Please help me with this .
user's Email (internal user) keep going into Junk directory
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- pup_seba
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Re: user's Email (internal user) keep going into Junk directory
I would try to figure out which mechanism is marking those e-mails as spam and why. You could try to see that by showing "original" mail and see the spam scores and/or by watching the mail pass thru your /var/log/zimbra.log
Also, as you are using thick clients like outlook, make sure that the one marking those mails as spam is your server and not those thick clients.
In regards of your question, I guess you could go with spamassasin general tunnnings like the ones explained here: https://wiki.zimbra.com/wiki/King0770-N ... sassin-MTA
Or maybe trying to do it via user whitelisting under preferences.
In any case, before start trying how to add exceptions and whitelists, you should see why those mails are marked as spam and which daemon/system is marking it. Usually whitelisting is not a good long term solution and is usually better to train your spamfilter (in case that's the one marking those mails as spam).
Also, as you are using thick clients like outlook, make sure that the one marking those mails as spam is your server and not those thick clients.
In regards of your question, I guess you could go with spamassasin general tunnnings like the ones explained here: https://wiki.zimbra.com/wiki/King0770-N ... sassin-MTA
Or maybe trying to do it via user whitelisting under preferences.
In any case, before start trying how to add exceptions and whitelists, you should see why those mails are marked as spam and which daemon/system is marking it. Usually whitelisting is not a good long term solution and is usually better to train your spamfilter (in case that's the one marking those mails as spam).
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Re: user's Email (internal user) keep going into Junk directory
this is the confusion, ever user using browser base web access of Zimbra, its a normal email but its using Spam-Score 9pup_seba wrote: In any case, before start trying how to add exceptions and whitelists, you should see why those mails are marked as spam and which daemon/system is marking it. Usually whitelisting is not a good long term solution and is usually
better to train your spamfilter (in case that's the one marking those mails as spam).
Received: from (LHLO mail.ourmailserver.co.uk)
() by mail.ourmailserver.co.uk with LMTP; Tue, 2 Oct 2018
03:34:21 +0000 (UTC)
Received: from localhost (localhost [127.0.0.1])
by mail.ourmailserver.co.uk (Postfix) with ESMTP id 15B2EFE1D5;
Tue, 2 Oct 2018 03:34:21 +0000 (UTC)
X-Spam-Flag: YES
X-Spam-Score: 9.312
X-Spam-Level: *********
X-Spam-Status: Yes, score=9.312 required=6.6 tests=[ALL_TRUSTED=-1,
HTML_MESSAGE=0.001, RCVD_IN_BRBL_LASTEXT=1.644, RCVD_IN_PBL=3.558,
RCVD_IN_SORBS_WEB=0.614, RCVD_IN_XBL=0.724, RDNS_NONE=1.274,
SUSPICIOUS_RECIPS=2.497] autolearn=no autolearn_force=no
zimbra log
Oct 2 03:34:20 mail postfix/smtpd[27017]: connect from localhost[127.0.0.1]
Oct 2 03:34:20 mail postfix/smtpd[27017]: NOQUEUE: filter: RCPT from localhost[127.0.0.1]: <user@ourdomain.com.bd>: Sender address triggers FILTER smtp-amavis:[127.0.0.1]:10026; from=<user@ourdomain.com.bd> to=
I also refer to this https://wiki.zimbra.com/wiki/Sender_add ... mtp-amavis
where its saying harmless, but its put thing into Junk ( junk in Browser client ) - zimbra
- pup_seba
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Re: user's Email (internal user) keep going into Junk directory
reasons why that's being blocked are self explanatory. You could try to change that or change the scores those assignt to a negative value in your sauser.cf maybe.
https://wiki.apache.org/spamassassin/Rules/RCVD_IN_PBL
https://wiki.apache.org/spamassassin/Ru ... OUS_RECIPS
But, maybe marking those mails as non-spam and training your spamfilter fixes this for you?
https://wiki.apache.org/spamassassin/Rules/RCVD_IN_PBL
https://wiki.apache.org/spamassassin/Ru ... OUS_RECIPS
But, maybe marking those mails as non-spam and training your spamfilter fixes this for you?
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Re: user's Email (internal user) keep going into Junk directory
pup_seba wrote:
But, maybe marking those mails as non-spam and training your spamfilter fixes this for you?
do you mean, from zimbra web client, make those email non spam ?
i already tryed that, but did not work
or you mean some other way ?
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Re: user's Email (internal user) keep going into Junk directory
what you mean by this ?pup_seba wrote:reasons why that's being blocked are self explanatory.
why they getting block ?
Re: user's Email (internal user) keep going into Junk directory
You've already been given the answers to those questions. Look at the scores in the "X-Spam-Status" and then read the links that have been given to you, that explains the scores.fosiul@gmail.com wrote:what you mean by this ?pup_seba wrote:reasons why that's being blocked are self explanatory.
why they getting block ?